[THIN] Re: another question -- active reports and printing

  • From: Dean Cunningham <dean.cunningham@xxxxxxxxx>
  • To: thin@xxxxxxxxxxxxx
  • Date: Mon, 19 Sep 2011 09:07:29 +1200

Try "dumbing down" the UPD if you can, ie use PCL5 rather than 6

On Sat, Sep 17, 2011 at 7:16 AM, Jason CitrixADmin <jasoncitrix@xxxxxxxxx>wrote:

> I have an issue where we use active reports to generate a certain set of
> financial reports out of our accounting software. I currently have 3 users
> who, when they try to print, only get blank pages out of their printer.
> They are using a variety of Windows formats from XP to 7 and various client
> versions. I have had other users with this issue but when I changed their
> printer mapping from Citrix UPD to HP LaserJet 4 the printing started
> working.
> However, these three users have printers that will not print at all with
> the HP LaserJet 4 driver. Anyone have an idea of why we only get blank pages
> with the Citrix UPD?
> The latest is using a Samsung ML-2510 Printer.
> Another uses the HP LaserJet P2015
> This has me really scratching my head.

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