Why doesn't he just ask Vodafone to install Talks on his new handset? No need to confuse Vodafone with upgrading, he still has the option of getting Talks with the new phone as he did with his old phone. Cheers, Amro ----- Original Message ----- From: goshawk To: talks-uk@xxxxxxxxxxxxx ; Talks Mailing List Sent: Monday, January 19, 2009 1:44 PM Subject: [talks-uk] upgrading from Vodafone talks? hello list, can anyone out there, help me to help a friend of mine. he got a deal from Vodafone, that included talks, but now, after some time, he wants to upgrade his phone, but no one at Vodafone, seems to know anything about talks. just to really make things interesting, he also doesn't know who actually owns his talks licence, if he should get a new talks when he upgrades his phone, or if he can upgrade his talks in any way. in truth, I think he is trying to get Vodafone, to upgrade and install talks, when he upgrades his phone, so that he doesn't have to install it himself, or disturb the moth colony in his wallet. Simon Wilkes, e-mail, dj.goshawk@xxxxxxxxxxxx skype name, dj-goshawk windows live id, goshawk-on-horseback goshawk-on-horseback@xxxxxxxxxx cb call, goshawk phone, 02082200261, +442082200261 if outside of UK, mobile, (voice or text) 07957880038, +447957880038 if outside of UK. __________ Information from ESET Smart Security, version of virus signature database 3778 (20090119) __________ The message was checked by ESET Smart Security. http://www.eset.com