Yes. I meant hardware maintenance and repairs. Software upgrades are a part of maintenance. Pratik -----Original Message----- From: icon-discuss-bounce@xxxxxxxxxxxxx [mailto:icon-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of David Poehlman Sent: Monday, April 07, 2008 9:57 AM To: icon-discuss@xxxxxxxxxxxxx Subject: [icon-discuss] Re: 40gb hd? Actually, it's slightly different for software than it is for hardware. in the case of software, it is for upgrades with no charge. ----- Original Message ----- From: "Pratik Patel" <pratikp1@xxxxxxxxx> To: <icon-discuss@xxxxxxxxxxxxx> Sent: Monday, April 07, 2008 1:03 AM Subject: [icon-discuss] Re: 40gb hd? I won't address the pricing of the upgrade. I have yet to hear an official price. I believe Jenny had mentioned that she thought it would be $250 and not that the price was set at $250. As to the Software and Hardware maintenance agreement, the key word there is "maintenance." Upgrades do not count. Only if your unit needs some maintenance, you're eligible to have it repaired. Pratik -----Original Message----- From: icon-discuss-bounce@xxxxxxxxxxxxx [mailto:icon-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of kaye zimpher Sent: Sunday, April 06, 2008 11:56 PM To: icon-discuss@xxxxxxxxxxxxx Subject: [icon-discuss] Re: 40gb hd? I do have one further question on this topic. When my unit was purchased July 3, 2007,I was informed that I had the equivalent of a software/hardware maintenance agreement for one year as I am sure everyone was informed the same. If that is so, why is any price being charged for this upgrade if in fact we are under a software/hardware maintenance agreement and our year has not expired? ----- Original Message ----- From: "kaye zimpher" <kayezimpher@xxxxxxxxxxxxx> To: <icon-discuss@xxxxxxxxxxxxx> Sent: Sunday, April 06, 2008 11:38 PM Subject: [icon-discuss] Re: 40gb hd? > I'd like to know why the price is quite so much and as a consumer of the > product, I feel I have a right to ask. This is not about me or anyone else > not having the money. I have 250 dollars I'd be glad to hand to Levelstar > right now if they could kindly tell me, what is it about ten gb of space > or the process of installation that makes it necessary to charge the said > price. Many blindness related companies no matter the good work they have > done have been harshly criticized in the past for the horrid up charging > of their blind consumers. I'd hate to see a company with such a wonderful > product begin to fall in to that category. We're told not to discuss such > topics on the list but to me the topic relates because we the consumer > using the product need to know exactly what we will get when we send our > product in for this upgrade should we choose that to be the best choice > for us. > ----- Original Message ----- > From: "David Poehlman" <poehlman1@xxxxxxxxxxx> > To: <icon-discuss@xxxxxxxxxxxxx> > Sent: Sunday, April 06, 2008 8:46 AM > Subject: [icon-discuss] Re: 40gb hd? > > >> I'm still mulling this over. $250.00 is a bit pricy for 10gb of >> additional >> storage. >> >> Icon Discuss Mailing List >> icon-discuss@xxxxxxxxxxxxx >> //www.freelists.org/list/icon-discuss >> >> To unsubscribe from the list send a blank message with unsubscribe in the >> subject line to: >> >> icon-discuss-request@xxxxxxxxxxxxx >> >> To post to this list, send your message to: >> >> icon-discuss@xxxxxxxxxxxxx >> >> >> For answers to the most frequently asked questions about Icon and Braille >> +, Visit >> the LevelStar and APH FAQ pages: >> Visit the LevelStar FAQ page at >> http://www.levelstar.com/support-faqs.php >> Visit the APH FAQ page at >> http://sun1.aph.org/webcast/brailleplus2/faq.html > > Icon Discuss Mailing List > icon-discuss@xxxxxxxxxxxxx > //www.freelists.org/list/icon-discuss > > To unsubscribe from the list send a blank message with unsubscribe in the > subject line to: > > icon-discuss-request@xxxxxxxxxxxxx > > To post to this list, send your message to: > > icon-discuss@xxxxxxxxxxxxx > > > For answers to the most frequently asked questions about Icon and Braille > +, Visit > the LevelStar and APH FAQ pages: > Visit the LevelStar FAQ page at > http://www.levelstar.com/support-faqs.php > Visit the APH FAQ page at > http://sun1.aph.org/webcast/brailleplus2/faq.html Icon Discuss Mailing List icon-discuss@xxxxxxxxxxxxx //www.freelists.org/list/icon-discuss To unsubscribe from the list send a blank message with unsubscribe in the subject line to: icon-discuss-request@xxxxxxxxxxxxx To post to this list, send your message to: icon-discuss@xxxxxxxxxxxxx For answers to the most frequently asked questions about Icon and Braille +, Visit the LevelStar and APH FAQ pages: Visit the LevelStar FAQ page at http://www.levelstar.com/support-faqs.php Visit the APH FAQ page at http://sun1.aph.org/webcast/brailleplus2/faq.html Icon Discuss Mailing List icon-discuss@xxxxxxxxxxxxx //www.freelists.org/list/icon-discuss To unsubscribe from the list send a blank message with unsubscribe in the subject line to: icon-discuss-request@xxxxxxxxxxxxx To post to this list, send your message to: icon-discuss@xxxxxxxxxxxxx For answers to the most frequently asked questions about Icon and Braille +, Visit the LevelStar and APH FAQ pages: Visit the LevelStar FAQ page at http://www.levelstar.com/support-faqs.php Visit the APH FAQ page at http://sun1.aph.org/webcast/brailleplus2/faq.html Icon Discuss Mailing List icon-discuss@xxxxxxxxxxxxx //www.freelists.org/list/icon-discuss To unsubscribe from the list send a blank message with unsubscribe in the subject line to: icon-discuss-request@xxxxxxxxxxxxx To post to this list, send your message to: icon-discuss@xxxxxxxxxxxxx For answers to the most frequently asked questions about Icon and Braille +, Visit the LevelStar and APH FAQ pages: Visit the LevelStar FAQ page at http://www.levelstar.com/support-faqs.php Visit the APH FAQ page at http://sun1.aph.org/webcast/brailleplus2/faq.html Icon Discuss Mailing List icon-discuss@xxxxxxxxxxxxx //www.freelists.org/list/icon-discuss To unsubscribe from the list send a blank message with unsubscribe in the subject line to: icon-discuss-request@xxxxxxxxxxxxx To post to this list, send your message to: icon-discuss@xxxxxxxxxxxxx For answers to the most frequently asked questions about Icon and Braille +, Visit the LevelStar and APH FAQ pages: Visit the LevelStar FAQ page at http://www.levelstar.com/support-faqs.php Visit the APH FAQ page at http://sun1.aph.org/webcast/brailleplus2/faq.html