HI Jim, I can't disagree with any of your post. But, old habits die hard. I'll probably die a nice guy; Poor, but happy. John Myers Myers TV Service Co. 376 E. State St. Alliance, OH 44601 Voice / Fax: 330-821-6545 Myers_tv_b@xxxxxxxxxxxxx http://www.myerstv.net Work as if you were to live a hundred years, Pray as if you were to die tomorrow. Ben Franklin becyn wrote: > John, > It clear from this post that you're a very nice guy. > Unfortunately, ya know where you're going to finish in the $ race if you > keep > it up. > > Maybe it's my nasty NY attitude, but I would be offended if someone had the > moxey to call me up to talk some half-baked tech through a repair-FOR FREE. > > Last I knew, we are trying to make a living at this. Running a no-charge > tech line > doesn't sound too profitable to me. If your advice fixed it, I doubt the > customer > would send you one red cent! > > When I get the "second guessing" call from customers who already had another > tech give them an estimate, I tell them that I can't comment on another > person's > pricing, since I'm not sure the underlying diagnosis is correct. I ask > if they would > like to have us take a look (for a fee of coarse). Sometimes they do. > > In a case like yours, I'd ask why he didn't bring to me first, since he > so much > confidence in me. If he said I was too far away, I'd tell him tech line > is $ 3.00 a minute. > May I have your credit card # please??? > > I bet next think I'd hear would be a dial tone! But hey, it's worth a try! > > Jim McVey > McVey Alltronix > 327 Broadway > Newburgh N.Y. 12550 > > "If it doesn't play... > CALL MCVEY !!!!!!" > Factory authorized > service for over 20 > major brands. > 845 561 8383 > (Last of the Mohegans) > > John @ Myers TV wrote: > > >>In the past, we've all received phone calls from customers wo've found >>us though our postings here on TA. Friday, I had a new twist to it. >>A customer called me in reference to a post I made on a JVC PTV, a year, >>or two ago. He had a technician at his home, and asked me to speak to >>him. I spoke to the tech for 20-30 minutes, runing down a voltage >>source, and BS'ing. >>We didn't solve anything, but it left me wondering how I'd handle it if >>a customer put me on the spot like that. I think I'd probably have told >>him to take a hike! >> >> >> >> > > > ----------------------------------------------------------------------------- This Email List is Public. Remove: http://www.tech-assist.org/remove.htm Set Vacation mailto:ecartis@xxxxxxxxxxxxx?subject=set%20techassist%20vacation Lost Password: http://www.tech-assist.org and select "Login Problems?". Email Archives: //www.freelists.org/archives/techassist/