[fvlc-l] Re: Courtesy Card questions
- From: "Gretchen Raab" <Raab@xxxxxxxxxxxxxxxxx>
- To: <fvlc-l@xxxxxxxxxxxxx>
- Date: Thu, 29 Apr 2010 13:16:36 -0500
Answers from Neenah Public Library below.
Gretchen
________________________________
From: fvlc-l-bounce@xxxxxxxxxxxxx on behalf of Peter J. Gilbert
Sent: Thu 4/29/2010 6:18 AM
To: fvlc-l@xxxxxxxxxxxxx
Subject: [fvlc-l] Courtesy Card questions
Hey FVLCers,
Our friends down at COLAND (the Council on Library and Network Development) are
thinking about "statewide library access." As part of their discussion, they
started looking at programs in which multitype groups (like FVLC) had
reciprocal access agreements. The FVLC Courtesy Card program rose to the top of
their list.
So they'd like to know the answers to these questions -- and I'd like to hear
from you about any responses you have. What do you think about courtesy cards?
Are they used? How often (or why not)? That kind of thing.
a. What are the key elements of your program?
b. How has your program been marketed? not marketed - primarily repeat
customers or those who need something ASAP and cannot wait for ILL.
c. How is your program perceived by patrons? those who use it appreciate
the opportunity to use Lawrence's resources.
d. Would you consider your program to be a PR success? Why or why not?
e. How is authentication handled? (This means authentication that the
person has a card at a Wisconsin library and is in good standing) We verify
that customer has a library card in good standing before we issue a courtesy
card.
f. Can you share statistics/metrics on volume/frequency of use, patrons,
etc. A couple/few per year and that number is dropping - virtually all are
for Lawrence University.
g. What is the anticipated next step or plan for expansion, if any?
h. Do you think your program could be replicated in other areas in
Wisconsin? Why or why not?
i. What advice would you give others areas considering this type of a
program?
I'm supposed to respond to them by Monday so if you could let me know any
thoughts you have about this by the end of the day tomorrow (Friday the 30th),
I'd appreciate it.
Thanks.
PG
--
Pete Gilbert
University Librarian
Lawrence University
Appleton WI 54911
peter.j.gilbert@xxxxxxxxxxxx
Other related posts:
