[blazie-support] Re: update on M40
- From: "David Chittenden" <davidc@xxxxxxxxxxxxxx>
- To: <blazie-support@xxxxxxxxxxxxx>
- Date: Tue, 27 Aug 2002 03:29:01 -0700
When I went through what you went through with FS, I made them return my
money. They told me a replacement unit should correct the problems, but
they would not extend my return time by another 30 days. I refused to
exchange the product and have no return time left.
David
----- Original Message -----
From: "Laura Eaves" <leaves@xxxxxxxxxxxx>
To: "notetaker list" <blazie-support@xxxxxxxxxxxxx>
Sent: Tuesday, August 27, 2002 2:53 AM
Subject: [blazie-support] update on M40
>
> Hi all --
> I called FS tech support last evening and told them I was going to return
> the unit for a refund.
> None of the guys I talked to could suggest anything that worked. My M40
is
> dead as a door nail, even after being recharged overnight.
> As soon as I said I would return it they gave me to someone who handled
> returned merchandise, who really gave me a hard sell to exchange the unit
> for another new one instead of getting my money back, insisting that the
> Millenium notetakers are very reliable (giving his own unit as an example)
> and saying FS would stand behind me all the way. (I wisely refrained from
> joking that they'd stand behind me and stab me in the back...;)
> I told him about this list and the other people that complained of the
same
> problems with this notetaker.
> He said he made it a point to stay away from those lists, that it was a
> place for a few people to get together and complain but that that wasn't
> representative of the customers as a whole. (I didn't say it but I would
> think it would be wise for a company like FS to have representatives
lurking
> on these lists to provide support to users and give feedback to the
> company.)
> He insisted that they sold hundreds of M20s and M40s and had very little
> problem.
>
> Anyway, I only have a few days left in my 30 day trial period, so I wanted
> to get this done in a hurry.
> But he wore me down so I agreed to wait a couple days for a new unit and
> he'd include with it a packing label with free shipping. (Ok, call me a
> whimp...)
> I don't know how I'm going to pay for all this stuff -- the M40 and the
blt,
> which I think I'll keep for a backup.
> It'll take a while to pay off my credit card. But having 2 might be
useful
> if I use them a lot, which I think I will.
>
> But if I decide not to keep the unit they send me I feel as though they
> should refund my money.
>
> The reason I let him talk me into waiting for a replacement was that there
> are features on the M40 that I wanted, such as the ability to extend flash
> memory and the doubletalk speech, and whatever else I can't think of.
>
> One thing I should mention, as a correction to my notetaker list info in
my
> earlier mail.
> I asked Mike (the guy doing the hard sell) if they were going to drop the
> Millenium when the Pack Mate came out. He insisted they were not going to
> drop the Millenium. (Whatever they say, I think they will drop it when
the
> Pack Mate gets extended with the braille display, which they have planned
> for sometime next year.)
>
> So that's the current state of affairs...
> Comments/suggestions welcome.
> --le
>
> PS: If the tech people at FS are really under the impression that the M20s
> and M40s don't have these problems, perhaps those of you with problems
> should call in and complain.
> The number (which I'm sure you probably know) is 727-803-8600
>
>
>
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