Thank you so very much Alison. I'm happy about the email service, I thought you guys wanted to stop it completely! Ari On 4/2/14, Long, Alison <Alison.Long@xxxxxxxxxxx> wrote: > Hi, > Please bear with us, as some of you will be aware, we've had to > integrate the operations previously provided from NTNM at Heathfield > into our RNIB operations on a very quick timetable, much quicker than > was originally planned. It hasn't given us the time we would have liked > to consult fully with customers. > > I think it's fair to say we've gone a little bit backwards, before we go > forward, for which I can only apologise. Please be assured however > that we have a list of planned developments, which is being added to as > a result of all your feedback, but we hear you! Top of the list is > bringing back email! We're aiming for it to be available as soon as > possible, when we have a firm date, we'll share this as well as wider > plans with customers. > > In the meantime, please feed in your views and ideas for the service > going forward to RNIBsolutions@xxxxxxxxxxx we really do want to listen > and respond. > > Regards > Alison > > Alison Long > Senior Learning & Braille Manager > RNIB Solutions > Bakewell Road > Orton Southgate > Peterborough > PE2 6XU > Tel: +44 (0)1733 375178 > > > > > > > -----Original Message----- > From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf > Of john gallagher > Sent: 02 April 2014 13:10 > To: access-uk@xxxxxxxxxxxxx > Subject: [access-uk] Re: Newspapers and magazines - response from RNIB > > hi richard i can do it with the iphone but hell hell it's fiddley so if > i am away in a chess event or tuning somewhere i used to just get mags > via email but now i no steve says you can connect a braille display to > the iphone and read the mags but what about blind people who are not > computer or iphone users maybe i am wrong but the older people who used > to get the email service are going to loose out with accessability and > again the young people use android phones and tablets but again how ever > good one is with a tablet it is horrid trying to go online and getting a > book from this new website. > > ian's post is very good in the way he says we have not been consulted. > > i did think the rnib were meant to help blind people improve their > lives. > > again as derek says he relies on the email service and as to the sonata > because the audio is not affected it should still work. but again if the > website url changes for the audio mags it will be a bij job to get it to > work on the sonata. > > ----- Original Message ----- > From: Richard King <rking689@xxxxxxxxx> > To: access-uk@xxxxxxxxxxxxx > Date: Wednesday, 2 April 2014 12.19 pm > Subject: [access-uk] Re: Newspapers and magazines--response from RNIB > >> >> >> Ian, >> I agree with your sentiments completely. I am a subscriber and have >> enjoyed listening to all my usuals via my Sonata for the past year or >> so, so I hope that this will remain? I too have had no correspondence >> in relation to any changes or indeed any customer opinion/suggestion. >> >> I have never attempted to acces full text versions of my reading >> electronically as I get enough from the audio reader service that I've >> subscribed to but I would love to be able to access these via my smart >> phone as well as Sonata but I don't think that such accessibility is >> available? >> Richard >> >> On 4/2/14, Ian Macrae <ian.macrae@xxxxxxxxxxxxxxxxxxxx> wrote: >> > Well, from my point of view as a customer of the email service, I > think that >> > either this has been handled particularly badly or my news-hound > nose and >> > ears have had a series malfunction. the first I heard of any of > this was >> > two weeks ago when we were all asked by email to offer our services > as >> > testers of the new service. Prior to, and following that, I've had > no >> > direct indication from RNIB that the email system was to be ended >> > arbitrarily and suddenly. Having offered to take part in the > testing, I >> > discovered that I did not have the required password or user name to > get on >> > to the site. I was given what I understood to be temporary ones for > the new >> > site. but in the event, I've not had the time to go to the site. > Was there >> > a time when Former Heathfield customers were consulted about the >> > satisfaction with the existing service? Were we ever told, asked or >> > consulted about proposed changes? Were we offered any information > as to >> > the ongoing validity of existing subscriptions and the