[TechAssist] NSA
- From: Jim Myers <jr.myers@xxxxxxxxxxx>
- To: techassist@xxxxxxxxxxxxx
- Date: Thu, 05 May 2005 13:30:24 -0500
Maybe change the subject line then?
********************************
Since 1972 *
Jim Myers *
Telrad Electronics *
Fort Wayne Indiana *
********************************
LeRoy Westlund wrote:
> I have nothing against Keyprestiege.
> I am trying to effectivly change the subject to NSA.
> I have no idea if Keyprestiege is tied into the NSA plan, or not.
>
> The subject of NSA came up in a prior post, and should not be confused with
> this subject. My comments are directed at NSA, and those who support that
> attempt by them, to take all the service business for themslves.
>
> Regards,
> LLW
>
> LeRoy Westlund
> Westlund TV & Electronics
> 97 North Main " I forgot,..to remember,..
> Centerfield, UT 84622-0087 to forget "
> Ph./Fax 435-528-3822
> mailto:LLW@xxxxxxxxxx
>
> -----Original Message-----
> From: Jim Myers <jr.myers@xxxxxxxxxxx>
> To: techassist@xxxxxxxxxxxxx <techassist@xxxxxxxxxxxxx>
> Date: Thursday, May 05, 2005 10:56 AM
> Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent News
>
>
>
>>I think some may have the wrong idea, this is nothing more than an
>>improvement to the Key Prestige system to work more like Service Bench.
>>They support the independent service shops by dispatching work to us.
>>Yes they do schedule the calls but we never go without making personal
>>contact with the customer and we can reschedule if we need to. We can
>>also reject the call if we don't want it but they only dispatch a call
>>to us if it is within a service area defined by us. The rates are still
>>between the manufacturer or the 3rd party contractor and the servicer.
>>ServiceBench and KPI streamline the billing process by having one system
>>for many manufacturers and contract companies as well as steering
>>service calls to the local service shop best suited to handle the job.
>>If the customer has no warranty and no extended warranty then they are
>>free to use any servicer they want. Those shops who opt out of doing
>>warranty work will not reap the benefits by their own choice.
>>
>>
>>********************************
>>Since 1972 *
>>Jim Myers *
>>Telrad Electronics *
>>Fort Wayne Indiana *
>>********************************
>>
>>
>>Al L wrote:
>>
>>>I agree with everything you said,am doing that, BUT there are people that
>>>are out to kill the independent for their own selfish benefit,and I won't
>>>help them do it. I have no trouble competing,with the help of my e
>
> friends.
>
>>>I also fel we will do well again,after the inefficient,wastful,huge
>
> outfits
>
>>>are gone,and the sooner the better.
>>>
>>>Al Leatherman
>>>224 RT. 46
>>>Mine Hill, NJ 07803
>>>973-361-5796
>>>WWW.ALS-TV.NET
>>>
>>>----- Original Message -----
>>>From: "Leonard Caillouet" <lcaillo@xxxxxxxxxxxx>
>>>To: <techassist@xxxxxxxxxxxxx>
>>>Sent: Thursday, May 05, 2005 8:31 AM
>>>Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent
>
> News
>
>>>
>>>
>>>>I am more interested in focusing on things that I can do to be better at
>>>>what I do and become more efficient and productive than bitching and
>>>>moaning
>>>>about the direction of the industry. Find a niche where your skills are
>>>>useful, then do everything you can to make sure that you have options if
>>>>things change.
>>>>
>>>>Now, isn't this topic more appropriate for the chat list?
>>>>
>>>>Leonard Caillouet
>>>>Electronics World
>>>>1261 NW 76 Blvd
>>>>Gainesville, FL 32606
>>>>352-332-5608
>>>>FAX 352-332-5668
>>>>
>>>>----- Original Message -----
>>>>From: "Al L" <alleathe@xxxxxxxxxxxxx>
>>>>To: <techassist@xxxxxxxxxxxxx>
>>>>Sent: Thursday, May 05, 2005 8:23 AM
>>>>Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent
>
> News
>
>>>>
>>>>I am willing to do anything necessary to prevent "National Service" from
>>>>happening,or at least keep it in check.How about you guys?
