Simon He has Standard Talks on his phone and not Premium. I know that because I also have a phone from Vodafone and I was able to upgrade with the help of Steve Nutt, Computer Room Services for £50.00 to Talks Premium on a new phone which I also purchased through Steve. I now have both phones and am very pleased with them though the Talks Premium would have some more functions as I am told though I probably don't use Talks enough to have noticed the difference. I have noted the difference when I am downloading e-mails as Talks on the Premium one tells me the percentage of download as it goes but on the Standard Talks the phone is silent when downloading. Your friend should tell the Vodafone people that it is Repairs that know about the Talks as it is Repairs that puts it on. I am prepared to stand corrected on this one of course. It is all hit and miss I am afraid who you speak to at Vodafone as I found myself, even in their flagship store in Oxford Street, London. Now the problem is that you cannot phone individual stores but I know that Vodafone at Hammersmith Underground in London and Blue Water in Kent know about putting on Talks, also in Belfast there are shops that are familiar with this service. Hope this helps. When I got my Talks put on I went to a local shop in Kilburn in London. I was fortunate in that the Manager who dealt with me had arranged Talks for someone the week before. Would you believe, that shop is now closed down!!! I cannot believe vodafone to be a victim of the recession crunch somehow. Smile. Elelanor ----- Original Message ----- From: goshawk To: talks-uk@xxxxxxxxxxxxx ; Talks Mailing List Sent: Monday, January 19, 2009 1:44 PM Subject: [talks-uk] upgrading from Vodafone talks? hello list, can anyone out there, help me to help a friend of mine. he got a deal from Vodafone, that included talks, but now, after some time, he wants to upgrade his phone, but no one at Vodafone, seems to know anything about talks. just to really make things interesting, he also doesn't know who actually owns his talks licence, if he should get a new talks when he upgrades his phone, or if he can upgrade his talks in any way. in truth, I think he is trying to get Vodafone, to upgrade and install talks, when he upgrades his phone, so that he doesn't have to install it himself, or disturb the moth colony in his wallet. Simon Wilkes, e-mail, dj.goshawk@xxxxxxxxxxxx skype name, dj-goshawk windows live id, goshawk-on-horseback goshawk-on-horseback@xxxxxxxxxx cb call, goshawk phone, 02082200261, +442082200261 if outside of UK, mobile, (voice or text) 07957880038, +447957880038 if outside of UK. -- I am using the free version of SPAMfighter. We are a community of 5.8 million users fighting spam. SPAMfighter has removed 1139 of my spam emails to date. Get the free SPAMfighter here: http://www.spamfighter.com/len The Professional version does not have this message