[access-uk] Re: Newspapers and magazines - response from RNIB
- From: Ari Damoulakis <aridamoulakis@xxxxxxxxx>
- To: access-uk@xxxxxxxxxxxxx
- Date: Tue, 8 Apr 2014 09:26:27 +0200
The other thing I hope they change is the magazines, for some reason
you can only read them online in html, which isn't nice if you would
have liked to transfer them to a portable player. Maybe I'm still a
million miles behind the time, but I still prefer portable players to
iphones etc.
On 4/8/14, Mike Cassidy <mike.cassidy137@xxxxxxxxx> wrote:
> Hello alison,
>
> I had no problem logging on to the new website with my TNAUK username and
> pw. Issues I hav I have communicated through the suggested channel.
>
> Thanks and regards,
>
> Mike
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
> Long, Alison
> Sent: 02 April 2014 16:15
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: Newspapers and magazines - response from RNIB
>
> Hi,
> Please bear with us, as some of you will be aware, we've had to integrate
> the operations previously provided from NTNM at Heathfield into our RNIB
> operations on a very quick timetable, much quicker than was originally
> planned. It hasn't given us the time we would have liked to consult fully
> with customers.
>
> I think it's fair to say we've gone a little bit backwards, before we go
> forward, for which I can only apologise. Please be assured however
> that we have a list of planned developments, which is being added to as a
> result of all your feedback, but we hear you! Top of the list is bringing
> back email! We're aiming for it to be available as soon as possible, when
> we have a firm date, we'll share this as well as wider plans with
> customers.
>
> In the meantime, please feed in your views and ideas for the service going
> forward to RNIBsolutions@xxxxxxxxxxx we really do want to listen and
> respond.
>
> Regards
> Alison
>
> Alison Long
> Senior Learning & Braille Manager
> RNIB Solutions
> Bakewell Road
> Orton Southgate
> Peterborough
> PE2 6XU
> Tel: +44 (0)1733 375178
>
>
>
>
>
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
> john gallagher
> Sent: 02 April 2014 13:10
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: Newspapers and magazines - response from RNIB
>
> hi richard i can do it with the iphone but hell hell it's fiddley so if i
> am
> away in a chess event or tuning somewhere i used to just get mags via email
> but now i no steve says you can connect a braille display to the iphone and
> read the mags but what about blind people who are not computer or iphone
> users maybe i am wrong but the older people who used to get the email
> service are going to loose out with accessability and again the young
> people
> use android phones and tablets but again how ever good one is with a tablet
> it is horrid trying to go online and getting a book from this new website.
>
> ian's post is very good in the way he says we have not been consulted.
>
> i did think the rnib were meant to help blind people improve their lives.
>
> again as derek says he relies on the email service and as to the sonata
> because the audio is not affected it should still work. but again if the
> website url changes for the audio mags it will be a bij job to get it to
> work on the sonata.
>
> ----- Original Message -----
> From: Richard King <rking689@xxxxxxxxx>
> To: access-uk@xxxxxxxxxxxxx
> Date: Wednesday, 2 April 2014 12.19 pm
> Subject: [access-uk] Re: Newspapers and magazines--response from RNIB
>
>>
>>
>> Ian,
>> I agree with your sentiments completely. I am a subscriber and have
>> enjoyed listening to all my usuals via my Sonata for the past year or
>> so, so I hope that this will remain? I too have had no correspondence
>> in relation to any changes or indeed any customer opinion/suggestion.
>>
>> I have never attempted to acces full text versions of my reading
>> electronically as I get enough from the audio reader service that I've
>> subscribed to but I would love to be able to access these via my smart
>> phone as well as Sonata but I don't think that such accessibility is
>> available?
