[blazie-support] Re: update on M40
- From: "Robert Brown" <robert@xxxxxxxxxxxxxxxxxxxxxxxxx>
- To: <blazie-support@xxxxxxxxxxxxx>
- Date: Tue, 28 Aug 2001 13:12:51 -0400
Sandra
The BNS for $250.00 is the BNS640 eprom unit.I am also going to comment on
Stephens statement below about recouping some money by selling a defective
M40 to us.This is not going to happen, because these units have shown a
tendancy to be less than stable in both harware and software, we will not
deal in them or service them.
Robert@xxxxxxxxxxxxxxxxxxxxxxxxx,772-546-8950,http:\\www.computerassistivete
ch.com
-----Original Message-----
From: blazie-support-bounce@xxxxxxxxxxxxx
[mailto:blazie-support-bounce@xxxxxxxxxxxxx]On Behalf Of Sandra Giles
Sent: Wednesday, August 28, 2002 9:55 AM
To: blazie-support@xxxxxxxxxxxxx
Subject: [blazie-support] Re: update on M40
Hi Steve,
I am wondering which version of the Braille 'n Speaks can you get for two
hundred and fifty dollars? You can email me at dusty1586@xxxxxxx all in
lower case letters.
Sandra Giles
----- Original Message -----
From: "Stephen Clower" <supersteve03@xxxxxxxxxxxxx>
To: <blazie-support@xxxxxxxxxxxxx>
Sent: Thursday, September 13, 2001 10:25 PM
Subject: [blazie-support] Re: update on M40
> Hello Laura.
> While this might somewhat go against privacy laws, I can tell you that we
> do have one member of freedom scientific subscribed to this list. Also, I
> hardly think this is a place for "A few people to gather and complain."
> While I know this list hardly represents the Freedom Scientific note taker
> user group as a whole, it's a lot better than nothing. Most of us who have
> had problems or questions about these units have now, as they once did, a
> forum in which to ask questions and receive aid from more experienced
> Freedom Scientific note taker users. Granted, this list is rather small,
> but we're here for each other if something dies or some files disappear.
> Perhaps your new M40 will prove to be more reliable than your current
> model. If not, you could always sell it to Computer Assistive Tech and get
> some of your money back. I must also say that I am very glad to see that
> there is a market out there containing used Braille 'N Speaks for only
> $250. I might have to buy one if I can't afford a brand new note taker at
> the end of the year.
>
>
>
> At 05:53 AM 8/27/02 -0400, you wrote:
>
>
> >Hi all --
> >I called FS tech support last evening and told them I was going to return
> >the unit for a refund.
> >None of the guys I talked to could suggest anything that worked. My M40
is
> >dead as a door nail, even after being recharged overnight.
> >As soon as I said I would return it they gave me to someone who handled
> >returned merchandise, who really gave me a hard sell to exchange the unit
> >for another new one instead of getting my money back, insisting that the
> >Millenium notetakers are very reliable (giving his own unit as an
example)
> >and saying FS would stand behind me all the way. (I wisely refrained
from
> >joking that they'd stand behind me and stab me in the back...;)
> >I told him about this list and the other people that complained of the
same
> >problems with this notetaker.
> >He said he made it a point to stay away from those lists, that it was a
> >place for a few people to get together and complain but that that wasn't
> >representative of the customers as a whole. (I didn't say it but I would
> >think it would be wise for a company like FS to have representatives
lurking
> >on these lists to provide support to users and give feedback to the
> >company.)
> >He insisted that they sold hundreds of M20s and M40s and had very little
> >problem.
> >
> >Anyway, I only have a few days left in my 30 day trial period, so I
wanted
> >to get this done in a hurry.
> >But he wore me down so I agreed to wait a couple days for a new unit and
> >he'd include with it a packing label with free shipping. (Ok, call me a
> >whimp...)
> >I don't know how I'm going to pay for all this stuff -- the M40 and the
blt,
> >which I think I'll keep for a backup.
> >It'll take a while to pay off my credit card. But having 2 might be
useful
> >if I use them a lot, which I think I will.
> >
> >But if I decide not to keep the unit they send me I feel as though they
> >should refund my money.
> >
> >The reason I let him talk me into waiting for a replacement was that
there
> >are features on the M40 that I wanted, such as the ability to extend
flash
> >memory and the doubletalk speech, and whatever else I can't think of.
> >
> >One thing I should mention, as a correction to my notetaker list info in
my
> >earlier mail.
> >I asked Mike (the guy doing the hard sell) if they were going to drop the
> >Millenium when the Pack Mate came out. He insisted they were not going
to
> >drop the Millenium. (Whatever they say, I think they will drop it when
the
> >Pack Mate gets extended with the braille display, which they have planned
> >for sometime next year.)
> >
> >So that's the current state of affairs...
> >Comments/suggestions welcome.
> >--le
> >
> >PS: If the tech people at FS are really under the impression that the
M20s
> >and M40s don't have these problems, perhaps those of you with problems
> >should call in and complain.
> >The number (which I'm sure you probably know) is 727-803-8600
> >
> >
> >
> >
> >
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