[THIN] Re: MPS4 - CPSVC hang / login's stuck on "Running Login Scripts"
- From: "Rick Mack" <Rick.Mack@xxxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Thu, 2 Mar 2006 17:21:08 +1000
Hi Michel,
If only the paperless office was real.
Third-party printer drivers that adhere reasonably well to the Microsoft
Unidriver framework rarely give us problems, with the exception of the
need to be able to compile the .gpd files to .bud files in the w32x86\3
folder. The same goes for most postscript printer drivers.
However the HP Color LaserJet 4650 postscript driver includes 4
executables (*.exe), a dozen or so DLLs and several configuration files.
It sucks.
Marketing must be in control again in the HP printer division and common
sense has gone out the window. Either that or they hired some developers
from Xerox :-(
regards,
Rick
Ulrich Mack
Volante Systems
Level 2, 30 Little Cribb Street
Coronation Drive Office Park
Milton Qld 4064
tel: +61 7 32431847
fax: +61 7 32431992
rmack@xxxxxxxxxxxxxx <mailto:rmack@xxxxxxxxxxxxxx>
-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx
[mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Michel Roth
Sent: Thursday, 2 March 2006 5:04 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: MPS4 - CPSVC hang / login's stuck on
"Running Login Scripts"
Rick,
I cannot count the times a printer driver has wreaked havoc on a
client environment. Whenever a problem similar like the one you
described pops up, I would love to remove all the printerdrivers that do
not come with the Windows install media. Heck, even falling back to just
the UPD usually sheds a lot of light on the issue. Unfortunately, this
way of troubleshooting is usually not an option...
Regards,
Michel Roth
www.thincomputing.net
On 2/28/06, Rick Mack < Rick.Mack@xxxxxxxxxxxxxx
<mailto:Rick.Mack@xxxxxxxxxxxxxx> > wrote:
Hi,
Just tracked down our cpsvc issues to an HP Color
LaserJet 4650 PS driver.
IT support had this printer (no-one else!) so the cpsvc
was always fine for everyone else until one of the IT people connected
from head office. After that cpsvc was paralysed despite the fact that
the cpsvc service was killed and restarted, client printer autocreation
was dead from that time on, until the server was rebooted.
If you restarted the IMA service and the spooler (and
cpsvc) you could get things working again.
It's been a while since I've had problems with an HP
driver, but looking at the 4650 PS driver, I'd have to conclude it's an
ugly piece of software. Always thought that postscript was a much
"safer" driver than PCL6 but I'm now prepared to change my mind.
We've given Citrix the relevant info, 'cause the cpsvc
ought to survive regardless. I'll keep you informed but my guess is
we'll be seeing a revised cpsvc shortly.
regards,
Rick
Ulrich Mack
Volante Systems
________________________________
From: thin-bounce@xxxxxxxxxxxxx on behalf of IT Support
Sent: Sat 25/02/2006 22:28
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: MPS4 - CPSVC hang / login's stuck on
"Running Login Scripts"
Hi Rick,
Thanks for this -
Cpsvc.exe says version 4.0.2250.1 is already installed
Nik Hunt
________________________________
From: thin-bounce@xxxxxxxxxxxxx [mailto:
thin-bounce@xxxxxxxxxxxxx <mailto:thin-bounce@xxxxxxxxxxxxx> ] On Behalf
Of Rick Mack
Sent: 24 February 2006 00:49
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: MPS4 - CPSVC hang / login's stuck on
"Running Login Scripts"
Hi Nik,
We've got a customer in the same boat. But I've got a
pretty good idea of the problem.
Normally, if you're patched up to hotfix 22 or beyond
(2003/PS4), the cpsvc generally behaves itself.
However, what happened was that the customer applied the
hotfixes, but they didn't take. Seems that cpsvc.exe was busy (hung) and
it was never replaced by the hotfixes. When I checked the version of
cpsvc.exe it was still the original version rather than the updated
version. Checking the event log showed lots of msiinstaller errors
because files were busy.
Tried a server reboot, then applying R01 and cpsvc was
updated, however I suspect some of the other hotfixes didn't install
either, leaving the servers in an indeterminate state. We'll try
re-applying everything and hopefully that should stabilise things.
The experience was a bit of an eye opener because you
tend to assume that hotfixes have applied, especially if the hotfix is
then shown as installed. But that's not actually the case. It's
basically due to pretty poor hotfix packaging that lends itself to
broken error handling. Citrix should lift their game because if a hotfix
fails to install fully, the hotfix should fail, period.
For the present crop of hotfixes, ALWAYS check the
application event log to make sure the hotfixes have installed
successfully.
Otherwise life can get really interesting :-(
Anyway, you'll find if you clobber wfshell.exe the login
will complete and client printers will still autocreate.
regards,
Rick
Ulrich Mack
Volante Systems
-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx
[mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of IT Support
Sent: Friday, 24 February 2006 10:26 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] MPS4 - CPSVC hang / login's stuck on
"Running Login Scripts"
Has anyone found a solution for this issue
yet...
We've tried all the usual things and patched our
servers up, as well as some others (and thanks to those who have
contacted me from this list about the problem already) but the problem
persists....
Cpsvc crashes regularly - we've set recovery
options to restart the service upon failure, which isn't too bad for
people logged on already...
Every so often the server will refuse any new
ica logins, freezing on "running login scripts for the user"
When this happens, my workaround is to stop the
cpsvc and print spooler services, and then start cpsvc - any frozen
logins will continue to log in, however they don't get any printers
until they log out / on again.
I've torn out so much hair I've hardly any left
.... Don't let me go completely bald! :-)
Nik
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