-=PCTechTalk=- Re: anitviral
- From: <TechRose@xxxxxxxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Mon, 19 May 2003 19:34:17 -0700
I have had Norton SystemWorks for a couple of years now. I had it when it
first came out and I found it was not all that user friendly and took too
many system resources.
Now..I love it. It is neat, does the job..is not jumping up in your face
every five minutes...does not seem to hog my resources..and keeps my machine
a lean mean computing machine....(No I was not a marine..but I was married
to one...lol!)
I have Norton SystemWorks 2003 and Personal Firewall. I love them both. No
popups, etc.
I recently went through an epic with Norton because of a problem..and had to
uninstall and reinstall..and had to go to the web site and download and
print several articles..and did survive it..even editing the registry. I am
so happy to say I am alive and well...lol!
I also had system restore set and I have Go Back... the only other program I
think is a must is CleanUp!
These are my personal preferences.
Hope this info helps...
Rose
Las Vegas
----- Original Message -----
From: " milady" <kg6ocz@xxxxxxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Monday, May 19, 2003 7:00 PM
Subject: -=PCTechTalk=- Re: anitviral
I no longer HAVE norton...I hit the wrong key and it got deleted. I have
used AVG for a long time and found it did pick up viruses but not at
download. I guess it's a matter of choice. I jut didn't know if it was
REALLY worth buying another copy or keep using the AVG..
----- Original Message -----
From: "Robert Carneal" <carnealr@xxxxxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Monday, May 19, 2003 6:05 PM
Subject: -=PCTechTalk=- Re: anitviral
>
> Bob-
>
> When I had the store, I sold Norton AV. They were not difficult with us
(we
> were a retailer, and they wanted to sell to us; could that have made all
> the difference?) I had no toll free number for tech support, you are
right.
> I did have a toll free number for tech FAX support. 19 times out of 20,
> customers were happy with Norton. The once in a blue moon customer was
not,
> and Norton could not seem to resolve the issue. Sometimes I would email or
> fax them and ask what was going on? Could WE fix the problem for Norton
and
> the customer if Norton passed the instructions along to us? Sometimes yes,
> sometimes no.
>
> I was able to solve most problems just by having one of the techs go into
> Registry and kill references to it. Then I could just re-install NAV for
> the customer. Given a few days and a fair chance, I usually was able to
> resolve the issue for the customer. Having someone who knew how to work
> with the Registry very well helped too.
>
> Ok, AVG. AVG is a company who write anti virus programs just like Norton,
> Dr. Solomon, McAfee, Panda, etc. do. Their home page is:
>
http://www.grisoft.com/html/us_index.htm?session=f3de797f57e8af39f4403a554423502f
>
> If that URL is split over a two lines, you might need to CnP to make it
one
> complete URL. AVG is big on pointing out they offer a free edition. I have
> never used it myself- I have stayed with Norton, McAfee, and Panda.
>
> My recommendation? If you are having a bad time with Norton, then switch.
> Even if they "come-around" and fix your problem for you, you are going to
> harbor at least a little resentment. Going with a different company might
> make you feel better and justifiably so.
>
> My 2nd recommendation is if you are good friends with someone who works in
> the tech department of you local area, maybe ask him if you can use his
> expertise. Paying him $20 to solve it is still cheaper than getting
another
> Norton's even with rebates, at least around here.
>
> My opinion of Norton? They worked with me through faxes and email. They
> were not ultra rapid, but usually the problem was solved in two or three
> days. Would I buy Norton again? Yes, I would, because I am now familiar
> with it.
>
> Robert
>
>
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