Bob, Guess I will jump into this one. I own 2 Amayas, an XT model and one of the older (1 1/2 year) ones. I am also a private third party tech trained by Melco to repair the Amayas but am not on the corporate payroll. There are some really great embroidery machines on the market today. Trying to get a straight comparison of the Amaya to other machines is like comparing apples to oranges. No matter what machine you decide on, there will be a steep learning curve associated with it. Contrary to popular belief, you cannot take any commercial embroidery machine on the market today, just plug it in and go into full time production without expecting this learning curve to be present. there are just too many other variables present The Amaya has a computer controlled thread feed system. The rollers you mentioned are an extremely important element in the Amaya process. The upper pinch roller applies downward pressure on the larger thread feed roller that in turn is driven by a thread feed motor controlled by the computer. The downward force that is applied will, in turn, apply additional pressure on the rotating axles or hubs of the thread feed rollers that set in plastic retainers. As in moving part, that is in full contact with another, some form of lubrication is a must. This coupled with the additional speed that the Amaya is capable of running at will demand that you perform the necessary lubrication to keep it happy. As a tech, I would venture to say that 80 to 90% of the problems I have encountered with the Amaya have been associated with improperly maintained, read that lubrication, of the machine. This lubrication is easy to do and is not the painstaking process that some would lead you to believe. I would venture that if I were to be timed, I could probably lube everything on the ENTIRE machine that needs to be lubed in around 30 minutes. That includes taking out, cleaning and replacing the rollers. The timers are set to only do partial lube on some areas at different times. So to me, the lubrication process is a non-issue and should be expected in any hi-tech machine with moveable contact parts. The Amaya software has built in pop-up timers for the lubrication process, but these are guidelines to follow and help remind you that "it is time", but they also are NOT to be construed as the gospel to lubrication. With 16 needles, it would be a rare thing if all needles were to receive equal use across the board. Therefore it is only logical to assume that the most used needle bars need a bit more lubrication than what the timers would suggest........other areas of the machine would fall into this "use" catagory too. Thread breaks........a definite part of the learning curve!!! There is a multitude of reasons. I might get some argument here but, the one biggest factor of thread breakage with the Amaya is first, an improperly digitized design, maintenance and lubrication second. Hooping would come in somewhere in the number three position.This coupled with the increased speed of the Amaya simply means that if you want the speed the Amaya is capable of, then it must be taken care of and designs should be properly prepared to run at those speeds. Dense designs, extremely narrow columns and short stitches can give the Amaya problems at the higher speeds. Any burrs on the needles or an unclean thread path will cause problems. Not having the needle oriented properly will also create problems. The list for thread break cause is a long one and does not always point directly to a machine problem or any one thing in particular. It can be one thing or a combination of things that the operator has the ability to control. I could go on here forever--write a book, so to speak. I believe the bottom line is that the Amaya is a different animal than the others. It is a very hi-tech approach to high speed embroidery and if you are willing to maintain it properly, accept that there is a learning curve, in not only learning what the machine can and will do, but also in design editing and /or digitizing it can and will perform very well indeed. The Amaya and the Design Shop software gives the operator more flexibility to customize the emboidery process but as it is a computer, the old addage of programming any computer applies...."Garbage in , Garbage out!!" Just my thoughts--hope this helps Bob, Rod Springer Rod & Sharon Springer Embroidery Cottage Melco Amaya Technician & Trainers Design Shop Pro+ & Digitizing Boise, ID 83713 208-938-3038 ----- Original Message ----- From: "Kushnerick" <bkushner@xxxxxxxxxxxxxxx> To: <amayausers@xxxxxxxxxxxxx> Sent: Tuesday, June 06, 2006 7:24 AM Subject: [amayausers] Re: thread breaks >I do not own an Amaya but have considered purchasing one. To me, a > common complaint / problem on this list regarding the Amaya seems to be > thread breaks and upper thread roller wear or servicing. > > Can some Amaya owners [who also have plenty of experience with other > machines using the conventional thread tension methods] give me their > opinion of the Amaya auto - tensioning system compared to the simpler > [and apparently less trouble] manual thread tension system used on other > commercial machines. > > Thanks and have a great day. > > Bob > > > > > > > webmaster@xxxxxxxxxxxxxx wrote: > >>The following message was posted by Custom Threads on Amayausers.com: >> >>I did not adjust the pressure foot. Thanks, I will try that. I am new at >>this and just "didn't go there!" 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