If they were PCL drivers, the HP MIght be, but I don't think so, then the HP laserJet 4 would most likely work. I will double check with the users however. On Sun, Sep 18, 2011 at 5:07 PM, Dean Cunningham <dean.cunningham@xxxxxxxxx>wrote: > Try "dumbing down" the UPD if you can, ie use PCL5 rather than 6 > > > On Sat, Sep 17, 2011 at 7:16 AM, Jason CitrixADmin > <jasoncitrix@xxxxxxxxx>wrote: > >> I have an issue where we use active reports to generate a certain set of >> financial reports out of our accounting software. I currently have 3 users >> who, when they try to print, only get blank pages out of their printer. >> >> They are using a variety of Windows formats from XP to 7 and various >> client versions. I have had other users with this issue but when I changed >> their printer mapping from Citrix UPD to HP LaserJet 4 the printing started >> working. >> However, these three users have printers that will not print at all with >> the HP LaserJet 4 driver. Anyone have an idea of why we only get blank pages >> with the Citrix UPD? >> >> The latest is using a Samsung ML-2510 Printer. >> Another uses the HP LaserJet P2015 >> >> This has me really scratching my head. > > >