way these > would work >> > in the future? I have no memory of any of this happening. Indeed, > as >> > recently as February I recede information (in print as usual) about > TNAUK >> > Christmas cards for next year. This is just another example of how > RNIB has >> > ridden rough-shod over its customers and i think it's time they were > brought >> > to account for it. >> > >> > >> > Ian Macrae >> > Editor >> > Disability Now >> > www.disabilitynow.org.uk<httpcc//wwwdddisabilitynowddorgdduk/0Ing >> > follow us @disabilitynow<https://twitter.com/,d;isability,n;ow> - >> > > ,f;acebook<https://www.facebook.com/pages/,d;isability-,n;ow/44825855188 > 2688> and >> > sign up to our eNewslr >> > here<http://www.disabilitynow.org.uk/newsletter-subscription> >> > Disability Now, 6-10 Market Road, London, N7 9PW >> > >> > >> > >> > >> > >> > >> > >> > >> > >> > >> > On 2 Apr 2014, at 10.50, Long, Alison wrote: >> > >> > Hi, >> > >> > Please find below a response from Clive Gardiner, Head of Service, >> > responsible for our digital services. >> > >> > Yesterday's launch of the new way to access electronic newspapers > and >> > magazines from RNIB is just the first step on a journey to increase > the >> > access for people to a range of reading material in the future. >> > >> > The service from NTNM has become unsustainable due to its reliance > on >> > software packages that are no longer supportable. We needed to > create a new >> > way of offering newspapers and magazines which will be both > sustainable and >> > can be built on and adapted in the future. >> > >> > Due to the size of this undertaking, and the time constraints we > have had to >> > work in, we could not offer everything we, or our customers, might > have >> > liked to have had available on day one. One of these options was > receiving >> > content directly via email. Even though this offering was not > available, we >> > felt that customers would still be able to find titles through the > website, >> > and by doing so, may come across other titles that they may not have >> > previously been aware of. The future offering will be shaped by the > feedback >> > we receive and we would encourage you to send all feedback to >> > rnibsolutions@xxxxxxxxxxx<mailto:rnibsolutions@xxxxxxxxxxx>--this is > the >> > only guarantee that your feedback will be received. >> > >> > For anyone experiencing any technical difficulties accessing the new >> > website, please contact our Technology Information Service by > calling >> > 644(0(20 7391 2037 or emailing > ict@xxxxxxxxxxx<mailto:ict@xxxxxxxxxxx> >> > >> > In addition, Nature and New Scientist are still available. Any > editions >> > produced after 1 April will be available via the new website. If you > are >> > looking for issues dated prior to 1 April, they can be obtained > through the >> > NTNM website, as described in the communication issued to all > subscribers. >> > >> > As with any change, we recognise that it may take a little time to > get used >> > to things, and we will endeavour to support you as much as possible > through >> > this transition to a new way of accessing your newspapers and > magazines. >> > >> > Regards >> > Clive Gardiner >> > >> > >> > -----Original Message----- >> > From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx> >> > [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Jackie Brown >> > Sent: 02 April 2014 09.37 >> > To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx> >> > Subject: [access-uk] Re: the new newspapers site from r n i b >> > >> > Hi Steve >> > >> > I haven't used the new service yet, so can't comment either way. I > hadn't >> > realised there would be more formats available. It will obviously > be >> > irritating, to say the least, for those who receive their content > via >> > Email. >> > We don't, but I hope the value for money continues to be the case. >> > >> > >> > >> > Kind regards, >> > >> > Jackie Brown >> > Twitter: @thebrownsplace >> > Skype: Thejackmate >> > >> > -----Original Message----- >> > From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx> >> > [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of >> > Steve Nutt >> > Sent: 01 April 2014 17.38 >> > To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx> >> > Subject: [access-uk] Re: the new newspapers site from r n i b >> > >> > Hi, >> > >> > Blimey it hasn't even started yet and people are moaning about it. > Give >> > 'em >> > a break. >> > >> > All the best >> > >> > Steve >> > >> > -- >> > Computer Room Services >> > 77 Exeter Close >> > Stevenage >> > Hertfordshire >> > SG1 4PW >> > Tel: 644(0(1438-742286 >> > Mob: 644(0(7956-334938 >> > Fax: 644(0(1438-759589 >> > Email: steve@xxxxxxxxxxxxxx<mailto:steve@xxxxxxxxxxxxxx> >> > Web: http://www.comproom.co.uk >> > >> > -----Original Message----- >> > From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx> >> > [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of >> > Ari Damoulakis >> > Sent: 01 April 2014 11.23 >> > To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx> >> > Subject: [access-uk] Re: the new newspapers site from r n i b >> > >> > I totally agree with you Jackie, its the most stupid thing. My first >> > worry is of course, not being in the UK, I hope RNIB will still > allow >> > us international people to subscribe. But I think its crap what >> > they've done for a few reasons: >> > 1. The new web address doesn't really mean anything, its longer and >> > more complicated. >> > 2. They aren't going to be sending out on emails anymore, I think >> > that's just an excuse not to have kept the email system going. Are > we >> > now to be expected to go and look ever so often to check if there > are >> > new publications? >> > 3. Once you do actually log in, you have to go through millions of >> > links just to get to the file of the paper you want anyway. >> > And New Scientist and Nature aren't available anymore apparrently. > Its >> > like they've gone backwards, not forwards! >> > >> > On 4/1/14, Jackie Brown >> > > <thebrownsplace@xxxxxxxxxxxxxx<mailto:thebrownsplace@xxxxxxxxxxxxxx>> >> > wrote: >> > I don't quite understand why the newspaper service needed changing. > We >> > have >> > used the download service for a long time, and find it perfectly >> > accessible. >> > Why change what isn't broken? Could someone please explain? >> > >> > >> > Kind regards, >> > >> > Jackie Brown >> > Twitter: @thebrownsplace >> > Skype: Thejackmate >> > >> > -----Original Message----- >> > From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx> >> > [mailto:access-uk@xxxxxxxxxxxxx] On Behalf >> > Of >> > John Gallagher >> > Sent: 31 March 2014 18.25 >> > To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx> >> > Subject: [access-uk] the new newspapers site from r n i b >> > >> > Hi all >> > I cannot access the new rnib newspapers site on my sense product >> > wonder if anyone is having the same problem. >> > >> > ** To leave the list, click on the immediately-following link:- >> > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] >> > ** If this link doesn't work then send a message to: >> > ** > access-uk-request@xxxxxxxxxxxxx<mailto:access-uk-request@xxxxxxxxxxxxx> >> > ** and in the Subject line type >> > ** unsubscribe >> > ** For other list commands such as vacation mode, click on the >> > ** immediately-following link:- >> > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] >> > ** or send a message, to >> > ** > access-uk-request@xxxxxxxxxxxxx<mailto:access-uk-request@xxxxxxxxxxxxx> >> > with the Subject:- faq >> > >> > ** To leave the list, click on the immediately-following link:- >> > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] >> > ** If this link doesn't work then send a message to: >> > ** > access-uk-request@xxxxxxxxxxxxx<mailto:access-uk-request@xxxxxxxxxxxxx> >> > ** and in the Subject line type >> > ** unsubscribe >> > ** For other list commands such as vacation mode, click on the >> > ** immediately-following link:- >> > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] >> > ** or send a message, to >> > ** > access-uk-request@xxxxxxxxxxxxx<mailto:access-uk-request@xxxxxxxxxxxxx> >> > with the Subject:- faq >> > >> > >> > ** To leave the list, click on the immediately-following link:- >> > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] >> > ** If this link doesn't work then send a message to: >> > ** > access-uk-request@xxxxxxxxxxxxx<mailto:access-uk-request@xxxxxxxxxxxxx> >> > ** and in the Subject line type >> > ** unsubscribe >> > ** For other list commands such as vacation mode, click on the >> > ** immediately-following link:- >> > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] >> > ** or send a message, to >> > ** > access-uk-request@xxxxxxxxxxxxx<mailto:access-uk-request@xxxxxxxxxxxxx> >> > with the Subject:- faq >> > >> > >> > >> > ** To leave the list, click on the immediately-following link:- >> > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] >> > ** If this link doesn't work then send a message to: >> > ** > access-uk-request@xxxxxxxxxxxxx<mailto:access-uk-request@xxxxxxxxxxxxx> >> > ** and