[fvlc-l] Courtesy Card questions
- From: "Probst, Karen" <kprobst@xxxxxxx>
- To: <fvlc-l@xxxxxxxxxxxxx>
- Date: Thu, 29 Apr 2010 14:45:52 -0500
Karen Probst
Appleton Public Library
Our answers are virtually the same as Gretchen's from Neenah, except we
do a higher number. We issued over 100 in 2007 and 2008, 68 in 2009.
Also, essentially all to Lawrence now that we are aware UW-O and FVTC
issue cards to Wisconsin residents over 18. We do not actually know how
many are *used* but since many are for repeat customers, I expect most
are. I don't see any plans for expansion, but it fills a need we
can't address otherwise at this point. We only issue courtesy cards on
library cards in good standing with permanent addresses, not for
temporary address such as half way houses or the shelters, and the
insurance fund is always there if need be. I only remember using it
*ONCE* in the last 15 years or so. I would expect that any area with
private institutions could benefit from this kind of arrangement,
perhaps just between two institutions. It's just very convenient to
cover all of FVLC and to already have some kind of structure in place to
"administer" it. From an ILL standpoint, it's a great way to get
things to the patron fast, and with less tracking and paperwork on our
part.
From: fvlc-l-bounce@xxxxxxxxxxxxx [mailto:fvlc-l-bounce@xxxxxxxxxxxxx]
On Behalf Of Gretchen Raab
Sent: Thursday, April 29, 2010 1:17 PM
To: fvlc-l@xxxxxxxxxxxxx
Subject: RE: [fvlc-l] Courtesy Card questions
Answers from Neenah Public Library below.
Gretchen
________________________________
From: fvlc-l-bounce@xxxxxxxxxxxxx on behalf of Peter J. Gilbert
Sent: Thu 4/29/2010 6:18 AM
To: fvlc-l@xxxxxxxxxxxxx
Subject: [fvlc-l] Courtesy Card questions
Hey FVLCers,
Our friends down at COLAND (the Council on Library and Network
Development) are thinking about "statewide library access." As part of
their discussion, they started looking at programs in which multitype
groups (like FVLC) had reciprocal access agreements. The FVLC Courtesy
Card program rose to the top of their list.
So they'd like to know the answers to these questions -- and I'd like to
hear from you about any responses you have. What do you think about
courtesy cards? Are they used? How often (or why not)? That kind of
thing.
a. What are the key elements of your program?
b. How has your program been marketed? not marketed - primarily
repeat customers or those who need something ASAP and cannot wait for
ILL.
c. How is your program perceived by patrons? those who use it
appreciate the opportunity to use Lawrence's resources.
d. Would you consider your program to be a PR success? Why or why
not?
e. How is authentication handled? (This means authentication that
the person has a card at a Wisconsin library and is in good standing) We
verify that customer has a library card in good standing before we issue
a courtesy card.
f. Can you share statistics/metrics on volume/frequency of use,
patrons, etc. A couple/few per year and that number is dropping -
virtually all are for Lawrence University.
g. What is the anticipated next step or plan for expansion, if any?
h. Do you think your program could be replicated in other areas in
Wisconsin? Why or why not?
i. What advice would you give others areas considering this type of
a program?
I'm supposed to respond to them by Monday so if you could let me know
any thoughts you have about this by the end of the day tomorrow (Friday
the 30th), I'd appreciate it.
Thanks.
PG
--
Pete Gilbert
University Librarian
Lawrence University
Appleton WI 54911
peter.j.gilbert@xxxxxxxxxxxx
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