I had this problem once.? I gave the buyer the option of retuning the dog and receiving a comparable quality pup from a future litter,? Give the pup back and I will return the money, or I would return 1/2 the purchase price and thy could keep the puppy. I thought those were three fair choices and this way the buyer got to decide what they wanted to do. ? They kept the puppy and I gave them 1/2 their money back.? They are very happy with the dog and she is doing great. . Glenn Shaden Shepherds ============================================================================ POST is Copyrighted 2008. All material remains the property of the original author and of GSD Communication, Inc. NO REPRODUCTIONS or FORWARDS of any kind are permitted without prior permission of the original author AND of the Showgsd-l Management. ALL RIGHTS RESERVED. ALL PERSONS ARE ON NOTICE THAT THE FORWARDING, REPRODUCTION OR USE IN ANY MANNER OF ANY MATERIAL WHICH APPEARS ON SHOWGSD-L WITHOUT THE EXPRESS PERMISSION OF ALL PARTIES TO THE POST AND THE LIST MANAGEMENT IS EXPRESSLY FORBIDDEN, AND IS A VIOLATION OF LAW. VIOLATORS OF THIS PROHIBITION WILL BE PROSECUTED. For assistance, please contact the List Management at admin@xxxxxxxxxxxx VISIT OUR WEBSITE - http://showgsd.org NATIONAL BLOG - http://gsdnational.blogspot.com/ ============================================================================