[bksvol-discuss] Re: renewals revisited
- From: Madeleine Linares <Madeleinel@xxxxxxxxxxxx>
- To: "bksvol-discuss@xxxxxxxxxxxxx" <bksvol-discuss@xxxxxxxxxxxxx>
- Date: Tue, 25 Sep 2012 16:15:28 +0000
Hi all,
Contact me (madeleinel@xxxxxxxxxxxx<mailto:madeleinel@xxxxxxxxxxxx>), not
Carrie for renewals. Carrie has been doing less work with the volunteer books
as she has so much to do!
Additionally, please email me (again, not Carrie) if someone grabs your book
and I can email them. Sometimes it helps to see an email from a staff member
and I'm happy to serve as a go-between!
I've been reading all of your concerns about the renewal link and saving those
emails. I'll connect with engineering and pass along your comments. Hopefully
we can figure out some sort of compromise. It may not happen soon, but I just
wanted you all to know that we hear you!
Thanks,
Madeleine
From: bksvol-discuss-bounce@xxxxxxxxxxxxx
[mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Valerie Maples
Sent: Tuesday, September 25, 2012 4:24 AM
To: bksvol-discuss@xxxxxxxxxxxxx
Subject: [bksvol-discuss] Re: renewals revisited
I agree with everyone else. Even though we can contact Madeleine or Carrie for
an early renewal, most of the time we don't know till circumstances arise, and
they may not get the note in time, either.
And, Ann, sometimes Carrie can put in a kind word to the new volunteer
explaining the unwanted loss and get a sympathetic release; I was lucky once or
twice way back with that...
Have a great day, all!
Valerie
________________________________
From: Laura Shannon <brighteyes324@xxxxxxxxx<mailto:brighteyes324@xxxxxxxxx>>
To: bksvol-discuss@xxxxxxxxxxxxx<mailto:bksvol-discuss@xxxxxxxxxxxxx>
Sent: Mon, September 24, 2012 10:28:27 AM
Subject: [bksvol-discuss] Re: renewals revisited
Hi Ann,
I agree completely that the renew link should be a permanent feature. I lost
two books that I had put a lot of time into because they had some issues
because I was out of town when they were due to renew. Absolutely nothing I
could do about it though.
Laura
On Mon, Sep 24, 2012 at 8:12 AM, Ann Parsons
<akp@xxxxxxxxxxxx<mailto:akp@xxxxxxxxxxxx>> wrote:
Hi all,
I would like to revisit the issue of renewals. Let me explain. I know that
Evan had mentioned that he thought the renew link should be up on the checkout
page all the time. He didn't explain why, but I now understand why.
I have been working on Joanna Gregory's The Tarnished Chalice for the past six
weeks. I'm in the middle, about halfway along. Anyway, my book came up for
renewal and I got the notice on Friday afternoon. Unfortunately, I had already
left for the weekend. I was attending my cousin's wedding. I arrived home
late yesterday afternoon and proceeded to catch up on things in the house,
never thinking about my book till I began wading through the email. I found
the bookshare notice of renewal that was sent to me on Friday. Needless to
say, my book was long gone when I went to look for it this morning.
I have written to the proofer who has snapped it up, no fault of hers at all,
and have politely asked her if she might consider releasing it for me. I have
explain my situation, and said that if she's a new proofer and needs a proof to
do, she may keep the book, but if not might she consider releasing it? I
haven't heard back.
Bottom line, folks, I couldn't do a blessed thing about renewing my book this
weekend. I wasn't here. Had the renewal link been on the page permanently, I
could have renewed the blessed thing on Thursday before I left! <sigh> Six
weeks of work gone poof! Oh, well, es la vida. If my contact wants the book,
so be it, but I was halfway through. Is there anything we can do about this?
Could the renewal link be placed on books in one's queue permanently? Ah,
well, it was a truly beautiful wedding and I wouldn't have missed it for
worlds. Take care all, thanks for letting me vent.
Ann P.
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