Good point, It was obvious in my head and I thought it didn't need saying but, yes, I emailed a copy of the invoice that Talknav had sent to me while I was on the phone to Vodafone customer services. So they were able to reconcile my claim with the invoice and credit my Vodafone account. Thanks again. Paul Hopkins - Manager (All Formats) Queen Alexandra College Court Oak Road Harborne BIRMINGHAM B17 9TG Tel: 0121 428 5018 Fax: 0121 428 5048 E-mail: allformats@xxxxxxxxx Web: www.allformats.org.uk Allformats - Braille, Audio, Digital and Large Print Resources for Access by People with a Visual Impairment. ***** Confidentiality and Disclaimer: This email and its attachments are intended for the addressee(s) only and may be confidential or the subject of legal privilege. If this email and its attachments have come to you in error you must take no action based on them, nor must you retain them, copy them, distribute them or disclose their contents to any other person. Please contact the sender immediately to notify them of the error. Opinions, conclusions and other information in this e-mail that do not relate to the official business of Queen Alexandra College shall be understood as neither given nor endorsed by it. ***** -----Original Message----- From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Eleanor Burke Sent: 20 January 2009 09:49 To: talks-uk@xxxxxxxxxxxxx Subject: [talks-uk] Re: upgrading from Vodafone talks? Very interesting and trusting of them. Did you have to show them the necessary purchase work? Eleanor -original message- Subject: [talks-uk] Re: upgrading from Vodafone talks? From: "All formats" <allformats@xxxxxxxxx> Date: 20:01:2009 9:38 am Yes, you just tell Vodafone that you want talks on the phone when you buy it and they send it to their people and get it installed for you. They install standard and then you can upgrade to include zooms; extra voices and so on. Just for interest and along similar lines to this discussion: I installed Talks and zooms on my new phone and paid TalkNav for the £50.00 for the change of handset fee. As Vodafone would have paid the £50.00 to install standard Talks on my phone, I asked them to credit me with the £50.00 I shelled out and they did. I have to say, Vodafone are very good and I don't know if other networks offer the same sort of thing. Paul Hopkins - Manager (All Formats) Queen Alexandra College Court Oak Road Harborne BIRMINGHAM B17 9TG Tel: 0121 428 5018 Fax: 0121 428 5048 E-mail: allformats@xxxxxxxxx Web: www.allformats.org.uk Allformats - Braille, Audio, Digital and Large Print Resources for Access by People with a Visual Impairment. ***** Confidentiality and Disclaimer: This email and its attachments are intended for the addressee(s) only and may be confidential or the subject of legal privilege. If this email and its attachments have come to you in error you must take no action based on them, nor must you retain them, copy them, distribute them or disclose their contents to any other person. Please contact the sender immediately to notify them of the error. Opinions, conclusions and other information in this e-mail that do not relate to the official business of Queen Alexandra College shall be understood as neither given nor endorsed by it. ***** _____ From: talks-uk-bounce@xxxxxxxxxxxxx [mailto:talks-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Amro Bilal Sent: 20 January 2009 00:38 To: talks-uk@xxxxxxxxxxxxx Subject: [talks-uk] Re: upgrading from Vodafone talks? Why doesn't he just ask Vodafone to install Talks on his new handset? No need to confuse Vodafone with upgrading, he still has the option of getting Talks with the new phone as he did with his old phone. Cheers, Amro ----- Original Message ----- From: goshawk <mailto:dj.goshawk@xxxxxxxxxxxx> To: talks-uk@xxxxxxxxxxxxx ; Talks Mailing <mailto:talks@xxxxxxxxxxxxxx> List Sent: Monday, January 19, 2009 1:44 PM Subject: [talks-uk] upgrading from Vodafone talks? hello list, can anyone out there, help me to help a friend of mine. he got a deal from Vodafone, that included talks, but now, after some time, he wants to upgrade his phone, but no one at Vodafone, seems to know anything about talks. just to really make things interesting, he also doesn't know who actually owns his talks licence, if he should get a new talks when he upgrades his phone, or if he can upgrade his talks in any way. in truth, I think he is trying to get Vodafone, to upgrade and install talks, when he upgrades his phone, so that he doesn't have to install it himself, or disturb the moth colony in his wallet. Simon Wilkes, e-mail, dj.goshawk@xxxxxxxxxxxx skype name, dj-goshawk windows live id, goshawk-on-horseback goshawk-on-horseback@xxxxxxxxxx cb call, goshawk phone, 02082200261, +442082200261 if outside of UK, mobile, (voice or text) 07957880038, +447957880038 if outside of UK. __________ Information from ESET Smart Security, version of virus signature database 3778 (20090119) __________ The message was checked by ESET Smart Security. http://www.eset.com