too late for that.. The item was not damaged.. She did not like it... She changed her mind about the design at least 5 times before we stitched it out. She threatened law suit ..She just send me the shirt. It is easier with a customer like this to do the refund. so..She paid someone 7.00 for the shirt plus shipping. Do we include that shipping when we refund her? I need to know what I should do. Margaret ----- Original Message ----- From: "Linen Barn" <linen@xxxxxxxxxxx> > When I have a customer bring in their own merchandise I tell them I will not > guarantee it if anything bad happens (needle break, etc.). I cannot afford > to replace items customers bring to me. > > Aaron Sargent > The Linen Barn > linen@xxxxxxxxxxx > Medford, Oregon