[access-uk] Re: 1471 free ring back
- From: "Ankers, Dave (UK)" <Dave.Ankers@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Mon, 3 Dec 2007 12:10:29 -0000
All,
Remember what I said about training!!! just dial 195, give your pin and
name, then ask for registration, don't tell them why! then ask them to
check whether or not you are registered for the free 1471 ringback
service. Remember only customers new to the service are automatically
registered for both the 195 and 1471 services. If you have been using
the 195 service for a while like myself, then you are most probably,
like I was not registered for the 1471 ringback service. If you aren't,
you will be able to tell from your phone bill if you have used the
service and been charged.
Dave
Well I just did it from 195 and they did that. When they ask for your
PIN and name, just say: "Excuse me but please could you put me through
to Registrations because I want to discuss the 1471 ring back option on
my Directory Enquiries service". Roughly that's what I said, but I
reckon it really depends who's at the other end of the phone. From what
people are saying, they don't all get it do they?
And according to them, we are all receiving the service automatically.
Wouldn't be too sure about that mind you (smile).
Jackie
----- Original Message -----
From: "Carol Pearson" <carol.pearson@xxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Friday, November 30, 2007 4:07 PM
Subject: [access-uk] Re: 1471 free ring back
> So any ideas which "Registrations" they need to put me through to?
>
> --
> Carol
> carol.pearson@xxxxxxxxxxxx
>
>
> ----- Original Message -----
> From: "Jackie Cairns" <cairnsplace@xxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Friday, November 30, 2007 3:55 PM
> Subject: [access-uk] Re: 1471 free ring back
>
>
>> Yep, I've got the gift of the gab ok (smile). But seriously Carol, I
>> didn't have any problem. When I got through, the lady just put me
>> through. It must depend on who you get. The frustration is keep
having
>> to ring 195 to ask in the first place. If I'd got hassle I'd have
left
>> it. Had enough of that for one day thanks (grin).
>>
>> Jackie
>> ----- Original Message -----
>> From: "Carol Pearson" <carol.pearson@xxxxxxxxxxxx>
>> To: <access-uk@xxxxxxxxxxxxx>
>> Sent: Friday, November 30, 2007 3:42 PM
>> Subject: [access-uk] Re: 1471 free ring back
>>
>>
>>> Jackie,
>>>
>>> You must have the gift ...
>>>
>>> I just called (without the cuppa first) and asked for Registrations.
>>> The lady didn't have a clue where she could put me through and
offered
>>> Customer Services. Now I didn't know what to do if she didn't
>>> understand ... so I'm back to you all to say "What now?"
>>>
>>> --
>>> Carol
>>> carol.pearson@xxxxxxxxxxxx
>>>
>>>
>>> ----- Original Message -----
>>> From: "Jackie Cairns" <cairnsplace@xxxxxxx>
>>> To: <access-uk@xxxxxxxxxxxxx>
>>> Sent: Friday, November 30, 2007 1:12 PM
>>> Subject: [access-uk] Re: 1471 free ring back
>>>
>>>
>>>> Jim, I just tried it purely to see how I'd get on. Since I'd just
had
>>>> my soup and a cuppa, I thought I could cope with a wait if
necessary
>>>> (grin). I rang 195 and asked to be put through to Registrations
when
>>>> the lady asked for my PIN and name. She said: "Oh yes Mrs Cairns
what
>>>> is it in connection with"? I told her it related to the 1471
service,
>>>> and she put me through. Next, I spoke to this very polite old
>>>> gentleman. I was as sweet as only Jackie knows how to be, and
asked if
>>>> he could confirm that I was receiving the free service if I press
three
>>>> to ring back a number left on 1471. He said: "Madam, if you would
care
>>>> to wait a while, I will check this for you. But all customers are
>>>> automatically registered with this feature when they join". Well,
I'm
>>>> no madam I can tell you, but I said I'd wait. He eventually asked
me
>>>> to confirm my phone number on the account, and then said I was
>>>> registered. I explained that I wanted to clarify whether this is
>>>> automatic for new customers, or for those who have used the service
for
>>>> a long time like myself. He said: "Madam, it's for everyone. But
you
>>>> do realise don't you that you only get the free bit when pressing
>>>> three, not the call itself". I said I realised this, and thanked
him
>>>> in my nicest voice for his help. (smile).
