[blazie-support] Re: update on M40
- From: Stephen Clower <supersteve03@xxxxxxxxxxxxx>
- To: blazie-support@xxxxxxxxxxxxx
- Date: Thu, 13 Sep 2001 22:25:15 -0500
Hello Laura.
While this might somewhat go against privacy laws, I can tell you that we
do have one member of freedom scientific subscribed to this list. Also, I
hardly think this is a place for "A few people to gather and complain."
While I know this list hardly represents the Freedom Scientific note taker
user group as a whole, it's a lot better than nothing. Most of us who have
had problems or questions about these units have now, as they once did, a
forum in which to ask questions and receive aid from more experienced
Freedom Scientific note taker users. Granted, this list is rather small,
but we're here for each other if something dies or some files disappear.
Perhaps your new M40 will prove to be more reliable than your current
model. If not, you could always sell it to Computer Assistive Tech and get
some of your money back. I must also say that I am very glad to see that
there is a market out there containing used Braille 'N Speaks for only
$250. I might have to buy one if I can't afford a brand new note taker at
the end of the year.
At 05:53 AM 8/27/02 -0400, you wrote:
>Hi all --
>I called FS tech support last evening and told them I was going to return
>the unit for a refund.
>None of the guys I talked to could suggest anything that worked. My M40 is
>dead as a door nail, even after being recharged overnight.
>As soon as I said I would return it they gave me to someone who handled
>returned merchandise, who really gave me a hard sell to exchange the unit
>for another new one instead of getting my money back, insisting that the
>Millenium notetakers are very reliable (giving his own unit as an example)
>and saying FS would stand behind me all the way. (I wisely refrained from
>joking that they'd stand behind me and stab me in the back...;)
>I told him about this list and the other people that complained of the same
>problems with this notetaker.
>He said he made it a point to stay away from those lists, that it was a
>place for a few people to get together and complain but that that wasn't
>representative of the customers as a whole. (I didn't say it but I would
>think it would be wise for a company like FS to have representatives lurking
>on these lists to provide support to users and give feedback to the
>company.)
>He insisted that they sold hundreds of M20s and M40s and had very little
>problem.
>
>Anyway, I only have a few days left in my 30 day trial period, so I wanted
>to get this done in a hurry.
>But he wore me down so I agreed to wait a couple days for a new unit and
>he'd include with it a packing label with free shipping. (Ok, call me a
>whimp...)
>I don't know how I'm going to pay for all this stuff -- the M40 and the blt,
>which I think I'll keep for a backup.
>It'll take a while to pay off my credit card. But having 2 might be useful
>if I use them a lot, which I think I will.
>
>But if I decide not to keep the unit they send me I feel as though they
>should refund my money.
>
>The reason I let him talk me into waiting for a replacement was that there
>are features on the M40 that I wanted, such as the ability to extend flash
>memory and the doubletalk speech, and whatever else I can't think of.
>
>One thing I should mention, as a correction to my notetaker list info in my
>earlier mail.
>I asked Mike (the guy doing the hard sell) if they were going to drop the
>Millenium when the Pack Mate came out. He insisted they were not going to
>drop the Millenium. (Whatever they say, I think they will drop it when the
>Pack Mate gets extended with the braille display, which they have planned
>for sometime next year.)
>
>So that's the current state of affairs...
>Comments/suggestions welcome.
>--le
>
>PS: If the tech people at FS are really under the impression that the M20s
>and M40s don't have these problems, perhaps those of you with problems
>should call in and complain.
>The number (which I'm sure you probably know) is 727-803-8600
>
>
>
>
>
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