[THIN] Re: Disconnects
- From: "Randy Hunt" <rhunt@xxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Wed, 16 Jul 2003 11:17:41 -0400
Greg,
One thing I might add to the QoS solution is to evaluate a Packeteer
PacketShaper. This box can give you the visibility you need to help
identify and possibly fix your WAN Citrix problems (you get visibility on
how the client is connecting, performing, and at what speed they connect).
Most of the time it isn't ICA, but rather other applications competing for
the bandwidth. Evaluations are free, so you might as well give it a try, if
not to only see what's going on. Also, you won't have to change ISP's in
order to do this and you do not need a box at both ends. Only on the side
where the Citrix Server Farm is located. Check it out at www.packeteer.com
Best regards,
Randy
-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx]On
Behalf Of Lucas Boyken
Sent: Wednesday, July 16, 2003 11:06 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Disconnects
Greg,
Look at your connection to the internet both at the provider side
(citrix server) and client side. Are all your users that are having
problems going through the same provider? Has anything changed as far
as your connection to the INet goes with the Citrix server? Have you
run any tests are logging software to track the performance on both
ends? These are some things I would look into. We have several
customers that are expiriencing intermittant problems due to the ISP
they have chosen. No way around it other than working with the ISP (not
a great chance as they are trying to do things as cheaply as possible)
or go with a better QoS ISP.
Hope this helps a little.
Respectfully,
Lucas W. Boyken
Computer Systems Associates
Account Manager / Technical Representative
lboyken@xxxxxxxxx
Company Phone: 800.222.7601
Office Phone: 515.332.2751
Fax: 515.332.5687
-----Original Message-----
From: Greg Reese [mailto:GReese@xxxxxxxxxxxxxxxx]
Sent: Wednesday, July 16, 2003 9:31 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Disconnects
lately, anyone connecting to my citrix servers over the internet has
been experiencing a lot of disconnects. It happens to people running
WinXP, Win2000, WIn98 etc. All clients are feeling the pain. It also
happens to nFuse users, users with Program Neighborhood, and users with
a custom .ica file.
It happens the same way every time, it happens to me too so I know my
users aren't crazy (at least not this time). While working along typing
or whatever, the session just appears to freeze. Nothing, completely
dead. If I click the close button and click yes to disconnect and then
reconnect, I am right back where I was. I just can't figure out why the
session dies in the first place. It has been working fine for well over
a year. It has just been the past month or so that it began doing this.
I do have TCPMAxRetranmissions and ICAKeepalives setup. I am running
WIn2kSP2, MF XPa SP2/FR2.
I have been trying everything I can think of but still nothing so maybe
someone can help me out with a fresh angle to attack this from.
Thanks!
Greg
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and other valuable Citrix, Windows NT, 2000
and 2003 Server Resources
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**********************************************************
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