[THIN] Re: MPS4 - CPSVC hang / login's stuck on "Running Login Scripts"
- From: "Rick Mack" <Rick.Mack@xxxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Tue, 28 Feb 2006 11:26:18 +1000
Hi,
Just tracked down our cpsvc issues to an HP Color LaserJet 4650 PS driver.
IT support had this printer (no-one else!) so the cpsvc was always fine for
everyone else until one of the IT people connected from head office. After that
cpsvc was paralysed despite the fact that the cpsvc service was killed and
restarted, client printer autocreation was dead from that time on, until the
server was rebooted.
If you restarted the IMA service and the spooler (and cpsvc) you could get
things working again.
It's been a while since I've had problems with an HP driver, but looking at the
4650 PS driver, I'd have to conclude it's an ugly piece of software. Always
thought that postscript was a much "safer" driver than PCL6 but I'm now
prepared to change my mind.
We've given Citrix the relevant info, 'cause the cpsvc ought to survive
regardless. I'll keep you informed but my guess is we'll be seeing a revised
cpsvc shortly.
regards,
Rick
Ulrich Mack
Volante Systems
________________________________
From: thin-bounce@xxxxxxxxxxxxx on behalf of IT Support
Sent: Sat 25/02/2006 22:28
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: MPS4 - CPSVC hang / login's stuck on "Running Login Scripts"
Hi Rick,
Thanks for this -
Cpsvc.exe says version 4.0.2250.1 is already installed
Nik Hunt
________________________________
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of
Rick Mack
Sent: 24 February 2006 00:49
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: MPS4 - CPSVC hang / login's stuck on "Running Login Scripts"
Hi Nik,
We've got a customer in the same boat. But I've got a pretty good idea of the
problem.
Normally, if you're patched up to hotfix 22 or beyond (2003/PS4), the cpsvc
generally behaves itself.
However, what happened was that the customer applied the hotfixes, but they
didn't take. Seems that cpsvc.exe was busy (hung) and it was never replaced by
the hotfixes. When I checked the version of cpsvc.exe it was still the original
version rather than the updated version. Checking the event log showed lots of
msiinstaller errors because files were busy.
Tried a server reboot, then applying R01 and cpsvc was updated, however I
suspect some of the other hotfixes didn't install either, leaving the servers
in an indeterminate state. We'll try re-applying everything and hopefully that
should stabilise things.
The experience was a bit of an eye opener because you tend to assume that
hotfixes have applied, especially if the hotfix is then shown as installed. But
that's not actually the case. It's basically due to pretty poor hotfix
packaging that lends itself to broken error handling. Citrix should lift their
game because if a hotfix fails to install fully, the hotfix should fail, period.
For the present crop of hotfixes, ALWAYS check the application event log to
make sure the hotfixes have installed successfully.
Otherwise life can get really interesting :-(
Anyway, you'll find if you clobber wfshell.exe the login will complete and
client printers will still autocreate.
regards,
Rick
Ulrich Mack
Volante Systems
-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of
IT Support
Sent: Friday, 24 February 2006 10:26 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] MPS4 - CPSVC hang / login's stuck on "Running Login Scripts"
Has anyone found a solution for this issue yet...
We've tried all the usual things and patched our servers up, as well as
some others (and thanks to those who have contacted me from this list about the
problem already) but the problem persists....
Cpsvc crashes regularly - we've set recovery options to restart the
service upon failure, which isn't too bad for people logged on already...
Every so often the server will refuse any new ica logins, freezing on
"running login scripts for the user"
When this happens, my workaround is to stop the cpsvc and print spooler
services, and then start cpsvc - any frozen logins will continue to log in,
however they don't get any printers until they log out / on again.
I've torn out so much hair I've hardly any left .... Don't let me go
completely bald! :-)
Nik
________________________________
This e-mail, including all attachments, may be confidential or privileged.
Confidentiality or privilege is not waived or lost because this e-mail has been
sent to you in error. If you are not the intended recipient any use,
disclosure or copying of this e-mail is prohibited. If you have received it in
error please notify the sender immediately by reply e-mail and destroy all
copies of this e-mail and any attachments. All liability for direct and
indirect loss arising from this e-mail and any attachments is hereby disclaimed
to the extent permitted by law.
________________________________
#####################################################################################
This e-mail, including all attachments, may be confidential or privileged.
Confidentiality or privilege is not waived or lost because this e-mail has been
sent to you in error. If you are not the intended recipient any use,
disclosure or copying of this e-mail is prohibited. If you have received it in
error please notify the sender immediately by reply e-mail and destroy all
copies of this e-mail and any attachments. All liability for direct and
indirect loss arising from this e-mail and any attachments is hereby disclaimed
to the extent permitted by law.
#####################################################################################
Other related posts:
