[TechAssist] Re: NSA
- From: "Leonard Caillouet" <lcaillo@xxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Thu, 5 May 2005 15:22:40 -0400
I hear that Decision One is going out of business. I know that they are not
doing service in out market any more.
Leonard G. Caillouet
Electronics World
1261 NW 76 Blvd
Gainesville, FL 32606
352-332-5608
352-332-5668 FAX
----- Original Message -----
From: "Jim Myers" <jr.myers@xxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Thursday, May 05, 2005 2:35 PM
Subject: [TechAssist] Re: NSA
This list is the only place I have ever heard of NSA. I have had a few
follow up jobs after someplace called Decision One screwed things up,
another NSA? And I thought they were a mortgage company! Then we have
UPS as a competitor? I have not found any way to verify that but again I
heard it on this list only.
I think "We have seen the enemy and he is US"
********************************
Since 1972 *
Jim Myers *
Telrad Electronics *
Fort Wayne Indiana *
********************************
Jim Myers wrote:
> Maybe change the subject line then?
>
>
> ********************************
> Since 1972 *
> Jim Myers *
> Telrad Electronics *
> Fort Wayne Indiana *
> ********************************
>
>
> LeRoy Westlund wrote:
>
>>I have nothing against Keyprestiege.
>>I am trying to effectivly change the subject to NSA.
>>I have no idea if Keyprestiege is tied into the NSA plan, or not.
>>
>>The subject of NSA came up in a prior post, and should not be confused
with
>>this subject. My comments are directed at NSA, and those who support that
>>attempt by them, to take all the service business for themslves.
>>
>>Regards,
>>LLW
>>
>>LeRoy Westlund
>>Westlund TV & Electronics
>>97 North Main " I forgot,..to remember,..
>>Centerfield, UT 84622-0087 to forget "
>>Ph./Fax 435-528-3822
>>mailto:LLW@xxxxxxxxxx
>>
>>-----Original Message-----
>>From: Jim Myers <jr.myers@xxxxxxxxxxx>
>>To: techassist@xxxxxxxxxxxxx <techassist@xxxxxxxxxxxxx>
>>Date: Thursday, May 05, 2005 10:56 AM
>>Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent News
>>
>>
>>
>>
>>>I think some may have the wrong idea, this is nothing more than an
>>>improvement to the Key Prestige system to work more like Service Bench.
>>>They support the independent service shops by dispatching work to us.
>>>Yes they do schedule the calls but we never go without making personal
>>>contact with the customer and we can reschedule if we need to. We can
>>>also reject the call if we don't want it but they only dispatch a call
>>>to us if it is within a service area defined by us. The rates are still
>>>between the manufacturer or the 3rd party contractor and the servicer.
>>>ServiceBench and KPI streamline the billing process by having one system
>>>for many manufacturers and contract companies as well as steering
>>>service calls to the local service shop best suited to handle the job.
>>>If the customer has no warranty and no extended warranty then they are
>>>free to use any servicer they want. Those shops who opt out of doing
>>>warranty work will not reap the benefits by their own choice.
>>>
>>>
>>>********************************
>>>Since 1972 *
>>>Jim Myers *
>>>Telrad Electronics *
>>>Fort Wayne Indiana *
>>>********************************
>>>
>>>
>>>Al L wrote:
>>>
>>>
>>>>I agree with everything you said,am doing that, BUT there are people
that
>>>>are out to kill the independent for their own selfish benefit,and I
won't
>>>>help them do it. I have no trouble competing,with the help of my e
>>
>>friends.
>>
>>
>>>>I also fel we will do well again,after the inefficient,wastful,huge
>>
>>outfits
>>
>>
>>>>are gone,and the sooner the better.
>>>>
>>>>Al Leatherman
>>>>224 RT. 46
>>>>Mine Hill, NJ 07803
>>>>973-361-5796
>>>>WWW.ALS-TV.NET
>>>>
>>>>----- Original Message -----
>>>>From: "Leonard Caillouet" <lcaillo@xxxxxxxxxxxx>
>>>>To: <techassist@xxxxxxxxxxxxx>
>>>>Sent: Thursday, May 05, 2005 8:31 AM
>>>>Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent
>>
>>News
>>
>>
>>>>
>>>>>I am more interested in focusing on things that I can do to be better
at
>>>>>what I do and become more efficient and productive than bitching and
>>>>>moaning
>>>>>about the direction of the industry. Find a niche where your skills
are
>>>>>useful, then do everything you can to make sure that you have options
if
>>>>>things change.
>>>>>
>>>>>Now, isn't this topic more appropriate for the chat list?
