-=PCTechTalk=- Re: anitviral
- From: " milady" <kg6ocz@xxxxxxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Mon, 19 May 2003 19:00:26 -0700
I no longer HAVE norton...I hit the wrong key and it got deleted. I have
used AVG for a long time and found it did pick up viruses but not at
download. I guess it's a matter of choice. I jut didn't know if it was
REALLY worth buying another copy or keep using the AVG..
----- Original Message -----
From: "Robert Carneal" <carnealr@xxxxxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Monday, May 19, 2003 6:05 PM
Subject: -=PCTechTalk=- Re: anitviral
>
> Bob-
>
> When I had the store, I sold Norton AV. They were not difficult with us
(we
> were a retailer, and they wanted to sell to us; could that have made all
> the difference?) I had no toll free number for tech support, you are
right.
> I did have a toll free number for tech FAX support. 19 times out of 20,
> customers were happy with Norton. The once in a blue moon customer was
not,
> and Norton could not seem to resolve the issue. Sometimes I would email or
> fax them and ask what was going on? Could WE fix the problem for Norton
and
> the customer if Norton passed the instructions along to us? Sometimes yes,
> sometimes no.
>
> I was able to solve most problems just by having one of the techs go into
> Registry and kill references to it. Then I could just re-install NAV for
> the customer. Given a few days and a fair chance, I usually was able to
> resolve the issue for the customer. Having someone who knew how to work
> with the Registry very well helped too.
>
> Ok, AVG. AVG is a company who write anti virus programs just like Norton,
> Dr. Solomon, McAfee, Panda, etc. do. Their home page is:
>
http://www.grisoft.com/html/us_index.htm?session=f3de797f57e8af39f4403a554423502f
>
> If that URL is split over a two lines, you might need to CnP to make it
one
> complete URL. AVG is big on pointing out they offer a free edition. I have
> never used it myself- I have stayed with Norton, McAfee, and Panda.
>
> My recommendation? If you are having a bad time with Norton, then switch.
> Even if they "come-around" and fix your problem for you, you are going to
> harbor at least a little resentment. Going with a different company might
> make you feel better and justifiably so.
>
> My 2nd recommendation is if you are good friends with someone who works in
> the tech department of you local area, maybe ask him if you can use his
> expertise. Paying him $20 to solve it is still cheaper than getting
another
> Norton's even with rebates, at least around here.
>
> My opinion of Norton? They worked with me through faxes and email. They
> were not ultra rapid, but usually the problem was solved in two or three
> days. Would I buy Norton again? Yes, I would, because I am now familiar
> with it.
>
> Robert
>
>
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