[fvlc-l] Re: Courtesy Card questions
- From: "Matucheski, Michele L." <mmatuche@xxxxxxxxxxxxxxxxxx>
- To: "'fvlc-l@xxxxxxxxxxxxx'" <fvlc-l@xxxxxxxxxxxxx>
- Date: Thu, 29 Apr 2010 08:29:01 -0500
See my responses below ...
~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~
Michele Matucheski, MLS, AHIP
Librarian, The Clark Family Health Science Library
Mercy Medical Center - Affinity Health System
500 S. Oakwood Rd. - Box 3370
Oshkosh WI 54903-3370
mmatuche@xxxxxxxxxxxxxxxxxx
Phone 920-223-0340 Fax 920-223-0343
Looking for Answers? @sk Your Medical Librarian: Your Key to Quality Information
-----Original Message-----
From: fvlc-l-bounce@xxxxxxxxxxxxx [mailto:fvlc-l-bounce@xxxxxxxxxxxxx] On
Behalf Of Peter J. Gilbert
Sent: Thursday, April 29, 2010 6:18 AM
To: fvlc-l@xxxxxxxxxxxxx
Subject: [fvlc-l] Courtesy Card questions
Hey FVLCers,
Our friends down at COLAND (the Council on Library and Network Development) are
thinking about "statewide library access." As part of their discussion, they
started looking at programs in which multitype groups (like FVLC) had
reciprocal access agreements. The FVLC Courtesy Card program rose to the top of
their list.
So they'd like to know the answers to these questions -- and I'd like to hear
from you about any responses you have. What do you think about courtesy cards?
Are they used? How often (or why not)? That kind of thing.
a. What are the key elements of your program?
MM : Info on the FVLC Website here : http://www.focol.org/fvlc/cards.html
Procedures here : http://www.focol.org/fvlc/handbook/policies.html#courtesy
b. How has your program been marketed?
c. How is your program perceived by patrons?
MM : I don't think they are aware of it.
d. Would you consider your program to be a PR success? Why or why not?
MM: In 11 years of working in the Fox Valley, I have never seen one of these
Courtesy Cards, though I've heard about them. We don't even have any on hand
to give to someone wanting to use another library.
e. How is authentication handled? (This means authentication that the
person has a card at a Wisconsin library and is in good standing)
MM: This is a great question that I've never been able to figure out. At my
Library, anyone in our communities can use our libraries. I would not rely on
a courtesy card. We require people to fill out a simple form so we have their
contact info on hand, then they are in our system.
f. Can you share statistics/metrics on volume/frequency of use, patrons,
etc.
MM : In 11 years at my library in the Valley, I have never seen a Courtesy Card.
g. What is the anticipated next step or plan for expansion, if any?
h. Do you think your program could be replicated in other areas in
Wisconsin? Why or why not?
i. What advice would you give others areas considering this type of a
program?
MM : Borrowing from other than your Home Library seems to work better in the
larger systems as for Winnefox and OWLs, or even the associated university
libaries. As a library user myself, I really appreciate the ability to borrow
from so many libraries. As someone who runs a small library, I don't see a
way we could access the patron info to get our stuff back if we didn't register
outside borrowers ourselves. That's always been a mystery to me.
I'm supposed to respond to them by Monday so if you could let me know any
thoughts you have about this by the end of the day tomorrow (Friday the 30th),
I'd appreciate it.
Thanks.
PG
--
Pete Gilbert
University Librarian
Lawrence University
Appleton WI 54911
peter.j.gilbert@xxxxxxxxxxxx
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