[THIN] Re: another question -- active reports and printing

  • From: Jason CitrixADmin <jasoncitrix@xxxxxxxxx>
  • To: thin@xxxxxxxxxxxxx
  • Date: Mon, 19 Sep 2011 09:08:35 -0400

If they were PCL drivers, the HP MIght be, but I don't think so, then the HP
laserJet 4 would most likely work.

I will double check with the users however.

On Sun, Sep 18, 2011 at 5:07 PM, Dean Cunningham

> Try "dumbing down" the UPD if you can, ie use PCL5 rather than 6
> On Sat, Sep 17, 2011 at 7:16 AM, Jason CitrixADmin 
> <jasoncitrix@xxxxxxxxx>wrote:
>> I have an issue where we use active reports to generate a certain set of
>> financial reports out of our accounting software. I currently have 3 users
>> who, when they try to print, only get blank pages out of their printer.
>> They are using a variety of Windows formats from XP to 7 and various
>> client versions. I have had other users with this issue but when I changed
>> their printer mapping from Citrix UPD to HP LaserJet 4 the printing started
>> working.
>> However, these three users have printers that will not print at all with
>> the HP LaserJet 4 driver. Anyone have an idea of why we only get blank pages
>> with the Citrix UPD?
>> The latest is using a Samsung ML-2510 Printer.
>> Another uses the HP LaserJet P2015
>> This has me really scratching my head.

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