>>>>
>>>>Al Leatherman
>>>>224 RT. 46
>>>>Mine Hill, NJ 07803
>>>>973-361-5796
>>>>WWW.ALS-TV.NET
>>>>
>>>>----- Original Message -----
>>>>From: "William Rayburn" <premtech@xxxxxxxxxxxxxx>
>>>>To: <techassist@xxxxxxxxxxxxx>
>>>>Sent: Wednesday, May 04, 2005 11:50 PM
>>>>Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent
>
> News
>
>>>>
>>>>
>>>>>You're safe Perry... for now anyway.. :)
>>>>>
>>>>>William H. Rayburn, CET
>>>>>NESDA Member
>>>>>Premium Technologies
>>>>>PO Box 442
>>>>>Long Beach, Wa. 98631
>>>>>(360) 642-4993
>>>>>email: premtech@xxxxxxxxxxxxxx
>>>>>----- Original Message -----
>>>>>From: "Electric Medic" <info@xxxxxxxxxxxxxxxxx>
>>>>>To: <techassist@xxxxxxxxxxxxx>
>>>>>Sent: Wednesday, May 04, 2005 5:03 PM
>>>>>Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent
>>>>>News
>>>>>
>>>>>
>>>>>Bill: Oh Ok, it just deals with billing, or a different way to file a
>>>>>Narda
>>>>>I am not going to worry about it, my wife handles all that headache. I
>>>>>thought it was some type of national dispatch service like NSA or NEW or
>>>>>something. I was afraid that the customers would stop calling us and
>
> this
>
>>>>>ServicePower Field Service would call us or something like that. Sort of
>>>>>like NEW does now. If it's just checking claims or new way of filing
>
> that
>
>>>>>won't change my end, just my office. I have enough to worry about and
>>>>>admin.
>>>>>work is not one of them.
>>>>>
>>>>>Perry Bower
>>>>>Electric Medic
>>>>>"It's Cheaper to Keep Her"
>>>>>http://www.electricmedic.com
>>>>>3850 Washington Road Suite 4C
>>>>>Martinez, Georgia 30907
>>>>>Phone: 706-8MEDIC4 (863-3424)
>>>>>Phone: 706-863-3474
>>>>>Fax: 706-863-2316
>>>>>mailto:info@xxxxxxxxxxxxxxxxx
>>>>>
>>>>>
>>>>>-----Original Message-----
>>>>>From: techassist-bounce@xxxxxxxxxxxxx
>>>>>[mailto:techassist-bounce@xxxxxxxxxxxxx]On Behalf Of William Rayburn
>>>>>Sent: Wednesday, May 04, 2005 7:52 PM
>>>>>To: techassist@xxxxxxxxxxxxx
>>>>>Subject: [TechAssist] Re: ServicePower Field Service Solutions Urgent
>>>>>News
>>>>>
>>>>>
>>>>>Perry,
>>>>>It allows you to login to the site, like Key Prestige, and get history
>
> of
>
>>>>>your account,
>>>>>current dispatches, status of existing payments etc, etc. just like it
>>>>>explains. Key
>>>>>Prestige, an after market insurance group, has been using it for some
>>>>>time
>>>>>and it works
>>>>>pretty well. Last four or five repairs they've scheduled me on I used
>
> it
>
>>>>>to
>>>>>write out my
>>>>>billing to them online. I was reluctant due to the learning curve, but
>>>>>it's
>>>>>really pretty
>>>>>simple.
>>>>>Bill
>>>>>
>>>>>William H. Rayburn, CET
>>>>>NESDA Member
>>>>>Premium Technologies
>>>>>PO Box 442
>>>>>Long Beach, Wa. 98631
>>>>>(360) 642-4993
>>>>>email: premtech@xxxxxxxxxxxxxx
>>>>>----- Original Message -----
>>>>>From: "Electric Medic" <info@xxxxxxxxxxxxxxxxx>
>>>>>To: <techassist@xxxxxxxxxxxxx>
>>>>>Sent: Wednesday, May 04, 2005 3:23 PM
>>>>>Subject: [TechAssist] ServicePower Field Service Solutions Urgent News
>>>>>
>>>>>
>>>>>Anybody know what all this is about? See email below:
>>>>>
>>>>>Perry Bower
>>>>>Electric Medic
>>>>>"It's Cheaper to Keep Her"
>>>>>http://www.electricmedic.com
>>>>>3850 Washington Road Suite 4C
>>>>>Martinez, Georgia 30907
>>>>>Phone: 706-8MEDIC4 (863-3424)
>>>>>Phone: 706-863-3474
>>>>>Fax: 706-863-2316
>>>>>mailto:info@xxxxxxxxxxxxxxxxx
>>>>>
>>>>>
>>>>>Hello!
