[access-uk] Re: Newspapers and magazines - response from RNIB
- From: George Bell <george@xxxxxxxxxxxxxxxxxxx>
- To: "access-uk@xxxxxxxxxxxxx" <access-uk@xxxxxxxxxxxxx>
- Date: Wed, 2 Apr 2014 17:52:58 +0000
Derek and all,
I think Alison has explained the situation extremely well. Thank you Alison.
Can we now give her some breathing space and let the subject drop for a little
while please?
George Bell
(Moderator)
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Long, Alison
Sent: 02 April 2014 16:15
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Newspapers and magazines - response from RNIB
Hi,
Please bear with us, as some of you will be aware, we've had to integrate the
operations previously provided from NTNM at Heathfield into our RNIB operations
on a very quick timetable, much quicker than was originally planned. It hasn't
given us the time we would have liked to consult fully with customers.
I think it's fair to say we've gone a little bit backwards, before we go
forward, for which I can only apologise. Please be assured however
that we have a list of planned developments, which is being added to as a
result of all your feedback, but we hear you! Top of the list is bringing back
email! We're aiming for it to be available as soon as possible, when we have a
firm date, we'll share this as well as wider plans with customers.
In the meantime, please feed in your views and ideas for the service going
forward to RNIBsolutions@xxxxxxxxxxx we really do want to listen and respond.
Regards
Alison
Alison Long
Senior Learning & Braille Manager
RNIB Solutions
Bakewell Road
Orton Southgate
Peterborough
PE2 6XU
Tel: +44 (0)1733 375178
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
john gallagher
Sent: 02 April 2014 13:10
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Newspapers and magazines - response from RNIB
hi richard i can do it with the iphone but hell hell it's fiddley so if i am
away in a chess event or tuning somewhere i used to just get mags via email but
now i no steve says you can connect a braille display to the iphone and read
the mags but what about blind people who are not computer or iphone users maybe
i am wrong but the older people who used to get the email service are going to
loose out with accessability and again the young people use android phones and
tablets but again how ever good one is with a tablet it is horrid trying to go
online and getting a book from this new website.
ian's post is very good in the way he says we have not been consulted.
i did think the rnib were meant to help blind people improve their lives.
again as derek says he relies on the email service and as to the sonata because
the audio is not affected it should still work. but again if the website url
changes for the audio mags it will be a bij job to get it to work on the sonata.
----- Original Message -----
From: Richard King <rking689@xxxxxxxxx>
To: access-uk@xxxxxxxxxxxxx
Date: Wednesday, 2 April 2014 12.19 pm
Subject: [access-uk] Re: Newspapers and magazines--response from RNIB
>
>
> Ian,
> I agree with your sentiments completely. I am a subscriber and have
> enjoyed listening to all my usuals via my Sonata for the past year or
> so, so I hope that this will remain? I too have had no correspondence
> in relation to any changes or indeed any customer opinion/suggestion.
>
> I have never attempted to acces full text versions of my reading
> electronically as I get enough from the audio reader service that I've
> subscribed to but I would love to be able to access these via my smart
> phone as well as Sonata but I don't think that such accessibility is
> available?
> Richard
>
> On 4/2/14, Ian Macrae <ian.macrae@xxxxxxxxxxxxxxxxxxxx> wrote:
> > Well, from my point of view as a customer of the email service, I
think that
> > either this has been handled particularly badly or my news-hound
nose and
> > ears have had a series malfunction. the first I heard of any of
this was
> > two weeks ago when we were all asked by email to offer our services
as
> > testers of the new service. Prior to, and following that, I've had
no
> > direct indication from RNIB that the email system was to be ended
> > arbitrarily and suddenly. Having offered to take part in the
testing, I
> > discovered that I did not have the required password or user name to
get on
> > to the site. I was given what I understood to be temporary ones for
the new
> > site. but in the event, I've not had the time to go to the site.
Was there
> > a time when Former Heathfield customers were consulted about the
> > satisfaction with the existing service? Were we ever told, asked or
> > consulted about proposed changes? Were we offered any information
as to
> > the ongoing validity of existing subscriptions and the way these
would work
> > in the future? I have no memory of any of this happening. Indeed,
as
> > recently as February I recede information (in print as usual) about
TNAUK
> > Christmas cards for next year. This is just another example of how
RNIB has
> > ridden rough-shod over its customers and i think it's time they were
brought
> > to account for it.
> >
> >
> > Ian Macrae
> > Editor
> > Disability Now
> > www.disabilitynow.org.uk<httpcc//wwwdddisabilitynowddorgdduk/0Ing
> > follow us @disabilitynow<https://twitter.com/,d;isability,n;ow> -
> >
,f;acebook<https://www.facebook.com/pages/,d;isability-,n;ow/44825855188
2688> and
> > sign up to our eNewslr
> > here<http://www.disabilitynow.org.uk/newsletter-subscription>
> > Disability Now, 6-10 Market Road, London, N7 9PW
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
> > On 2 Apr 2014, at 10.50, Long, Alison wrote:
> >
> > Hi,
> >
> > Please find below a response from Clive Gardiner, Head of Service,
> > responsible for our digital services.