>> Richard
>>
>> On 4/2/14, Ian Macrae <ian.macrae@xxxxxxxxxxxxxxxxxxxx> wrote:
>> > Well, from my point of view as a customer of the email service, I
> think that
>> > either this has been handled particularly badly or my news-hound
> nose and
>> > ears have had a series malfunction. the first I heard of any of
> this was
>> > two weeks ago when we were all asked by email to offer our services
> as
>> > testers of the new service. Prior to, and following that, I've had
> no
>> > direct indication from RNIB that the email system was to be ended
>> > arbitrarily and suddenly. Having offered to take part in the
> testing, I
>> > discovered that I did not have the required password or user name to
> get on
>> > to the site. I was given what I understood to be temporary ones for
> the new
>> > site. but in the event, I've not had the time to go to the site.
> Was there
>> > a time when Former Heathfield customers were consulted about the
>> > satisfaction with the existing service? Were we ever told, asked or
>> > consulted about proposed changes? Were we offered any information
> as to
>> > the ongoing validity of existing subscriptions and the way these
> would work
>> > in the future? I have no memory of any of this happening. Indeed,
> as
>> > recently as February I recede information (in print as usual) about
> TNAUK
>> > Christmas cards for next year. This is just another example of how
> RNIB has
>> > ridden rough-shod over its customers and i think it's time they were
> brought
>> > to account for it.
>> >
>> >
>> > Ian Macrae
>> > Editor
>> > Disability Now
>> > www.disabilitynow.org.uk<httpcc//wwwdddisabilitynowddorgdduk/0Ing
>> > follow us @disabilitynow<https://twitter.com/,d;isability,n;ow> -
>> >
> ,f;acebook<https://www.facebook.com/pages/,d;isability-,n;ow/44825855188
> 2688> and
>> > sign up to our eNewslr
>> > here<http://www.disabilitynow.org.uk/newsletter-subscription>
>> > Disability Now, 6-10 Market Road, London, N7 9PW
>> >
>> >
>> >
>> >
>> >
>> >
>> >
>> >
>> >
>> >
>> > On 2 Apr 2014, at 10.50, Long, Alison wrote:
>> >
>> > Hi,
>> >
>> > Please find below a response from Clive Gardiner, Head of Service,
>> > responsible for our digital services.
>> >
>> > Yesterday's launch of the new way to access electronic newspapers
> and
>> > magazines from RNIB is just the first step on a journey to increase
> the
>> > access for people to a range of reading material in the future.
>> >
>> > The service from NTNM has become unsustainable due to its reliance
> on
>> > software packages that are no longer supportable. We needed to
> create a new
>> > way of offering newspapers and magazines which will be both
> sustainable and
>> > can be built on and adapted in the future.
>> >
>> > Due to the size of this undertaking, and the time constraints we
> have had to
>> > work in, we could not offer everything we, or our customers, might
> have
>> > liked to have had available on day one. One of these options was
> receiving
>> > content directly via email. Even though this offering was not
> available, we
>> > felt that customers would still be able to find titles through the
> website,
>> > and by doing so, may come across other titles that they may not have
>> > previously been aware of. The future offering will be shaped by the
> feedback
>> > we receive and we would encourage you to send all feedback to
>> > rnibsolutions@xxxxxxxxxxx<mailto:rnibsolutions@xxxxxxxxxxx>--this is
> the
>> > only guarantee that your feedback will be received.
>> >
>> > For anyone experiencing any technical difficulties accessing the new
>> > website, please contact our Technology Information Service by
> calling
>> > 644(0(20 7391 2037 or emailing
> ict@xxxxxxxxxxx<mailto:ict@xxxxxxxxxxx>
>> >
>> > In addition, Nature and New Scientist are still available. Any
> editions
>> > produced after 1 April will be available via the new website. If you
> are
>> > looking for issues dated prior to 1 April, they can be obtained
> through the
>> > NTNM website, as described in the communication issued to all
> subscribers.
>> >
>> > As with any change, we recognise that it may take a little time to
> get used
>> > to things, and we will endeavour to support you as much as possible
> through
>> > this transition to a new way of accessing your newspapers and
> magazines.
