[THIN] Re: Windows 2000, Outlook (and Crystal Reports)

From: "Kinchen, Tyler" <KinchenT@xxxxxxxxxxxx>
To: "'thin@xxxxxxxxxxxxx'" <thin@xxxxxxxxxxxxx>
Date: Fri, 17 Oct 2003 07:58:31 -0400
Mark, I am seeing the same issue with Outlook 2000 on Windows 2000.  I
actually thought it was something with the application that is trying to
send the email.  Outlook itself doesn't prompt you for a profile and if you
have Outlook open, the app doesn't either.  We are just getting ready to
roll an application (Resumix) out to users and it will be published without
desktop access, so we had planned to document it and make sure the users
were aware of it as they are trained on the application.  Thanks for posting
this.  I had my Resumix guy looking into it because I thought it was
specific to that app.  If you hear of a fix, please post it.

Regards,

Tyler Kinchen


> -----Original Message-----
> From: Landin, Mark [mailto:Mark.Landin@xxxxxxxxxxxxxxxx]
> Sent: Thursday, October 16, 2003 4:30 PM
> To: thin@xxxxxxxxxxxxx; greatplainssoftware@xxxxxxxxxxxxxxx
> Subject: [THIN] Windows 2000, Outlook (and Crystal Reports)
> 
> 
> There is a known bug in Microsoft's sendmail.dll in all 
> Windows 2000 and
> Windows XP releases. You can see the error thusly:
> 
> 1. Log on to the machine.
> 2. Start an application like MS Excel.
> 3. Select "Send To.." from the "File" menu, and then select "Mail
> Recipient (as attachment)"
> 4. If you are using MS Outlook 2000 or 2002, you will be 
> asked to select
> a mail profile, even though there is probably only one to choose from,
> and you can't continue until you do. This is a bug that Microsoft has
> acknowledged, but has no plans to fix.
> 
> If you launch Outlook 2000 before you try this, then it will not ever
> ask you for a profile and life is good. 
> 
> In our case, we are running Great Plains 6.0 as a published app from
> Windows 2000 / Citrix Metaframe XPE. This error causes a 
> problem for us
> when we try to email a report generated from Crystal Reports (it's a
> quote or invoice from MS Great Plains). Crystal invokes 
> Outlook 2000 but
> hangs up because Outlook asks it to select a user profile. The user
> doesn't see the dialog from Outlook so they can't select one.
> 
> Has anyone else run into this problem? We don't give our users desktop
> access so we can't have them start Outlook 2000 before Great 
> Plains, and
> we don't know of a way to launch Outlook 2000 and then automatically
> close it, and then go ahead and launch Great Plains.
> 
> Has anyone else had this problem with Outlook 2000, and if so, what do
> you do? Just live with it? Switch to Outlook Express? Would 
> anyone be so
> kind as to check if Windows 2003 still has the same behavior? 
> (We don't
> have any 2003 around to test right now..)
> ---
> The T drive is not backed up 
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[THIN] Re: Windows 2000, Outlook (and Crystal Reports)

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