[access-uk] Re: 1471 free ring back
- From: "Ankers, Dave (UK)" <Dave.Ankers@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Mon, 3 Dec 2007 14:46:42 -0000
Hi Carol,
It really is annoying how it depends on the luck of the draw as to
whether you get someone who knows what they are doing or not. I blame
it on lack of training. No one to take your call!!! its either a part
time service, they were having a brew or lol maybe undergoing training!
Good luck.
Dave
Well, Dave, I took the plunge again.
This time I asked to be put to Registration and they still had no clue,
so I said "Well, the free 195 service, if I want to register ..." and
somehow they got there. Now the next hurdle! There was nobody to take
my call, just a machine, so I've left details. Wonder if they'll come
back!!!
<Grins>
--
Carol
carol.pearson@xxxxxxxxxxxx
----- Original Message -----
From: "Ankers, Dave (UK)" <Dave.Ankers@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, December 03, 2007 12:10 PM
Subject: [access-uk] Re: 1471 free ring back
> All,
>
> Remember what I said about training!!! just dial 195, give your pin
and
> name, then ask for registration, don't tell them why! then ask them to
> check whether or not you are registered for the free 1471 ringback
> service. Remember only customers new to the service are automatically
> registered for both the 195 and 1471 services. If you have been using
> the 195 service for a while like myself, then you are most probably,
> like I was not registered for the 1471 ringback service. If you
aren't,
> you will be able to tell from your phone bill if you have used the
> service and been charged.
>
> Dave
>
> Well I just did it from 195 and they did that. When they ask for your
> PIN and name, just say: "Excuse me but please could you put me through
> to Registrations because I want to discuss the 1471 ring back option
on
> my Directory Enquiries service". Roughly that's what I said, but I
> reckon it really depends who's at the other end of the phone. From
what
> people are saying, they don't all get it do they?
>
> And according to them, we are all receiving the service automatically.
> Wouldn't be too sure about that mind you (smile).
>
> Jackie
> ----- Original Message -----
> From: "Carol Pearson" <carol.pearson@xxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Friday, November 30, 2007 4:07 PM
> Subject: [access-uk] Re: 1471 free ring back
>
>
>> So any ideas which "Registrations" they need to put me through to?
>>
>> --
>> Carol
>> carol.pearson@xxxxxxxxxxxx
>>
>>
>> ----- Original Message -----
>> From: "Jackie Cairns" <cairnsplace@xxxxxxx>
>> To: <access-uk@xxxxxxxxxxxxx>
>> Sent: Friday, November 30, 2007 3:55 PM
>> Subject: [access-uk] Re: 1471 free ring back
>>
>>
>>> Yep, I've got the gift of the gab ok (smile). But seriously Carol,
I
>
>>> didn't have any problem. When I got through, the lady just put me
>>> through. It must depend on who you get. The frustration is keep
> having
>>> to ring 195 to ask in the first place. If I'd got hassle I'd have
> left
>>> it. Had enough of that for one day thanks (grin).
>>>
>>> Jackie
>>> ----- Original Message -----
>>> From: "Carol Pearson" <carol.pearson@xxxxxxxxxxxx>
>>> To: <access-uk@xxxxxxxxxxxxx>
>>> Sent: Friday, November 30, 2007 3:42 PM
>>> Subject: [access-uk] Re: 1471 free ring back
>>>
>>>
>>>> Jackie,
>>>>
>>>> You must have the gift ...
>>>>
>>>> I just called (without the cuppa first) and asked for
Registrations.
>
>>>> The lady didn't have a clue where she could put me through and
> offered
>>>> Customer Services. Now I didn't know what to do if she didn't
>>>> understand ... so I'm back to you all to say "What now?"
>>>>
>>>> --
>>>> Carol
>>>> carol.pearson@xxxxxxxxxxxx
>>>>
>>>>
>>>> ----- Original Message -----
>>>> From: "Jackie Cairns" <cairnsplace@xxxxxxx>
>>>> To: <access-uk@xxxxxxxxxxxxx>
>>>> Sent: Friday, November 30, 2007 1:12 PM
>>>> Subject: [access-uk] Re: 1471 free ring back
>>>>
>>>>
>>>>> Jim, I just tried it purely to see how I'd get on. Since I'd just
> had
>>>>> my soup and a cuppa, I thought I could cope with a wait if
> necessary
>>>>> (grin). I rang 195 and asked to be put through to Registrations
> when
>>>>> the lady asked for my PIN and name. She said: "Oh yes Mrs Cairns
> what
>>>>> is it in connection with"? I told her it related to the 1471
> service,
>>>>> and she put me through. Next, I spoke to this very polite old
>>>>> gentleman. I was as sweet as only Jackie knows how to be, and
> asked if
>>>>> he could confirm that I was receiving the free service if I press
> three
>>>>> to ring back a number left on 1471. He said: "Madam, if you would
> care
>>>>> to wait a while, I will check this for you. But all customers are
>>>>> automatically registered with this feature when they join". Well,
> I'm
>>>>> no madam I can tell you, but I said I'd wait. He eventually asked
> me
>>>>> to confirm my phone number on the account, and then said I was
>>>>> registered. I explained that I wanted to clarify whether this is
>>>>> automatic for new customers, or for those who have used the
service
> for
>>>>> a long time like myself. He said: "Madam, it's for everyone. But
> you
>>>>> do realise don't you that you only get the free bit when pressing
>>>>> three, not the call itself". I said I realised this, and thanked
> him
>>>>> in my nicest voice for his help. (smile).