> >
> > Yesterday's launch of the new way to access electronic newspapers
and
> > magazines from RNIB is just the first step on a journey to increase
the
> > access for people to a range of reading material in the future.
> >
> > The service from NTNM has become unsustainable due to its reliance
on
> > software packages that are no longer supportable. We needed to
create a new
> > way of offering newspapers and magazines which will be both
sustainable and
> > can be built on and adapted in the future.
> >
> > Due to the size of this undertaking, and the time constraints we
have had to
> > work in, we could not offer everything we, or our customers, might
have
> > liked to have had available on day one. One of these options was
receiving
> > content directly via email. Even though this offering was not
available, we
> > felt that customers would still be able to find titles through the
website,
> > and by doing so, may come across other titles that they may not have
> > previously been aware of. The future offering will be shaped by the
feedback
> > we receive and we would encourage you to send all feedback to
> > rnibsolutions@xxxxxxxxxxx<mailto:rnibsolutions@xxxxxxxxxxx>--this is
the
> > only guarantee that your feedback will be received.
> >
> > For anyone experiencing any technical difficulties accessing the new
> > website, please contact our Technology Information Service by
calling
> > 644(0(20 7391 2037 or emailing
ict@xxxxxxxxxxx<mailto:ict@xxxxxxxxxxx>
> >
> > In addition, Nature and New Scientist are still available. Any
editions
> > produced after 1 April will be available via the new website. If you
are
> > looking for issues dated prior to 1 April, they can be obtained
through the
> > NTNM website, as described in the communication issued to all
subscribers.
> >
> > As with any change, we recognise that it may take a little time to
get used
> > to things, and we will endeavour to support you as much as possible
through
> > this transition to a new way of accessing your newspapers and
magazines.
> >
> > Regards
> > Clive Gardiner
> >
> >
> > -----Original Message-----
> > From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
> > [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Jackie Brown
> > Sent: 02 April 2014 09.37
> > To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
> > Subject: [access-uk] Re: the new newspapers site from r n i b
> >
> > Hi Steve
> >
> > I haven't used the new service yet, so can't comment either way. I
hadn't
> > realised there would be more formats available. It will obviously
be
> > irritating, to say the least, for those who receive their content
via
> > Email.
> > We don't, but I hope the value for money continues to be the case.
> >
> >
> >
> > Kind regards,
> >
> > Jackie Brown
> > Twitter: @thebrownsplace
> > Skype: Thejackmate
> >
> > -----Original Message-----
> > From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
> > [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Steve Nutt
> > Sent: 01 April 2014 17.38
> > To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
> > Subject: [access-uk] Re: the new newspapers site from r n i b
> >
> > Hi,
> >
> > Blimey it hasn't even started yet and people are moaning about it.
Give
> > 'em
> > a break.
> >
> > All the best
> >
> > Steve
> >
> > --
> > Computer Room Services
> > 77 Exeter Close
> > Stevenage
> > Hertfordshire
> > SG1 4PW
> > Tel: 644(0(1438-742286
> > Mob: 644(0(7956-334938
> > Fax: 644(0(1438-759589
> > Email: steve@xxxxxxxxxxxxxx<mailto:steve@xxxxxxxxxxxxxx>
> > Web: http://www.comproom.co.uk
> >
> > -----Original Message-----
> > From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
> > [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Ari Damoulakis
> > Sent: 01 April 2014 11.23
> > To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
> > Subject: [access-uk] Re: the new newspapers site from r n i b
> >
> > I totally agree with you Jackie, its the most stupid thing. My first
> > worry is of course, not being in the UK, I hope RNIB will still
allow
> > us international people to subscribe. But I think its crap what
> > they've done for a few reasons:
> > 1. The new web address doesn't really mean anything, its longer and
> > more complicated.
> > 2. They aren't going to be sending out on emails anymore, I think
> > that's just an excuse not to have kept the email system going. Are
we
> > now to be expected to go and look ever so often to check if there
are
> > new publications?
> > 3. Once you do actually log in, you have to go through millions of
> > links just to get to the file of the paper you want anyway.
> > And New Scientist and Nature aren't available anymore apparrently.
Its
> > like they've gone backwards, not forwards!
> >
> > On 4/1/14, Jackie Brown
> >
<thebrownsplace@xxxxxxxxxxxxxx<mailto:thebrownsplace@xxxxxxxxxxxxxx>>
> > wrote:
> > I don't quite understand why the newspaper service needed changing.
We
> > have
> > used the download service for a long time, and find it perfectly
> > accessible.
> > Why change what isn't broken? Could someone please explain?
> >
> >
> > Kind regards,
> >
> > Jackie Brown
> > Twitter: @thebrownsplace
> > Skype: Thejackmate
> >
> > -----Original Message-----
> > From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
> > [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of John Gallagher
> > Sent: 31 March 2014 18.25
> > To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
> > Subject: [access-uk] the new newspapers site from r n i b
> >
> > Hi all
> > I cannot access the new rnib newspapers site on my sense product
> > wonder if anyone is having the same problem.
> >
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> >
> >
> > --
> >
> > RNIB's new website is faster, quicker and easier to find your way
around.
> > Visit now and tell us what you think: http://rnib.in/,ov0;y94
> >
> > --
> >
> >
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