>>>>>
>>>>>Leonard Caillouet
>>>>>Electronics World
>>>>>1261 NW 76 Blvd
>>>>>Gainesville, FL 32606
>>>>>352-332-5608
>>>>>FAX 352-332-5668
>>>>>
>>>>>----- Original Message -----
>>>>>From: "Al L" <alleathe@xxxxxxxxxxxxx>
>>>>>To: <techassist@xxxxxxxxxxxxx>
>>>>>Sent: Thursday, May 05, 2005 8:23 AM
>>>>>Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent
>>
>>News
>>
>>
>>>>>I am willing to do anything necessary to prevent "National Service"
from
>>>>>happening,or at least keep it in check.How about you guys?
>>>>>
>>>>>Al Leatherman
>>>>>224 RT. 46
>>>>>Mine Hill, NJ 07803
>>>>>973-361-5796
>>>>>WWW.ALS-TV.NET
>>>>>
>>>>>----- Original Message -----
>>>>>From: "William Rayburn" <premtech@xxxxxxxxxxxxxx>
>>>>>To: <techassist@xxxxxxxxxxxxx>
>>>>>Sent: Wednesday, May 04, 2005 11:50 PM
>>>>>Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent
>>
>>News
>>
>>
>>>>>
>>>>>>You're safe Perry... for now anyway.. :)
>>>>>>
>>>>>>William H. Rayburn, CET
>>>>>>NESDA Member
>>>>>>Premium Technologies
>>>>>>PO Box 442
>>>>>>Long Beach, Wa. 98631
>>>>>>(360) 642-4993
>>>>>>email: premtech@xxxxxxxxxxxxxx
>>>>>>----- Original Message -----
>>>>>>From: "Electric Medic" <info@xxxxxxxxxxxxxxxxx>
>>>>>>To: <techassist@xxxxxxxxxxxxx>
>>>>>>Sent: Wednesday, May 04, 2005 5:03 PM
>>>>>>Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent
>>>>>>News
>>>>>>
>>>>>>
>>>>>>Bill: Oh Ok, it just deals with billing, or a different way to file a
>>>>>>Narda
>>>>>>I am not going to worry about it, my wife handles all that headache. I
>>>>>>thought it was some type of national dispatch service like NSA or NEW
or
>>>>>>something. I was afraid that the customers would stop calling us and
>>
>>this
>>
>>
>>>>>>ServicePower Field Service would call us or something like that. Sort
of
>>>>>>like NEW does now. If it's just checking claims or new way of filing
>>
>>that
>>
>>
>>>>>>won't change my end, just my office. I have enough to worry about and
>>>>>>admin.
>>>>>>work is not one of them.
>>>>>>
>>>>>>Perry Bower
>>>>>>Electric Medic
>>>>>>"It's Cheaper to Keep Her"
>>>>>>http://www.electricmedic.com
>>>>>>3850 Washington Road Suite 4C
>>>>>>Martinez, Georgia 30907
>>>>>>Phone: 706-8MEDIC4 (863-3424)
>>>>>>Phone: 706-863-3474
>>>>>>Fax: 706-863-2316
>>>>>>mailto:info@xxxxxxxxxxxxxxxxx
>>>>>>
>>>>>>
>>>>>>-----Original Message-----
>>>>>>From: techassist-bounce@xxxxxxxxxxxxx
>>>>>>[mailto:techassist-bounce@xxxxxxxxxxxxx]On Behalf Of William Rayburn
>>>>>>Sent: Wednesday, May 04, 2005 7:52 PM
>>>>>>To: techassist@xxxxxxxxxxxxx
>>>>>>Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent
>>>>>>News
>>>>>>
>>>>>>
>>>>>>Perry,
>>>>>>It allows you to login to the site, like Key Prestige, and get history
>>
>>of
>>
>>
>>>>>>your account,
>>>>>>current dispatches, status of existing payments etc, etc. just like it
>>>>>>explains. Key
>>>>>>Prestige, an after market insurance group, has been using it for some
>>>>>>time
>>>>>>and it works
>>>>>>pretty well. Last four or five repairs they've scheduled me on I used
>>
>>it
>>
>>
>>>>>>to
>>>>>>write out my
>>>>>>billing to them online. I was reluctant due to the learning curve,
but
>>>>>>it's
>>>>>>really pretty
>>>>>>simple.