>>>>>
>>>>> So there you go. It's supposed to be for everyone who's
> registered.
>>>>> But thanks to the person who raised it here as I didn't know that
>>>>> before.
>>>>>
>>>>> Jackie
>>>>> ----- Original Message -----
>>>>> From: "jim" <j_doherty2@xxxxxxx>
>>>>> To: <access-uk@xxxxxxxxxxxxx>
>>>>> Sent: Friday, November 30, 2007 12:45 PM
>>>>> Subject: [access-uk] Re: 1471 free ring back
>>>>>
>>>>>
>>>>>> Dave, I asked her to put me threw to registrations, she hadn't a
> clue
>>>>>> what I was on about, even though I tried to tell her why I wanted
>>>>>> registrations.
>>>>>>
>>>>>> Total waste of my time.
>>>>>> Jim.
>>>>>>
>>>>>> ----- Original Message -----
>>>>>> From: "Ankers, Dave (UK)" <Dave.Ankers@xxxxxxxxxxxxxx>
>>>>>> To: <access-uk@xxxxxxxxxxxxx>
>>>>>> Sent: Friday, November 30, 2007 12:05 PM
>>>>>> Subject: [access-uk] Re: 1471 free ring back
>>>>>>
>>>>>>
>>>>>>> Jim,
>>>>>>>
>>>>>>> As I said in my original email, when phoning 195, insist on
being
> put
>>>>>>> through to registration and do not accept any rubbish from the
>>>>>>> advisor.
>>>>>>> I informed the lady in registration that the advisors need more
>>>>>>> training and when you speak to registration, I advise you do the
> same
>>>>>>> and maybe they might give them some.
>>>>>>>
>>>>>>> Dave
>>>>>>>
>>>>>>> HI Jackie and Dave,
>>>>>>>
>>>>>>> I also am in the same boat and I phoned 195 to register, the
> operator
>>>>>>> didn't have a clue what I was on about and told me to contact
>>>>>>> customer
>>>>>>> services, so I did and spoke to a foreign person who also didn't
> have
>>>>>>> a
>>>>>>> clue what I was on about, so I gave it up as a bad experience.
> It's
>>>>>>> not
>>>>>>> worth the hassle.
>>>>>>>
>>>>>>> Good luck to all those who manage to register.
>>>>>>> Jim.
>>>>>>>
>>>>>>>
>>>>>>>> Thanks Dave. I'm in the same boat as yourself on this one, so
> will
>>>>>>> do.
>>>>>>>>
>>>>>>>> Jackie
>>>>>>>> ----- Original Message -----
>>>>>>>> From: "Ankers, Dave (UK)" <Dave.Ankers@xxxxxxxxxxxxxx>
>>>>>>>> To: <access-uk@xxxxxxxxxxxxx>
>>>>>>>> Sent: Thursday, November 29, 2007 2:42 PM
>>>>>>>> Subject: [access-uk] 1471 free ring back
>>>>>>>>
>>>>>>>>
>>>>>>>>>
>>>>>>>>> Hi All,
>>>>>>>>>
>>>>>>>>> I have been watching the thread and remembered that I was
being
>>>>>>> charged
>>>>>>>>> for this service. So I rang 195 and enquired about it. The
> first
>>>>>>>>> advisor told me to contact BT to register, so I did and
> eventually
>>>>>>> got
>>>>>>>>> through to the age and disability department, number 0800 9195
> 91,
>>>>>>> and
>>>>>>>>> was told that it is with the 195 service that one needs to be
>>>>>>>>> registered. So back to them and the second advisor agreed and
> put
>>>>>>>>> me
>>>>>>>>> through to registration. Apparently those newly registered
are
>>>>>>>>> automatically registered on the 1471 ring back service, and
> those
>>>>>>> like
>>>>>>>>> myself have to ask to be registered. Why they don't just
> register
>>>>>>>>> everyone is beyond me. So if you phone 195, ask for
> registration
>>>>>>>>> and
>>>>>>> do
>>>>>>>>> not accept being told to contact BT.
>>>>>>>>>
>>>>>>>>> Dave
>>>>>>>>>
>>>>>>>>>
> ********************************************************************
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>>>>>>>>> distribute its contents to any other person.
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