[amayausers] Re: question concerning refund
- From: "Margaret of Auriesville" <auriesville@xxxxxxxxxxx>
- To: <amayausers@xxxxxxxxxxxxx>
- Date: Mon, 23 Aug 2004 12:14:51 -0400
Yea, this is the thing with people like this. They can give such bad
publicity. She did write to one Mom's group that I am on... So for the
sake of keeping my reputation, ........ it is easier to give in to her.
As we do mostly gift type items, we don't have any agreements... I wouldn't
have a clue what to write .....but I can see that it might be good to have
one.
Is there a place with "generic" agreements? LOL
Margaret
t http://www.auriesville-embroidery.com
We proudly feature customized embroidery
for you, your pets, your home, and your business.
Gifts that bring Joy ~~ From our home to yours
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----- Original Message -----
From: "For Heaven's Sake Embroidery" <for_heavens_sake@xxxxxxxxxxxxxxx>
> While she can only take you to small claims court for the $7, she might
call
> the BBB and give you other bad publicity on the street.
>
> I'd give her the $7, maybe even the s/h, keep the shirt, and put her name
on
> a list of customers to not work for again / or to charge higher rates ;-)
>
> I had one customer who ordered a work jacket from us, everyone was
ordering
> green or blue, he ordered purple. When he got the jacket (this was
> mail-order - machine shop company that my b-I-l works for) he started
> complaining about the jacket's color. The guys at work were giving him
> grief about the color. When they found out he had ordered purple ("I
> thought it would be more bluish/purple") They started giving him grief!!
> Even in that case, I offered to do another jacket for him at 1/2 price
> (would have covered the jacket costs) to let it be know at the company
that
> we were concerned about how people felt. He didn't take us up on the
offer
> :)
>
> Kelly
>
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