>>>>>>Bill
>>>>>>
>>>>>>William H. Rayburn, CET
>>>>>>NESDA Member
>>>>>>Premium Technologies
>>>>>>PO Box 442
>>>>>>Long Beach, Wa. 98631
>>>>>>(360) 642-4993
>>>>>>email: premtech@xxxxxxxxxxxxxx
>>>>>>----- Original Message -----
>>>>>>From: "Electric Medic" <info@xxxxxxxxxxxxxxxxx>
>>>>>>To: <techassist@xxxxxxxxxxxxx>
>>>>>>Sent: Wednesday, May 04, 2005 3:23 PM
>>>>>>Subject: [TechAssist] ServicePower Field Service Solutions Urgent News
>>>>>>
>>>>>>
>>>>>>Anybody know what all this is about? See email below:
>>>>>>
>>>>>>Perry Bower
>>>>>>Electric Medic
>>>>>>"It's Cheaper to Keep Her"
>>>>>>http://www.electricmedic.com
>>>>>>3850 Washington Road Suite 4C
>>>>>>Martinez, Georgia 30907
>>>>>>Phone: 706-8MEDIC4 (863-3424)
>>>>>>Phone: 706-863-3474
>>>>>>Fax: 706-863-2316
>>>>>>mailto:info@xxxxxxxxxxxxxxxxx
>>>>>>
>>>>>>
>>>>>>Hello!
>>>>>>
>>>>>>Several appliance and consumer electronics manufacturers will soon
begin
>>>>>>using
>>>>>>ServicePower's Field Service Solutions ("FSS") scheduling and dispatch
>>>>>>software.
>>>>>>
>>>>>>This software enables them to send work orders directly to your
company
>>>>>>via
>>>>>>the
>>>>>>web, and ultimately to pay your claims more quickly!
>>>>>>
>>>>>>There is no software or licensing to buy; if you can access the web,
you
>>>>>>can
>>>>>>get dispatches from FSS.
>>>>>>
>>>>>>FSS, (formerly Keyprestige, Inc.) will send work directly to you on
>>>>>>behalf
>>>>>>of
>>>>>>these manufacturers, as well as ourselves, soon.
>>>>>>
>>>>>>Some of the benefits of the technology FSS offers are:
>>>>>>Standard Job Portal - All OEMs on the FSS system dispatch work via the
>>>>>>FSS
>>>>>>portal. It gives you the power of a singe point of entry for all jobs
>>>>>>from
>>>>>>those OEMs, via a communication method you select.
>>>>>>
>>>>>>Consumer Ease of Scheduling - One call gives the customer an
appointment
>>>>>>with a
>>>>>>high confidence level they won't be missed. The time you currently
spend
>>>>>>scheduling with the consumer is eliminated.
>>>>>>
>>>>>>Call Taking Simplification - Call center representatives have a clear,
>>
>>up
>>
>>
>>>>>>to
>>>>>>the minute line of sight to which appointments that you truly have
open
>>>>>>and
>>>>>>available.
>>>>>>
>>>>>>Servicer Dispatch Management - The chore of trying to "make it all
fit"
>>>>>>is
>>>>>>greatly reduced. You tell us how many jobs to book on your behalf, and
>>>>>>when!
>>>>>>
>>>>>>Route Optimization - The artificial intelligence optimizer provides
the
>>>>>>most
>>>>>>efficient call routing possible, once all of your calls are handled
>>>>>>through
>>>>>>FSS.
>>>>>>
>>>>>>Reduced Turn Around Time on Claims - Claim information is
pre-populated
>>>>>>in
>>>>>>the
>>>>>>KeyPrestige ClaimWorks system. There is no need to retype it,
therefore,
>>>>>>reducing submission errors and rejections! Just add the parts and
labor
>>>>>>details
>>>>>>and press the submit button. Your claim is processed!
>>>>>>
>>>>>>To get this process started, you will receive a test email on
Thursday,
>>>>>>05/05/05. Please click on the "ACCEPT" button within the email to
ensure
>>>>>>that
>>>>>>you may receive email dispatches from us correctly. You may also log
on
>>>>>>to
>>>>>>the
>>>>>>FSS portal, at http://FSS.ServicePower.com, using your KeyPrestige
login
>>>>>>ID
>>>>>>and
>>>>>>password to access your dispatches.
>>>>>>
>>>>>>You will begin receiving all of your dispatches via the FSS web
portal,
>>>>>>at
>>>>>>http://FSS.ServicePower.com, this summer from several job sources.
>>>>>>
>>>>>>We have set up several training sessions to show you how to retrieve
>>
>>your
>>
>>
>>>>>>online
>>>>>>dispatches. An email will be sent later confirming the time and
website
>>>>>>address
>>>>>>of the training sessions.
>>>>>>
>>>>>>Please direct questions to FSShelp@xxxxxxxxxxxxxxxx or call
>>
>>866-892-4377,
>>
>>
>>>>>>extension 217.
>>>>>>
>>>>>>----------------------------------------------------------------------
--
>>
>>--
>>
>>
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>>>>>
>>>>>
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