in the Subject line type >> > ** unsubscribe >> > ** For other list commands such as vacation mode, click on the >> > ** immediately-following link:- >> > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] >> > ** or send a message, to >> > ** > access-uk-request@xxxxxxxxxxxxx<mailto:access-uk-request@xxxxxxxxxxxxx> >> > with the Subject:- faq >> > >> > ** To leave the list, click on the immediately-following link:- >> > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] >> > ** If this link doesn't work then send a message to: >> > ** > access-uk-request@xxxxxxxxxxxxx<mailto:access-uk-request@xxxxxxxxxxxxx> >> > ** and in the Subject line type >> > ** unsubscribe >> > ** For other list commands such as vacation mode, click on the >> > ** immediately-following link:- >> > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] >> > ** or send a message, to >> > ** > access-uk-request@xxxxxxxxxxxxx<mailto:access-uk-request@xxxxxxxxxxxxx> >> > with the Subject:- faq >> > >> > >> > >> > To report this e-mail as Spam, please forward it to: >> > spam@xxxxxxxxxxxxxxx<mailto:spam@xxxxxxxxxxxxxxx> >> > >> > >> > -- >> > >> > RNIB's new website is faster, quicker and easier to find your way > around. >> > Visit now and tell us what you think: http://rnib.in/,ov0;y94 >> > >> > -- >> > >> > >> > DISCLAIMER: >> > >> > NOTICE: The information contained in this email and any attachments > is >> > confidential and may be privileged. If you are not the intended >> > recipient you should not use, disclose, distribute or copy any of > the >> > content of it or of any attachment; you are requested to notify the >> > sender immediately of your receipt of the email and then to delete > it >> > and any attachments from your system. >> > >> > RNIB endeavours to ensure that emails and any attachments generated > by >> > its staff are free from viruses or other contaminants. However, it >> > cannot accept any responsibility for any such which are > transmitted. >> > We therefore recommend you scan all attachments. >> > >> > Please note that the statements and views expressed in this email > and >> > any attachments are those of the author and do not necessarily > represent >> > those of RNIB. >> > >> > RNIB Registered Charity Number: 226227 >> > >> > Website: http://www.rnib.org.uk >> > >> > >> > >> > This message has been scanned for viruses by Websense Hosted > Security - >> > http://www.websense.com/content/,h;osted,e;mail,s;ecurity.aspx >> > >> > ** To leave the list, click on the immediately-following link:- >> > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] >> > ** If this link doesn't work then send a message to: >> > ** access-uk-request@xxxxxxxxxxxxx >> > ** and in the Subject line type >> > ** unsubscribe >> > ** For other list commands such as vacation mode, click on the >> > ** immediately-following link:- >> > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] >> > ** or send a message, to >> > ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq >> > >> > >> > >> ** To leave the list, click on the immediately-following link:- >> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] >> ** If this link doesn't work then send a message to: >> ** access-uk-request@xxxxxxxxxxxxx >> ** and in the Subject line type >> ** unsubscribe >> ** For other list commands such as vacation mode, click on the >> ** immediately-following link:- >> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] >> ** or send a message, to >> ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq >> > ** To leave the list, click on the immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] > ** If this link doesn't work then send a message to: > ** access-uk-request@xxxxxxxxxxxxx > ** and in the Subject line type > ** unsubscribe > ** For other list commands such as vacation mode, click on the > ** immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] > ** or send a message, to > ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq > > ** To leave the list, click on the immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] > ** If this link doesn't work then send a message to: > ** access-uk-request@xxxxxxxxxxxxx > ** and in the Subject line type > ** unsubscribe > ** For other list commands such as vacation mode, click on the > ** immediately-following link:- > ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] > ** or send a message, to > ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq > > ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq