Jason, Which client are they using: PN, Agent, Web, Java, ... ________________________________ From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Jason Patten Sent: Thursday, December 20, 2007 4:09 PM To: thin@xxxxxxxxxxxxx Subject: [THIN] Re: ica fails to launch The browser issues should not stop the client from launching when they save the ICA file to their desktop and then Double-click it from there. I have had them try this step and the same thing occurs, it does not even attempt to connect. On Dec 20, 2007 10:47 AM, Jason Patten <jasoncitrix@xxxxxxxxx> wrote: also Do not save encrypted pages is unchecked On Dec 20, 2007 10:46 AM, Jason Patten <jasoncitrix@xxxxxxxxx > wrote: we did clear temp internet files, On Dec 20, 2007 10:39 AM, Bob Coffman - Info From Data Corp. < bcoffman@xxxxxxxxxxxxxxxx <mailto:bcoffman@xxxxxxxxxxxxxxxx> > wrote: > Temporary Internet files folder is too large. Have the user try clearing it. That causes the "ICA File Not Found" problem... ---------------------------------------------------------------------------- This message and any included attachments are from Siemens Medical Solutions and are intended only for the addressee(s). The information contained herein may include trade secrets or privileged or otherwise confidential information. Unauthorized review, forwarding, printing, copying, distributing, or using such information is strictly prohibited and may be unlawful. If you received this message in error, or have reason to believe you are not authorized to receive it, please promptly delete this message and notify the sender by e-mail with a copy to Central.SecurityOffice@xxxxxxxxxxx Thank you