[THIN] Re: another question -- active reports and printing
- From: Jason CitrixADmin <jasoncitrix@xxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Mon, 17 Oct 2011 14:02:56 -0400
I am now up to 5 users wit this issue. I am beginning to wonder if there is
some Windows update or something that is causing this.
It is getting frustrating for this issue to suddenly appear. I am fairly
certain it has to do with something on the client side or how the Citrix
universal print driver is interpreting something from active reports but I
am not sure what or where to look.
On Wed, Oct 5, 2011 at 10:29 AM, Jason CitrixADmin <jasoncitrix@xxxxxxxxx>wrote:
> None of them have PCL drivers. and we now have a user with a Dell 1100
> doing the same thing.
>
>
>
> On Mon, Sep 19, 2011 at 9:08 AM, Jason CitrixADmin
> <jasoncitrix@xxxxxxxxx>wrote:
>
>> If they were PCL drivers, the HP MIght be, but I don't think so, then the
>> HP laserJet 4 would most likely work.
>>
>> I will double check with the users however.
>>
>>
>>
>> On Sun, Sep 18, 2011 at 5:07 PM, Dean Cunningham <
>> dean.cunningham@xxxxxxxxx> wrote:
>>
>>> Try "dumbing down" the UPD if you can, ie use PCL5 rather than 6
>>>
>>>
>>> On Sat, Sep 17, 2011 at 7:16 AM, Jason CitrixADmin <
>>> jasoncitrix@xxxxxxxxx> wrote:
>>>
>>>> I have an issue where we use active reports to generate a certain set of
>>>> financial reports out of our accounting software. I currently have 3 users
>>>> who, when they try to print, only get blank pages out of their printer.
>>>>
>>>> They are using a variety of Windows formats from XP to 7 and various
>>>> client versions. I have had other users with this issue but when I changed
>>>> their printer mapping from Citrix UPD to HP LaserJet 4 the printing started
>>>> working.
>>>> However, these three users have printers that will not print at all with
>>>> the HP LaserJet 4 driver. Anyone have an idea of why we only get blank
>>>> pages
>>>> with the Citrix UPD?
>>>>
>>>> The latest is using a Samsung ML-2510 Printer.
>>>> Another uses the HP LaserJet P2015
>>>>
>>>> This has me really scratching my head.
>>>
>>>
>>>
>>
>
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