[TechAssist] Re: Need help for HP Computer
- From: "OrpheusComputing.com Repair" <techassist@xxxxxxxxxxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Tue, 20 Nov 2001 05:54:00 -0600
Ken see if you can get to this site, and let is scan your pc,
then get back to us with it's results.
http://housecall.antivirus.com/
You should run scandisk, not defrag, and do it safe mode.
(same holds true for defrag if you keep getting that
message). That message means you have not shut everything
down in the background, and you must in order for scandisk or
defrag to run. When you start in safe mode, nothing is
loaded in the background.
-Clint
God Bless Us All
Clint Hamilton, Owner
http://OrpheusComputing.com
http://ComputerHardware-ConsumerElectronics.com
sales@xxxxxxxxxxxxxxxxxxxx
Fax: 209-882-9602
TechAssist Administration
http://tech-assist.org
techassist@xxxxxxxxxxxxx
----- Original Message -----
From: <gulftech@xxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Monday, November 19, 2001 8:19 PM
Subject: [TechAssist] Need help for HP Computer
Friends,
I am in a near panic. My shop computer is possessed.
When it comes up, it has the following message:
INTERNET EXPLORER
Some software (Active X controls) on this page might be
unsafe. It is
recommended that you not run it. Do you want to allow it to
run? [Yes]
[No]
I click "NO". Then when I bring up "My Documents" to bring
up my
customer files, I get the message again.
Later in the day, the computer froze up. I lost entries I
had made since
opening. It froze up two more times today, but I had saved
after each
entry. A couple times when it froze, there was a message
something like
"Not enough memory. Close some programs to continue."
Couldn't do
squat. All frozen. A couple times my MSN startup window
popped up, like
I was attempting to connect to the internet. I wasn't. It
might take
two or three attempts to close the window.
For a couple of weeks I have noticed the light on my hard
drive pulse on
and off regularly for several minutes at a time and the
machine attempt
to access the A drive.
I tried to run defrag, but it wouldn't run. Got a message
something like
"Stopped running 10 times. Do you wish to try again?
For the record, it is an HP Pavilion 6635, 533MHz, with 64M
SDRAM memory.
It has run flawlessly for one year until the devil got in it
a few weeks
ago. Now, it has me really worried. I could call a computer
shop, but
with all my files on this one, I'd be in real trouble while
it's gone.
Thanks for any suggestions. BTW, it goes without saying I
know very
little about computers, so be kind and "speak in simple
phrases to this
rookie!"
Ken Smith
Gulf Technical Services
3034 Gulf Breeze Parkway
Gulf Breeze, FL 32561
850-934-8324 (Voice) 850-932-0819 (Fax)
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