Ian, I agree with your sentiments completely. I am a subscriber and have enjoyed listening to all my usuals via my Sonata for the past year or so, so I hope that this will remain? I too have had no correspondence in relation to any changes or indeed any customer opinion/suggestion. I have never attempted to acces full text versions of my reading electronically as I get enough from the audio reader service that I've subscribed to but I would love to be able to access these via my smart phone as well as Sonata but I don't think that such accessibility is available? Richard On 4/2/14, Ian Macrae <ian.macrae@xxxxxxxxxxxxxxxxxxxx> wrote: > Well, from my point of view as a customer of the email service, I think that > either this has been handled particularly badly or my news-hound nose and > ears have had a series malfunction. the first I heard of any of this was > two weeks ago when we were all asked by email to offer our services as > testers of the new service. Prior to, and following that, I've had no > direct indication from RNIB that the email system was to be ended > arbitrarily and suddenly. Having offered to take part in the testing, I > discovered that I did not have the required password or user name to get on > to the site. I was given what I understood to be temporary ones for the new > site. but in the event, I've not had the time to go to the site. Was there > a time when Former Heathfield customers were consulted about the > satisfaction with the existing service? Were we ever told, asked or > consulted about proposed changes? Were we offered any information as to > the ongoing validity of existing subscriptions and the way these would work > in the future? I have no memory of any of this happening. Indeed, as > recently as February I recede information (in print as usual) about TNAUK > Christmas cards for next year. This is just another example of how RNIB has > ridden rough-shod over its customers and i think it's time they were brought > to account for it. > > > Ian Macrae > Editor > Disability Now > www.disabilitynow.org.uk<http://www.disabilitynow.org.uk/> > follow us @disabilitynow<https://twitter.com/DisabilityNow> - > Facebook<https://www.facebook.com/pages/Disability-Now/448258551882688> and > sign up to our eNewsletter > here<http://www.disabilitynow.org.uk/newsletter-subscription> > Disability Now, 6-10 Market Road, London, N7 9PW > > > > > > > > > > > On 2 Apr 2014, at 10:50, Long, Alison wrote: > > Hi, > > Please find below a response from Clive Gardiner, Head of Service, > responsible for our digital services. > > Yesterday's launch of the new way to access electronic newspapers and > magazines from RNIB is just the first step on a journey to increase the > access for people to a range of reading material in the future. > > The service from NTNM has become unsustainable due to its reliance on > software packages that are no longer supportable. We needed to create a new > way of offering newspapers and magazines which will be both sustainable and > can be built on and adapted in the future. > > Due to the size of this undertaking, and the time constraints we have had to > work in, we could not offer everything we, or our customers, might have > liked to have had available on day one. One of these options was receiving > content directly via email. Even though this offering was not available, we > felt that customers would still be able to find titles through the website, > and by doing so, may come across other titles that they may not have > previously been aware of. The future offering will be shaped by the feedback > we receive and we would encourage you to send all feedback to > rnibsolutions@xxxxxxxxxxx<mailto:rnibsolutions@xxxxxxxxxxx> - this is the > only guarantee that your feedback will be received. > > For anyone experiencing any technical difficulties accessing the new > website, please contact our Technology Information Service by calling > +44(0)20 7391 2037 or emailing ict@xxxxxxxxxxx<mailto:ict@xxxxxxxxxxx> > > In addition, Nature and New Scientist are still available. Any editions > produced after 1 April will be available via the new website. If you are > looking for issues dated prior to 1 April, they can be obtained through the > NTNM website, as described in the communication issued to all subscribers. > > As with any change, we recognise that it may take a little time to get used > to things, and we will endeavour to support you as much as possible through > this transition to a new way of accessing your newspapers and magazines. > > Regards > Clive Gardiner > > > -----Original Message----- > From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx> > [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Jackie Brown > Sent: 02 April 2014 09:37 > To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx> > Subject: [access-uk] Re: the new newspapers site from r n i b > > Hi Steve > > I haven't used the new service yet, so can't comment either way. I hadn't > realised there would be more formats available. It will obviously be > irritating, to say the least, for those who receive their content via > Email. > We don't, but I hope the value for money continues to be the case. > > > > Kind regards, > > Jackie Brown > Twitter: @thebrownsplace > Skype: Thejackmate > > -----Original Message----- > From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx> > [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of > Steve Nutt > Sent: 01 April 2014 17:38 > To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx> > Subject: [access-uk] Re: the new newspapers site from r n i b > > Hi, > > Blimey it hasn't even started yet and people are moaning about it. Give > 'em > a break. > > All the best > > Steve > > -- > Computer Room Services > 77 Exeter Close > Stevenage > Hertfordshire > SG1 4PW > Tel: +44(0)1438-742286 > Mob: +44(0)7956-334938 > Fax: +44(0)1438-759589 > Email: steve@xxxxxxxxxxxxxx<mailto:steve@xxxxxxxxxxxxxx> > Web: http://www.comproom.co.uk > > -----Original Message----- > From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx> > [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of > Ari Damoulakis > Sent: 01 April 2014 11:23 > To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx> > Subject: [access-uk] Re: the new newspapers site from r n i b > > I totally agree with you Jackie, its the most stupid thing. My first > worry is of course, not being in the UK, I hope RNIB will still allow > us international people to subscribe. But I think its crap what > they've done for a few reasons: > 1. The new web address doesn't really mean anything, its longer and > more complicated. > 2. They aren't going to be sending out on emails anymore, I think > that's just an excuse not to have kept the email system going. Are we > now to be expected to go and look ever so often to check if there are > new publications? > 3. Once you do actually log in, you have to go through millions of > links just to get to the file of the paper you want anyway. > And New Scientist and Nature aren't available anymore apparrently. Its > like they've gone backwards, not forwards! > > On 4/1/14, Jackie Brown > <thebrownsplace@xxxxxxxxxxxxxx<mailto:thebrownsplace@xxxxxxxxxxxxxx>> > wrote: > I don't quite understand why the newspaper service needed changing. We > have > used the download service for a long time, and find it perfectly > accessible. > Why change what isn't broken? Could someone please explain? > > > Kind regards, > > Jackie Brown > Twitter: @thebrownsplace > Skype: Thejackmate > > -----Original Message----- > From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx> > [mailto:access-uk@xxxxxxxxxxxxx] On Behalf > Of > John Gallagher > Sent: 31 March 2014 18:25 > To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx> > Subject: [access-uk] the new newspapers site from r n i b > > Hi all > I cannot access the new rnib newspapers site on my sense product > wonder if anyone is having the same problem. > > ** To leave the list, click on the immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] > ** If this link doesn't work then send a message to: > ** access-uk-request@xxxxxxxxxxxxx<mailto:access-uk-request@xxxxxxxxxxxxx> > ** and in the Subject line type > ** unsubscribe > ** For other list commands such as vacation mode, click on the > ** immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] > ** or send a message, to > ** access-uk-request@xxxxxxxxxxxxx<mailto:access-uk-request@xxxxxxxxxxxxx> > with the Subject:- faq > > ** To leave the list, click on the immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] > ** If this link doesn't work then send a message to: > ** access-uk-request@xxxxxxxxxxxxx<mailto:access-uk-request@xxxxxxxxxxxxx> > ** and in the Subject line type > ** unsubscribe > ** For other list commands such as vacation mode, click on the > ** immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] > ** or send a message, to > ** access-uk-request@xxxxxxxxxxxxx<mailto:access-uk-request@xxxxxxxxxxxxx> > with the Subject:- faq > > > ** To leave the list, click on the immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] > ** If this link doesn't work then send a message to: > ** access-uk-request@xxxxxxxxxxxxx<mailto:access-uk-request@xxxxxxxxxxxxx> > ** and in the Subject line type > ** unsubscribe > ** For other list commands such as vacation mode, click on the > ** immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] > ** or send a message, to > ** access-uk-request@xxxxxxxxxxxxx<mailto:access-uk-request@xxxxxxxxxxxxx> > with the Subject:- faq > > > > ** To leave the list, click on the immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] > ** If this link doesn't work then send a message to: > ** access-uk-request@xxxxxxxxxxxxx<mailto:access-uk-request@xxxxxxxxxxxxx> > ** and in the Subject line type > ** unsubscribe > ** For other list commands such as vacation mode, click on the > ** immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] > ** or send a message, to > ** access-uk-request@xxxxxxxxxxxxx<mailto:access-uk-request@xxxxxxxxxxxxx> > with the Subject:- faq > > ** To leave the list, click on the immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] > ** If this link doesn't work then send a message to: > ** access-uk-request@xxxxxxxxxxxxx<mailto:access-uk-request@xxxxxxxxxxxxx> > ** and in the Subject line type > ** unsubscribe > ** For other list commands such as vacation mode, click on the > ** immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] > ** or send a message, to > ** access-uk-request@xxxxxxxxxxxxx<mailto:access-uk-request@xxxxxxxxxxxxx> > with the Subject:- faq > > > > To report this e-mail as Spam, please forward it to: > spam@xxxxxxxxxxxxxxx<mailto:spam@xxxxxxxxxxxxxxx> > > > -- > > RNIB's new website is faster, quicker and easier to find your way around. > Visit now and tell us what you think: http://rnib.in/OV0y94 > > -- > > > DISCLAIMER: > > NOTICE: The information contained in this email and any attachments is > confidential and may be privileged. If you are not the intended > recipient you should not use, disclose, distribute or copy any of the > content of it or of any attachment; you are requested to notify the > sender immediately of your receipt of the email and then to delete it > and any attachments from your system. > > RNIB endeavours to ensure that emails and any attachments generated by > its staff are free from viruses or other contaminants. However, it > cannot accept any responsibility for any such which are transmitted. > We therefore recommend you scan all attachments. > > Please note that the statements and views expressed in this email and > any attachments are those of the author and do not necessarily represent > those of RNIB. > > RNIB Registered Charity Number: 226227 > > Website: http://www.rnib.org.uk > > > > This message has been scanned for viruses by Websense Hosted Security - > http://www.websense.com/content/HostedEmailSecurity.aspx > > ** To leave the list, click on the immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] > ** If this link doesn't work then send a message to: > ** access-uk-request@xxxxxxxxxxxxx > ** and in the Subject line type > ** unsubscribe > ** For other list commands such as vacation mode, click on the > ** immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] > ** or send a message, to > ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq > > > ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq