-=PCTechTalk=- Re: Computers.
- From: Keyboard Cowboy <KBCowboy@xxxxxxxxx>
- To: "David J. Weaver" <pctechtalk@xxxxxxxxxxxxx>
- Date: Sun, 12 Nov 2006 10:40:24 -0700
This kind of becomes one of those "Ford or Chevy" discussions <chuckle>
I've probably bought 20 - 25 computers in the past 20 years. I have eight in
operation right now between two homes. All are Dell computers. In all those
units, most have been bought as refurbished units to save money. In all those
computers, and peripheral pieces of equipment like monitors, I have had three
problems. One was a DOA monitor that was replaced in three days. One was a HD
failure within about three months of use. One was self-induced <G> I have
also
rebuilt or upgraded equipment, or swapped equipment from one computer to
another
with great success.
In addition to the above, I've also bought a few non-Dell computers. Two were
HPs -- I'll never buy another HP! Two were custom built. I did this to get
computers with the very latest and best configurations....both were no better,
faster, nor more reliable than my Dell computers.
Support from Dell is marginal.............but my opinion is that ALL major
suppliers have marginal support. I buy all XPS computers now....originally
because buying XPS computers meant USA based support. That's not true any
more,
now I think all support comes from India. My last support call (to India
support) was very successful and the guy fixed my problem quickly and easily,
and fixed fixed the problem with the Dell Browser - I couldn't get rid of it!
Next year I'll probably replace one of two computers....my main computer here
in
AZ and the one in OH are both four or five year old XPS systems. They both run
fine, but I like to have the latest technology and also it will be a cheaper
way
to get Windows Vista <chuckle>
I mean no disrespect to the builders of custom computers...........I think it's
one of those things that each individual must figure out.........and get what
pleases them.
Regards from
Bob -- the "Keyboard Cowboy",
,,,,,,,,
Ô¿Ô¬
Cincinnati, Ohio
Scottsdale, Arizona
==========<[0]>===========
Sunday 11/12/2006 10:27:17 AM
Time and money spent in helping men do more for themselves is far better than
mere giving.
-- Henry Ford (1863-1947) American Industrialist
==========<[O]>==========
On Sat, 11 Nov 2006 21:41:13 -0500, David J. Weaver wrote:
| I see a lot of people have responded. And I thought I would put
| my $.02 in.
|
| If you buy from one of the big three be forewarned. Support comes
| at a premium and that premium is your time. Like Troth, I also
| repair PCs and I build them for my customers. Dell I have been
| told has tried to change their customer support for the better,
| however, my experience is that they, along with Compaq/HP and
| Gateway are substandard when it comes to customer support.
|
| You get what you pay for in a machine. That sounds simple, but in
| reality it is a harsh truth. The big 3 can sell computers at a
| lower price, because their lower price computers are built from
| parts that most small systems builders wouldn't touch. I found
| from experience repairing them that even their new PCs often lack
| in proper cooling, proper cable management, and even sometimes
| improper matchup of equipment, where the manufacturer of said
| component wouldn't properly mix with another component. It's sad
| but true.
|
| I have tremendously bad feelings towards Dell, and I'll give to
| very short examples. My personal one is my wife bought a PC from
| them at a time when I couldn't readily build her one right away.
| Her HD crashed (the platters froze in place), I called them gave
| them their error codes, gave them my Dell Tech # from where I
| provide support as an outside vendor, and they proceeded to argue
| with me about it. It took 3 hard drives and 4 weeks to get it
| corrected. This was a year ago. Three years ago, an acquaintance
| of mine who swore up and down that dell was the best system going
| for the price, sunk $4,000 into one of (at that time) their "top
| of the line" computers, even paid to have a Dell Tech (not me)
| come out to set it up. When the tech left the computer would'nt
| boot. She called Dell and Dell said it would be a week for
| someone to come out. She called me. It was a simple error. He
| had started it up and then had to reseat a card. He unplugged the
| PC from the battery backup unit and unplugged the backup unit from
| the wall. He then plugged the computer into the battery back up
| again, but forgot to plug that into the wall. He also didn't
| install her 4in1 printer, camera, or wireless keyboard/mouse and
| speaker system (All purchased from dell). About a month later she
| started having serious issues with the computer. Over the course
| of three years she had 15 service calls into Dell. She called
| them for the parts I installed them. I kept tell her that the
| overall problem was the mobo, Dell kept arguing no it wasn't.
| After three years Dell finally admitted that it could be the mobo
| and just shipped her a whole new unit. (the problem: a cracked
| trace line from the main bus to the IDE slots, as long as it was
| cold it worked ok, but when it heated and expanded it acted as a
| short).
|
| I readily steer my personal customers from the big three and
| either build their PCs, recommend them to botique computers like
| IBuyPower.com or alienware (waiting to see what the dell merger
| does to this company) , or steer them to a desktop replacement
| system like sagernotebooks.
|
| -----Original Message-----
| From: pctechtalk-bounce@xxxxxxxxxxxxx
| [mailto:pctechtalk-bounce@xxxxxxxxxxxxx] On Behalf Of Lionel Sent:
| Friday, November 10, 2006 10:46 PM To: PC Tech Talk Subject: -
| =PCTechTalk=- Computers.
|
| I want to buy a new Desktop Computer , what is a good
| reliable brand name to look for ?? -- <Please delete this line
| and everything below.>
|
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