I agree with Aaron..no guarentees...but in this case when you didn't notify them first...pay the shipping and get out of it...it's a small amout to pay for a big lesson learned :) Lora Cameron Sport Products Mfd., Ltd. 4756 Murphy Road Oregon, WI 53575 608=835-5791 www.sportproducts.org ----- Original Message ----- From: Margaret of Auriesville To: amayausers@xxxxxxxxxxxxx Sent: Monday, August 23, 2004 10:28 AM Subject: [amayausers] question concerning refund Hi there, We have one customer who was not pleased with her shirt. We refunded the $ for the embroidery, but as she furnished the shirt, she want the $ back for that also. My question is this: She paid someone 7.00 for the shirt plus shipping. Do we include that shipping when we refund her? Blessings, Margaret