>> >
>> > Regards
>> > Clive Gardiner
>> >
>> >
>> > -----Original Message-----
>> > From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
>> > [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Jackie Brown
>> > Sent: 02 April 2014 09.37
>> > To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
>> > Subject: [access-uk] Re: the new newspapers site from r n i b
>> >
>> > Hi Steve
>> >
>> > I haven't used the new service yet, so can't comment either way. I
> hadn't
>> > realised there would be more formats available. It will obviously
> be
>> > irritating, to say the least, for those who receive their content
> via
>> > Email.
>> > We don't, but I hope the value for money continues to be the case.
>> >
>> >
>> >
>> > Kind regards,
>> >
>> > Jackie Brown
>> > Twitter: @thebrownsplace
>> > Skype: Thejackmate
>> >
>> > -----Original Message-----
>> > From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
>> > [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Steve Nutt
>> > Sent: 01 April 2014 17.38
>> > To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
>> > Subject: [access-uk] Re: the new newspapers site from r n i b
>> >
>> > Hi,
>> >
>> > Blimey it hasn't even started yet and people are moaning about it.
> Give
>> > 'em
>> > a break.
>> >
>> > All the best
>> >
>> > Steve
>> >
>> > --
>> > Computer Room Services
>> > 77 Exeter Close
>> > Stevenage
>> > Hertfordshire
>> > SG1 4PW
>> > Tel: 644(0(1438-742286
>> > Mob: 644(0(7956-334938
>> > Fax: 644(0(1438-759589
>> > Email: steve@xxxxxxxxxxxxxx<mailto:steve@xxxxxxxxxxxxxx>
>> > Web: http://www.comproom.co.uk
>> >
>> > -----Original Message-----
>> > From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
>> > [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Ari Damoulakis
>> > Sent: 01 April 2014 11.23
>> > To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
>> > Subject: [access-uk] Re: the new newspapers site from r n i b
>> >
>> > I totally agree with you Jackie, its the most stupid thing. My first
>> > worry is of course, not being in the UK, I hope RNIB will still
> allow
>> > us international people to subscribe. But I think its crap what
>> > they've done for a few reasons:
>> > 1. The new web address doesn't really mean anything, its longer and
>> > more complicated.
>> > 2. They aren't going to be sending out on emails anymore, I think
>> > that's just an excuse not to have kept the email system going. Are
> we
>> > now to be expected to go and look ever so often to check if there
> are
>> > new publications?
>> > 3. Once you do actually log in, you have to go through millions of
>> > links just to get to the file of the paper you want anyway.
>> > And New Scientist and Nature aren't available anymore apparrently.
> Its
>> > like they've gone backwards, not forwards!
>> >
>> > On 4/1/14, Jackie Brown
>> >
> <thebrownsplace@xxxxxxxxxxxxxx<mailto:thebrownsplace@xxxxxxxxxxxxxx>>
>> > wrote:
>> > I don't quite understand why the newspaper service needed changing.
> We
>> > have
>> > used the download service for a long time, and find it perfectly
>> > accessible.
>> > Why change what isn't broken? Could someone please explain?
>> >
>> >
>> > Kind regards,
>> >
>> > Jackie Brown
>> > Twitter: @thebrownsplace
>> > Skype: Thejackmate
>> >
>> > -----Original Message-----
>> > From: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
>> > [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of John Gallagher
>> > Sent: 31 March 2014 18.25
>> > To: access-uk@xxxxxxxxxxxxx<mailto:access-uk@xxxxxxxxxxxxx>
>> > Subject: [access-uk] the new newspapers site from r n i b
>> >
>> > Hi all
>> > I cannot access the new rnib newspapers site on my sense product
>> > wonder if anyone is having the same problem.
>> >
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>> > To report this e-mail as Spam, please forward it to:
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>> >
>> >
>> > --
>> >
>> > RNIB's new website is faster, quicker and easier to find your way
> around.
>> > Visit now and tell us what you think: http://rnib.in/,ov0;y94
>> >
>> > --
>> >
>> >
>> > DISCLAIMER:
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