[blazie-support] Re: update on M40
- From: "Laura Eaves" <leaves@xxxxxxxxxxxx>
- To: <blazie-support@xxxxxxxxxxxxx>
- Date: Tue, 27 Aug 2002 13:13:43 -0400
Hi David --
I called back and asked if they'd extend the return time another 30 days (or
I'd cancel the exchange) and they agreed to do it.
So I'm getting another unit.
Funny thing happened though.
I had my buggy unit unit plugged in all night -- 14 hours in fact. When I
got up this morning I tried turning it on and the stupid thing made a liar
out of me and started to work -- at least for a while.
(Of course, the recharge time on the M40 is supposed to be only 4 hours, and
it didn't work until long after 4 hours had passed.) I experimented with it
and it indeed did work for a while but then started flaking out again.
Right now it's speaking the lines in my file but the braille display is only
displaying the operational messages, such as "invalid input" or "top of
file" -- nothing else.
It's a real lemon.
Anyway, I have another 30 days with another unit.
I'm going to really put it to the test...
Maybe I should have ditched FS and gotten an Elba... I like linux -- but
I'm not getting the notetaker for the purpose of surfing the internet or
reading email. I have a laptop to do that. I got the notetaker(s) to take
notes and generally read and write and keep a calendar and other data on a
portable device.
At least I have the blt for a backup.
But no money...
Thanks to all for your feedback.
--le
----- Original Message -----
From: "David Chittenden" <davidc@xxxxxxxxxxxxxx>
To: <blazie-support@xxxxxxxxxxxxx>
Sent: Tuesday, August 27, 2002 6:29 AM
Subject: [blazie-support] Re: update on M40
>
> When I went through what you went through with FS, I made them return my
> money. They told me a replacement unit should correct the problems, but
> they would not extend my return time by another 30 days. I refused to
> exchange the product and have no return time left.
>
> David
>
> ----- Original Message -----
> From: "Laura Eaves" <leaves@xxxxxxxxxxxx>
> To: "notetaker list" <blazie-support@xxxxxxxxxxxxx>
> Sent: Tuesday, August 27, 2002 2:53 AM
> Subject: [blazie-support] update on M40
>
>
> >
> > Hi all --
> > I called FS tech support last evening and told them I was going to
return
> > the unit for a refund.
> > None of the guys I talked to could suggest anything that worked. My M40
> is
> > dead as a door nail, even after being recharged overnight.
> > As soon as I said I would return it they gave me to someone who handled
> > returned merchandise, who really gave me a hard sell to exchange the
unit
> > for another new one instead of getting my money back, insisting that the
> > Millenium notetakers are very reliable (giving his own unit as an
example)
> > and saying FS would stand behind me all the way. (I wisely refrained
from
> > joking that they'd stand behind me and stab me in the back...;)
> > I told him about this list and the other people that complained of the
> same
> > problems with this notetaker.
> > He said he made it a point to stay away from those lists, that it was a
> > place for a few people to get together and complain but that that wasn't
> > representative of the customers as a whole. (I didn't say it but I
would
> > think it would be wise for a company like FS to have representatives
> lurking
> > on these lists to provide support to users and give feedback to the
> > company.)
> > He insisted that they sold hundreds of M20s and M40s and had very little
> > problem.
> >
> > Anyway, I only have a few days left in my 30 day trial period, so I
wanted
> > to get this done in a hurry.
> > But he wore me down so I agreed to wait a couple days for a new unit and
> > he'd include with it a packing label with free shipping. (Ok, call me a
> > whimp...)
> > I don't know how I'm going to pay for all this stuff -- the M40 and the
> blt,
> > which I think I'll keep for a backup.
> > It'll take a while to pay off my credit card. But having 2 might be
> useful
> > if I use them a lot, which I think I will.
> >
> > But if I decide not to keep the unit they send me I feel as though they
> > should refund my money.
> >
> > The reason I let him talk me into waiting for a replacement was that
there
> > are features on the M40 that I wanted, such as the ability to extend
flash
> > memory and the doubletalk speech, and whatever else I can't think of.
> >
> > One thing I should mention, as a correction to my notetaker list info in
> my
> > earlier mail.
> > I asked Mike (the guy doing the hard sell) if they were going to drop
the
> > Millenium when the Pack Mate came out. He insisted they were not going
to
> > drop the Millenium. (Whatever they say, I think they will drop it when
> the
> > Pack Mate gets extended with the braille display, which they have
planned
> > for sometime next year.)
> >
> > So that's the current state of affairs...
> > Comments/suggestions welcome.
> > --le
> >
> > PS: If the tech people at FS are really under the impression that the
M20s
> > and M40s don't have these problems, perhaps those of you with problems
> > should call in and complain.
> > The number (which I'm sure you probably know) is 727-803-8600
> >
> >
> >
>
>
>
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