[access-uk] Re: Newspapers and magazines - response from RNIB
- From: Richard King <rking689@xxxxxxxxx>
- To: access-uk@xxxxxxxxxxxxx
- Date: Wed, 2 Apr 2014 12:18:56 +0100
Ian,
I agree with your sentiments completely. I am a subscriber and have
enjoyed listening to all my usuals via my Sonata for the past year or
so, so I hope that this will remain? I too have had no correspondence
in relation to any changes or indeed any customer opinion/suggestion.
I have never attempted to acces full text versions of my reading
electronically as I get enough from the audio reader service that I've
subscribed to but I would love to be able to access these via my smart
phone as well as Sonata but I don't think that such accessibility is
available?
Richard
On 4/2/14, Ian Macrae <ian.macrae@xxxxxxxxxxxxxxxxxxxx> wrote:
> Well, from my point of view as a customer of the email service, I think that
> either this has been handled particularly badly or my news-hound nose and
> ears have had a series malfunction. the first I heard of any of this was
> two weeks ago when we were all asked by email to offer our services as
> testers of the new service. Prior to, and following that, I've had no
> direct indication from RNIB that the email system was to be ended
> arbitrarily and suddenly. Having offered to take part in the testing, I
> discovered that I did not have the required password or user name to get on
> to the site. I was given what I understood to be temporary ones for the new
> site. but in the event, I've not had the time to go to the site. Was there
> a time when Former Heathfield customers were consulted about the
> satisfaction with the existing service? Were we ever told, asked or
> consulted about proposed changes? Were we offered any information as to
> the ongoing validity of existing subscriptions and the way these would work
> in the future? I have no memory of any of this happening. Indeed, as
> recently as February I recede information (in print as usual) about TNAUK
> Christmas cards for next year. This is just another example of how RNIB has
> ridden rough-shod over its customers and i think it's time they were brought
> to account for it.
>
>
> Ian Macrae
> Editor
> Disability Now
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>
>
>
> On 2 Apr 2014, at 10:50, Long, Alison wrote:
>
> Hi,
>
> Please find below a response from Clive Gardiner, Head of Service,
> responsible for our digital services.
>
> Yesterday's launch of the new way to access electronic newspapers and
> magazines from RNIB is just the first step on a journey to increase the
> access for people to a range of reading material in the future.
>
> The service from NTNM has become unsustainable due to its reliance on
> software packages that are no longer supportable. We needed to create a new
> way of offering newspapers and magazines which will be both sustainable and
> can be built on and adapted in the future.
>
> Due to the size of this undertaking, and the time constraints we have had to
> work in, we could not offer everything we, or our customers, might have
> liked to have had available on day one. One of these options was receiving
> content directly via email. Even though this offering was not available, we
> felt that customers would still be able to find titles through the website,
> and by doing so, may come across other titles that they may not have
> previously been aware of. The future offering will be shaped by the feedback
> we receive and we would encourage you to send all feedback to
> rnibsolutions@xxxxxxxxxxx<mailto:rnibsolutions@xxxxxxxxxxx> - this is the
> only guarantee that your feedback will be received.
>
> For anyone experiencing any technical difficulties accessing the new
> website, please contact our Technology Information Service by calling
> +44(0)20 7391 2037 or emailing ict@xxxxxxxxxxx<mailto:ict@xxxxxxxxxxx>
>
> In addition, Nature and New Scientist are still available. Any editions
> produced after 1 April will be available via the new website. If you are
> looking for issues dated prior to 1 April, they can be obtained through the
> NTNM website, as described in the communication issued to all subscribers.
>
> As with any change, we recognise that it may take a little time to get used
> to things, and we will endeavour to support you as much as possible through
> this transition to a new way of accessing your newspapers and magazines.
>
> Regards
> Clive Gardiner
>
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
> [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Jackie Brown
> Sent: 02 April 2014 09:37
> To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
> Subject: [access-uk] Re: the new newspapers site from r n i b
>
> Hi Steve
>
> I haven't used the new service yet, so can't comment either way. I hadn't
> realised there would be more formats available. It will obviously be
> irritating, to say the least, for those who receive their content via
> Email.
> We don't, but I hope the value for money continues to be the case.
>
>
>
> Kind regards,
>
> Jackie Brown
> Twitter: @thebrownsplace
> Skype: Thejackmate
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
> [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
> Steve Nutt
> Sent: 01 April 2014 17:38
> To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
> Subject: [access-uk] Re: the new newspapers site from r n i b
>
> Hi,
>
> Blimey it hasn't even started yet and people are moaning about it. Give
> 'em
> a break.
>
> All the best
>
> Steve
>
> --
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> 77 Exeter Close
> Stevenage
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> SG1 4PW
> Tel: +44(0)1438-742286
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> Email: steve@xxxxxxxxxxxxxx<mailto:steve@xxxxxxxxxxxxxx>
> Web: http://www.comproom.co.uk
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
> [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
> Ari Damoulakis
> Sent: 01 April 2014 11:23
> To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
> Subject: [access-uk] Re: the new newspapers site from r n i b
>
> I totally agree with you Jackie, its the most stupid thing. My first
> worry is of course, not being in the UK, I hope RNIB will still allow
> us international people to subscribe. But I think its crap what
> they've done for a few reasons:
> 1. The new web address doesn't really mean anything, its longer and
> more complicated.
> 2. They aren't going to be sending out on emails anymore, I think
> that's just an excuse not to have kept the email system going. Are we
> now to be expected to go and look ever so often to check if there are
> new publications?
> 3. Once you do actually log in, you have to go through millions of
> links just to get to the file of the paper you want anyway.
> And New Scientist and Nature aren't available anymore apparrently. Its
> like they've gone backwards, not forwards!
>
> On 4/1/14, Jackie Brown
> <thebrownsplace@xxxxxxxxxxxxxx<mailto:thebrownsplace@xxxxxxxxxxxxxx>>
> wrote:
> I don't quite understand why the newspaper service needed changing. We
> have
> used the download service for a long time, and find it perfectly
> accessible.
> Why change what isn't broken? Could someone please explain?
>
>
> Kind regards,
>
> Jackie Brown
> Twitter: @thebrownsplace
> Skype: Thejackmate
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
> [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
> Of
> John Gallagher
> Sent: 31 March 2014 18:25
> To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
> Subject: [access-uk] the new newspapers site from r n i b
>
> Hi all
> I cannot access the new rnib newspapers site on my sense product
> wonder if anyone is having the same problem.
>
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