Yeah thanks Ray that's definitely an idea. My experience has never been good with In Touch on the very few occasions I have contacted them for myself, or on behalf of someone else. Actually I find it pretty patronising too if I'm honest, but it is an outlet for us, or rather is meant to be (smile). Thanks. Jackie ----- Original Message ----- From: Ray's Home To: access-uk@xxxxxxxxxxxxx Sent: Monday, January 07, 2008 11:45 AM Subject: [access-uk] Re: In Touch Action Line Says a lot for the 'In Touch' help line, doesn't it? Of course this is the general number for the Radio $4 help line so I'm not surprised really your getting nowhere fast. Maybe says a lot for the service those who aren't on-line can expect. Except that even contacting In Touch via email is a pretty futile persuit in my experience. You seem to have been lucky in getting something other than an automated reply, which is all I've ever had! Wonder, as an after thought, whether you'd do any better with You and Yours? Now, I did get a reply once or twice to messages I've sent to that programme. What's more, if Y and Y are interested in any sort of way, at least it reaches a wider audience. Cheers, From Ray I can be contacted off-list at: mailto:ray-48@xxxxxxxx -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx]On Behalf Of Jackie Cairns Sent: 7 January 2008 11:34AM To: Access UK Mailing List Subject: [access-uk] In Touch Action Line Has anyone ever tried to contact the In Touch Action Line on 0800 044044? I've been trying to get hold of them since Friday morning, and it's just constantly engaged. I don't reckon it's that great a programme to warrant a constant engaged signal, so I wonder if anyone else has tried and failed to get through. What I want to do is pass on some positive feedback about my stay with NHS Grampian. I feel it is very important to do this because of all the bad publicity the NHS gets, and also in our community. This means a lot to me as I wouldn't be here if it weren't for the input I received. I tried Emailing In Touch, and they sent me a reply with a link to reply to. When I entered on it, I got a gateway error message, so couldn't do anything about it, hence the phone line. Not getting anywhere fast with In Touch. Jackie