>>>>
>>>> So there you go. It's supposed to be for everyone who's
registered.
>>>> But thanks to the person who raised it here as I didn't know that
>>>> before.
>>>>
>>>> Jackie
>>>> ----- Original Message -----
>>>> From: "jim" <j_doherty2@xxxxxxx>
>>>> To: <access-uk@xxxxxxxxxxxxx>
>>>> Sent: Friday, November 30, 2007 12:45 PM
>>>> Subject: [access-uk] Re: 1471 free ring back
>>>>
>>>>
>>>>> Dave, I asked her to put me threw to registrations, she hadn't a
clue
>>>>> what I was on about, even though I tried to tell her why I wanted
>>>>> registrations.
>>>>>
>>>>> Total waste of my time.
>>>>> Jim.
>>>>>
>>>>> ----- Original Message -----
>>>>> From: "Ankers, Dave (UK)" <Dave.Ankers@xxxxxxxxxxxxxx>
>>>>> To: <access-uk@xxxxxxxxxxxxx>
>>>>> Sent: Friday, November 30, 2007 12:05 PM
>>>>> Subject: [access-uk] Re: 1471 free ring back
>>>>>
>>>>>
>>>>>> Jim,
>>>>>>
>>>>>> As I said in my original email, when phoning 195, insist on being
put
>>>>>> through to registration and do not accept any rubbish from the
>>>>>> advisor.
>>>>>> I informed the lady in registration that the advisors need more
>>>>>> training and when you speak to registration, I advise you do the
same
>>>>>> and maybe they might give them some.
>>>>>>
>>>>>> Dave
>>>>>>
>>>>>> HI Jackie and Dave,
>>>>>>
>>>>>> I also am in the same boat and I phoned 195 to register, the
operator
>>>>>> didn't have a clue what I was on about and told me to contact
>>>>>> customer
>>>>>> services, so I did and spoke to a foreign person who also didn't
have
>>>>>> a
>>>>>> clue what I was on about, so I gave it up as a bad experience.
It's
>>>>>> not
>>>>>> worth the hassle.
>>>>>>
>>>>>> Good luck to all those who manage to register.
>>>>>> Jim.
>>>>>>
>>>>>>
>>>>>>> Thanks Dave. I'm in the same boat as yourself on this one, so
will
>>>>>> do.
>>>>>>>
>>>>>>> Jackie
>>>>>>> ----- Original Message -----
>>>>>>> From: "Ankers, Dave (UK)" <Dave.Ankers@xxxxxxxxxxxxxx>
>>>>>>> To: <access-uk@xxxxxxxxxxxxx>
>>>>>>> Sent: Thursday, November 29, 2007 2:42 PM
>>>>>>> Subject: [access-uk] 1471 free ring back
>>>>>>>
>>>>>>>
>>>>>>>>
>>>>>>>> Hi All,
>>>>>>>>
>>>>>>>> I have been watching the thread and remembered that I was being
>>>>>> charged
>>>>>>>> for this service. So I rang 195 and enquired about it. The
first
>>>>>>>> advisor told me to contact BT to register, so I did and
eventually
>>>>>> got
>>>>>>>> through to the age and disability department, number 0800 9195
91,
>>>>>> and
>>>>>>>> was told that it is with the 195 service that one needs to be
>>>>>>>> registered. So back to them and the second advisor agreed and
put
>>>>>>>> me
>>>>>>>> through to registration. Apparently those newly registered are
>>>>>>>> automatically registered on the 1471 ring back service, and
those
>>>>>> like
>>>>>>>> myself have to ask to be registered. Why they don't just
register
>>>>>>>> everyone is beyond me. So if you phone 195, ask for
registration
>>>>>>>> and
>>>>>> do
>>>>>>>> not accept being told to contact BT.
>>>>>>>>
>>>>>>>> Dave
>>>>>>>>
>>>>>>>>
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