RE: USF4 changes!
- From: Wynand-Ben <paashaasggx@xxxxxxxxxxx>
- To: "cpt-fgc@xxxxxxxxxxxxx" <cpt-fgc@xxxxxxxxxxxxx>
- Date: Mon, 23 Jun 2014 15:05:09 +0000
Tough shit then
Its his own fault. If he was told to bring it in and simply couldnt be
bothered to make the time for that long then thats his problem
Date: Mon, 23 Jun 2014 17:01:11 +0200
Subject: RE: USF4 changes!
From: nicmuir@xxxxxxxxx
To: cpt-fgc@xxxxxxxxxxxxx
Yeah.
So our spectacle user did that.
The return warranty period is 12months.
He didn't have time to bring it in...for 15months... until he went for surgery
on his arm, and now has time.
We can no longer return the product to OUR supplier.
Yes, they did laugh at us.
He expects us to fix it now, no charge.
On 23 Jun 2014 16:50, "Wynand-Ben" <paashaasggx@xxxxxxxxxxx> wrote:
Does it have a warranty that covers 15 months?
Would also depend on the first time he spoke to the supplier(After 2 weeks) and
what exactly was discussed. Did the supplier tell him to bring it in? That
they will come pick it up? That they will get back to him regarding the issue?
etc.
If the user was just lazy or forgot about it and returned it after the
warranty/guarantee lapsed then the supplier would probably do nothing. Not
their fault.
Date: Mon, 23 Jun 2014 16:40:38 +0200
Subject: Re: USF4 changes!
From: nicmuir@xxxxxxxxx
To: cpt-fgc@xxxxxxxxxxxxx
So, hypothetical question....
If you were to purchase something... then find out it doesn't work to spec and
tell the supplier after 2 weeks, then not use it for another 15 months and
bring it back to the supplier. What would you expect the supplier to do?
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