[THIN] Re: SV: (OT)Advice to buy new server
- From: Jeff Malczewski <jeff.malczewski@xxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Fri, 21 Jan 2005 11:39:09 -0500
Another vote for IBM. I had a hard drive fail in a mirror two weeks
ago.. I simply called them up, said "I have a bad hard drive, here's
the FRU".. The following morning there was one sitting in reception
for me when I got in.. I unplugged the bad one, plugged in the new
one, threw it in the box, slapped on the pre-paid label, and the
server was good as new in the time it too to rebuild the mirror.
About 6 months ago I was in Atlanta working on systems in our office
down there, and a motherboard went bad. Called IBM support, that box
had 24x7x4 on it, so a tech showed up at 11:30 PM, the part was
couriered over, arrived just before the tech, and the tech stayed
there until the system was back up and 100% functional. He also
allowed me to utilize some of his upgrade CDs to flash BIOS on other
boxes before he left.. He stayed with me until 2:30 in the morning by
the time we re-configured the on-board RAID controller (it was a 1U
with a built-in RAID1 controller)..
IBM may be a bit costlier than the other brands, but I'll never use
anything else. We have all IBM in all three sites, about 60 servers
in total, plus a bunch of laptops and most of our desktops.
On Fri, 21 Jan 2005 11:04:14 -0500, Jim Kerr <jim@xxxxxxxxxx> wrote:
> IBM's support is just as good with their ThinkPad's too. I called them
> because my battery wasn't holding a charge. 2 days later I had a new one
> delivered to my door and received a prepaid sticker so I could send the bad
> one back. The part I appreciated was not getting flack when I told the
> support person I wanted a new battery. I guess the saying "You get what you
> pay for" is true!
>
> In 6 months it could be totally different. Dells support might start
> kicking butt while HP's suffers. It's one of those wonderful things we have
> to deal with in this industry.
>
> :)
>
> Jim
> ----- Original Message -----
> From: Greg Reese
> To: thin@xxxxxxxxxxxxx
> Sent: Friday, January 21, 2005 10:54 AM
> Subject: [THIN] Re: SV: (OT)Advice to buy new server
>
> I have always felt like there was a lot of ebb and flow between Dell
> and HP/Compaq as to who makes things better or has better support.
> Somtimes Dell is better, sometimes HP.
>
> We only buy IBM here. They may not be number one in all areas but
> they stay consistent with what they do. Thier support has been good
> to us for many years. We had an ancient netfinity 3000 start acting
> goofy a while back. I called IBM with the messages and behavior we
> were seeing. An hour later there was an IBM tech at my door with a
> new motherboard under his arm. He replaced the motherboard, ran a
> diagnostic, and the server was good as new. Took him 30 minutes tops
> frorm the time he arrived.
>
> Greg
>
>
> On Fri, 21 Jan 2005 08:39:50 -0700, Steve Greenberg
> <steveg@xxxxxxxxxxxxxx> wrote:
> >
> > I have heard the same complaints lately along with very long wait times to
> > get hardware on the order of two weeks......
> >
> > But to be fair, most of our customers do use DELL and are happy
> >
> >
> > Steve Greenberg
> > Thin Client Computing
> > 34522 N. Scottsdale Rd. suite D8453
> > Scottsdale, AZ 85262
> > (602) 432-8649
> > (602) 296-0411 fax
> > steveg@xxxxxxxxxxxxxx
> >
> >
> >
> >
> > ________________________________
> > From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
> > Behalf Of Jim Kerr
> > Sent: Friday, January 21, 2005 8:07 AM
> > To: thin@xxxxxxxxxxxxx
> > Subject: [THIN] Re: SV: (OT)Advice to buy new server
> >
> >
> >
> > The only negative thing I hear these days is that Dell's support sucks.
> The
> > last several customers I have visited have told be they will never by Dell
> > again.
> > Jim
> >
> > ----- Original Message -----
> > From: Svein Arild Haugum
> > To: thin@xxxxxxxxxxxxx
> > Sent: Friday, January 21, 2005 4:08 AM
> > Subject: [THIN] SV: (OT)Advice to buy new server
> >
> >
> > I really dont think any brand offers anything the next one does'nt.
> >
> > Its more important to think "big picture", and have one brand/supplier to
> > ease what management software you have to learn/monitor, have one support
> > organization to call when needed and so on. Having 9 different brands
> > depending on whats hot when you bought it will never pay off.
> >
> > I have use IBM for all hardware, but i cant figure out any technical
> reason
> > to use them over HP or Dell. Same shit, different wrapping.
> >
> > Mvh
> > Svein Arild
> >
> >
> > ________________________________
> > Fra: dmauri@xxxxxx [mailto:dmauri@xxxxxx]
> > Sendt: 21. januar 2005 09:57
> > Til: thin@xxxxxxxxxxxxx
> > Emne: [THIN] (OT)Advice to buy new server
> >
> >
> >
> > Hi all,
> >
> > I'm looking for a new server to run separated applications from our farm,
> > such a Compleo, label printing software and also print server and
> others...
> > Our servers in the farm are Proliant in a rack system.
> > We're happy with them, but the new server I don't need to integrate in a
> > rack...
> > Could you pls. give to me any models that you are happy and have a good
> > performance to do this tasks?
> > Such as Xseries or Hp/compaq servers...
> >
> > Thanks a lot.
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