[fvlc-l] Re: Courtesy Card questions
- From: "Joy Schwarz" <Schwarz@xxxxxxxxxxxx>
- To: <fvlc-l@xxxxxxxxxxxxx>
- Date: Thu, 29 Apr 2010 11:20:12 -0500
To piggy-back on Janice's reply, my NEW ERA card lets me check out UW
Oshkosh items (and access the campus wifi as an added plus).
Joy
Joy Schwarz, Web Librarian
Winnefox Library System
920-236-5218 IM: JoyWinnefox (AIM) Twitter: @windyfox
Winnefox Extranet http://extranet.winnefox.org
The Ides http://ides.winnefox.org
Library Sparks http://sparks.winnefox.org
AskAway http://www.winnefox.org/ask
-----Original Message-----
From: fvlc-l-bounce@xxxxxxxxxxxxx [mailto:fvlc-l-bounce@xxxxxxxxxxxxx]
On Behalf Of Janice Dibble
Sent: Thursday, April 29, 2010 9:33 AM
To: fvlc-l@xxxxxxxxxxxxx
Subject: [fvlc-l] Re: Courtesy Card questions
Oshkosh Public Library usually mentions Courtesy Cards as another option
to Interloan. We do not have an active PR campaign. Our last use was
March 9, 2009 and prior to that August 1, 2008 -- both for Lawrence
University. Decline in use can be attributed to introduction of New
Era card (if that is still in existence - we promoted that when it first
came out - hope I have the name right) which worked well for people
wanting to go to UW-Oshkosh. In addition, our interloan needs have
changed - while there are still traditional ILL requests, many of our
customers are looking for entertainment items such as DVDs! Janice
Dibble
-----Original Message-----
From: fvlc-l-bounce@xxxxxxxxxxxxx [mailto:fvlc-l-bounce@xxxxxxxxxxxxx]
On Behalf Of Peter J. Gilbert
Sent: Thursday, April 29, 2010 6:18 AM
To: fvlc-l@xxxxxxxxxxxxx
Subject: [fvlc-l] Courtesy Card questions
Hey FVLCers,
Our friends down at COLAND (the Council on Library and Network
Development) are thinking about "statewide library access." As part of
their discussion, they started looking at programs in which multitype
groups (like FVLC) had reciprocal access agreements. The FVLC Courtesy
Card program rose to the top of their list.
So they'd like to know the answers to these questions -- and I'd like to
hear from you about any responses you have. What do you think about
courtesy cards? Are they used? How often (or why not)? That kind of
thing.
a. What are the key elements of your program?
b. How has your program been marketed?
c. How is your program perceived by patrons?
d. Would you consider your program to be a PR success? Why or why
not?
e. How is authentication handled? (This means authentication that
the person has a card at a Wisconsin library and is in good standing)
f. Can you share statistics/metrics on volume/frequency of use,
patrons, etc.
g. What is the anticipated next step or plan for expansion, if any?
h. Do you think your program could be replicated in other areas in
Wisconsin? Why or why not?
i. What advice would you give others areas considering this type of
a program?
I'm supposed to respond to them by Monday so if you could let me know
any thoughts you have about this by the end of the day tomorrow (Friday
the 30th), I'd appreciate it.
Thanks.
PG
--
Pete Gilbert
University Librarian
Lawrence University
Appleton WI 54911
peter.j.gilbert@xxxxxxxxxxxx
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