RE: Plextalk Pocket is now a Brick
- From: "Jonathan Mosen" <jmosen@xxxxxxxxx>
- To: <ptr1-users@xxxxxxxxxxxxx>
- Date: Sun, 3 Jan 2010 11:28:58 +1300
Thanks jamie that's useful info, much appreciated.
Jonathan
-----Original Message-----
From: ptr1-users-bounce@xxxxxxxxxxxxx
[mailto:ptr1-users-bounce@xxxxxxxxxxxxx] On Behalf Of
jamie.cuthbertson@xxxxxxxxxxxx
Sent: Sunday, 3 January 2010 11:15 a.m.
To: ptr1-users@xxxxxxxxxxxxx
Cc: Jonathan Mosen
Subject: Re: Plextalk Pocket is now a Brick
Hi Jonathon,
I think you'll find that this is a fault with a small number of PTP1 units
that were in a certain range of serial numbers. Through my work at RNIB, we
had a very similar issue with one of the units that we bought. It only
relates to a small number of units and only in relation to the Version 3
upgrade but unfortunately, if you have the same problem as we had, you will
end up having to send it back to be exchanged.
I've no idea what the details of the problem are but there doesn't appear to
any other way around it.
Hope this clarifies things even if it doesn't help much.
Cheers,
Jamie
---- Jonathan Mosen <jmosen@xxxxxxxxx> wrote:
> Hi all, I attempted to update my PPT1 to version 3.01 since I have a
> unit purchased in North America. I've updated several times before
> without incident, but on this occasion, it played its expected chime
> sounds for a few minutes, then just stopped. I left it for some time
> but the unit didn't spring to life, and now it is totally dead. I've
> tried taking out the battery etc.
>
> I take it there's no magic way to try and resurrect it that's not
> documented, and that I will have to return the unit?
>
> Jonathan
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