They tried, but I dug in my heels. In short they eventually compensated with gift certificates after I told them they were no better than Gateway, but I still have XP Pro and have to use the more expensive versionof JFW. I learned to make sure the sales person is listening when I purchase anything by phone now. if this is off topic I apologise. I hope I don't sound like I am wining and complaining. I made a mistake by not making sure the sales person was listening, and I learned a lesson, (1 mistake better cake). Danny ----- Original Message ----- From: Peter To: jfw@xxxxxxxxxxxxx Sent: Saturday, October 13, 2007 2:14 PM Subject: Re: JFW or JFW Pro A bit off topic but did they charge you for the XP Pro? If not, under normal circumstances I'd be chuffed to bits with that outcome except for having to buy JAWS Pro. Peter From: Danny Wells Sent: Saturday, October 13, 2007 6:50 PM To: jfw@xxxxxxxxxxxxx Subject: Re: JFW or JFW Pro I bought a computer from Dell. I ordered XP and received XP Pro. Dell would not acknowledge and correct the mistake, so I ended up having to buy the jFW Pro version. What can I say except We live in a post modern and post Christian world; consequently, its ethics, or the lack thereof, (HoHum). Danny ----- Original Message ----- From: Gary King To: jfw@xxxxxxxxxxxxx Sent: Saturday, October 13, 2007 1:18 PM Subject: Re: JFW or JFW Pro Peter, Freedom Scientific has always had a standard and a pro version of JAWS, and the only difference has been, and still is, in the authorization. For the pro authorization and for an SMA you have to pay more. I've never heard that FS has tried to justify this marketing strategy publicly, and really they don't need to as long as it works for them. They calculate that businesses who hire JAWS users and vocational rehab agencies who purchase JAWS for clients who are going into employment will pay the higher cost for the pro version of JAWS. GW Micro once had 2 versions of Window-Eyes, but they now have only one version that works with all versions of XP and Vista. Of course, the lower priced version of Window-Eyes was the one that disappeared from the market. However, Window-Eyes still sells for less than the pro version of JAWS. I haven't checked lately to find out the cost of upgrading from the standard version of JAWS to the pro version, but I'm sure it's cheaper than changing screen readers. So, if you want the additional functionality that comes with Vista Business or Vista Ultimate, you will just have to bite the bullet and pay the price. Gary King w4wkz@xxxxxxxx ----- Original Message ----- From: Peter To: jfw@xxxxxxxxxxxxx Sent: Saturday, October 13, 2007 8:11 AM Subject: JFW or JFW Pro Could someone tell me why we need to use JAWS pro for Vista business, Ultimate etc. The funtionality is no different in the way JAWS works with it or the features other than more languages etc. All I want is to be able to use the JAWS functionality I have now with JAWS 9 standard on Vista Ultimate. I'd love to discuss this so please all send your comments. Peter