>>>>>
>>>>>Several appliance and consumer electronics manufacturers will soon begin
>>>>>using
>>>>>ServicePower's Field Service Solutions ("FSS") scheduling and dispatch
>>>>>software.
>>>>>
>>>>>This software enables them to send work orders directly to your company
>>>>>via
>>>>>the
>>>>>web, and ultimately to pay your claims more quickly!
>>>>>
>>>>>There is no software or licensing to buy; if you can access the web, you
>>>>>can
>>>>>get dispatches from FSS.
>>>>>
>>>>>FSS, (formerly Keyprestige, Inc.) will send work directly to you on
>>>>>behalf
>>>>>of
>>>>>these manufacturers, as well as ourselves, soon.
>>>>>
>>>>>Some of the benefits of the technology FSS offers are:
>>>>>Standard Job Portal - All OEMs on the FSS system dispatch work via the
>>>>>FSS
>>>>>portal. It gives you the power of a singe point of entry for all jobs
>>>>>from
>>>>>those OEMs, via a communication method you select.
>>>>>
>>>>>Consumer Ease of Scheduling - One call gives the customer an appointment
>>>>>with a
>>>>>high confidence level they won't be missed. The time you currently spend
>>>>>scheduling with the consumer is eliminated.
>>>>>
>>>>>Call Taking Simplification - Call center representatives have a clear,
>
> up
>
>>>>>to
>>>>>the minute line of sight to which appointments that you truly have open
>>>>>and
>>>>>available.
>>>>>
>>>>>Servicer Dispatch Management - The chore of trying to "make it all fit"
>>>>>is
>>>>>greatly reduced. You tell us how many jobs to book on your behalf, and
>>>>>when!
>>>>>
>>>>>Route Optimization - The artificial intelligence optimizer provides the
>>>>>most
>>>>>efficient call routing possible, once all of your calls are handled
>>>>>through
>>>>>FSS.
>>>>>
>>>>>Reduced Turn Around Time on Claims - Claim information is pre-populated
>>>>>in
>>>>>the
>>>>>KeyPrestige ClaimWorks system. There is no need to retype it, therefore,
>>>>>reducing submission errors and rejections! Just add the parts and labor
>>>>>details
>>>>>and press the submit button. Your claim is processed!
>>>>>
>>>>>To get this process started, you will receive a test email on Thursday,
>>>>>05/05/05. Please click on the "ACCEPT" button within the email to ensure
>>>>>that
>>>>>you may receive email dispatches from us correctly. You may also log on
>>>>>to
>>>>>the
>>>>>FSS portal, at http://FSS.ServicePower.com, using your KeyPrestige login
>>>>>ID
>>>>>and
>>>>>password to access your dispatches.
>>>>>
>>>>>You will begin receiving all of your dispatches via the FSS web portal,
>>>>>at
>>>>>http://FSS.ServicePower.com, this summer from several job sources.
>>>>>
>>>>>We have set up several training sessions to show you how to retrieve
>
> your
>
>>>>>online
>>>>>dispatches. An email will be sent later confirming the time and website
>>>>>address
>>>>>of the training sessions.
>>>>>
>>>>>Please direct questions to FSShelp@xxxxxxxxxxxxxxxx or call
>
> 866-892-4377,
>
>>>>>extension 217.
>>>>>
>>>>>------------------------------------------------------------------------
>
> --
>
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>>>>
>>>>
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>>>>>Checked by AVG Anti-Virus.
>>>>>Version: 7.0.308 / Virus Database: 266.11.4 - Release Date: 5/4/2005
>>>>>
>>>>>
>>>>>
>>>>>
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>>>>>Checked by AVG Anti-Virus.
>>>>>Version: 7.0.308 / Virus Database: 266.11.4 - Release Date: 5/4/2005
>>>>>
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>>>>>Version: 7.0.308 / Virus Database: 266.11.4 - Release Date: 5/4/2005
>>>>>
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>>>>>Checked by AVG Anti-Virus.
>>>>>Version: 7.0.308 / Virus Database: 266.11.4 - Release Date: 5/4/2005
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>>>>Checked by AVG Anti-Virus.
>>>>Version: 7.0.308 / Virus Database: 266.11.3 - Release Date: 5/3/05
>>>>
>>>>
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>>>>Checked by AVG Anti-Virus.
>>>>Version: 7.0.308 / Virus Database: 266.11.5 - Release Date: 5/4/05
>>>>
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