Hello Susan, The file was originally a PDF. I believe it was scanned into (or pasted) into an RTF and then cleaned up for e-text. I took the RTF and converted it to a DOC, and then put it into my file with the DBT template. I'll copy the rtf and doc files tomorrow if you'd like to see them. I couldn't find any underlying reasons, but I'd love to know your suspicions. Thanks. Jean