When I purchased the machine, the dialogue was how supportive the
techs were that anything wrong would be addressed . . . blah
blah . . . the machines were delivered by two men (not Melco
employees) and dropped off in my garage. I assembled them and
installed the software myself. The problem was discovered only
weeks after I received them. Tech was here a few times (without
being charged travel) and the response was possibly the computer
board but not sure. Now the board was finally replaced. I'm pretty
sure if that decision was made the first time, the repeat visits
would have been unnecessary. I also think that a tech should
install all the new machines and test to spec. Can never tell what
shaking or dropping occurred during shipment to its destination.
I agree that Melco should revisit their policy about charging cards
immediately. It's absurd. What ever happened to authorizing a
credit charge? Seems like as long as a company has your credit card
number, they're free to charge at will. I was never told a specific
amount -- only that I'd be charged a nominal travel charge. From
what I read on these posts, that could be anywhere from $50 to $200
and no one really knows until their card is dinged.
It would also be a productive idea to have Melco implement an
annual maintenance program where they come and do a complete tune-
up on each machine at a reasonable price. Like a car gets a tune-
up. Might help with their support reputation. Whenever I speak to
the techs, they are always friendly and knowledgeble. However,
trying to schedule a digitizing class has been nearly impossible.
Seems no one knows when it will be because either the teacher has
been on vacation or is too busy, or my last response was the 2008
schedule isn't in yet. So, I'm still waiting.
GF
----- Original Message -----
From: Kushnerick
To: amayausers@xxxxxxxxxxxxx
Sent: Monday, October 08, 2007 10:06 PM
Subject: [amayausers.com] Re: Amaya XT goes off the air
Have to agree. Don't think you should have been charged anything ....
especially 3 weeks before the tech even arrives. If this is Melco's
policy,
maybe it needs to be revisited ??
Just out of curiosity, were any of these extra charges mentioned
before you
bought the machine ?
Anyway it sounds like you have a good tech and your machine is
running fine.
Now if you could just get your $100 back, life would be great.
Bob
----- Original Message -----
From: "Studio 187 LLC" <InsideStudio187@xxxxxxxxxxx>
To: <amayausers@xxxxxxxxxxxxx>
Sent: Monday, October 08, 2007 6:41 PM
Subject: [amayausers.com] Re: Amaya XT goes off the air
> It's probably for what they describe as "travel expenses." I was
charged
> $100 AND my card was charged 3 weeks before the tech even came
for the
> repair. Not to mention that it was the same problem I was having
since the
> machines arrived. The tech has always been prompt and
knowledgeable (he's
> probably reading this. . . hi John . . . ) and I want to make
that very
> clear I am not complaining about the tech. What I do feel is
unfair is
that
> since the problem was with the machine from day one, it should
have been
> dealt with as a continuous issue and not a new one. In the end, my
computer
> board was finally replaced along with the fan adjustment, and all
seems to
> be alright . . . $100 less in my pocket though. In any event, the
charge
> shouldn't automatically be charged to my card before the tech
completes
the
> call, and since the issue was discovered within the first few
weeks of
> delivery, I should not have been charged travel expenses.
>
> GF
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