-=PCTechTalk=- Re: Computers.
- From: "David J. Weaver" <djweaver@xxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Sun, 12 Nov 2006 13:25:45 -0500
Well, personally I would stay away from Vista time being.
I would stay away from Dell with the exception of the XPS line. Here's =
why.
The XPS line is going to be Dell's name brand for competing with =
Alienware
(even though they now own that botique). The XPS line doesn't use =
reworked
components like their main lines do.
Your right about the support. It is marginal.
A custom built computer is more about getting exactly what you want down =
to
the screws used (if you think I'm kidding I actually had a customer =
specify
what screws to use). A custom builder will also offer better support =
most
of the time, and an easier way to access your warranties than the big
manufacturer's who make you imitate a circus animal.
Dave
-----Original Message-----
From: pctechtalk-bounce@xxxxxxxxxxxxx
[mailto:pctechtalk-bounce@xxxxxxxxxxxxx] On Behalf Of Keyboard Cowboy
Sent: Sunday, November 12, 2006 12:40 PM
To: David J. Weaver
Subject: -=3DPCTechTalk=3D- Re: Computers.
This kind of becomes one of those "Ford or Chevy" discussions <chuckle> =
I've
probably bought 20 - 25 computers in the past 20 years. I have eight in
operation right now between two homes. All are Dell computers. In all
those units, most have been bought as refurbished units to save money. =
In
all those computers, and peripheral pieces of equipment like monitors, I
have had three problems. One was a DOA monitor that was replaced in =
three
days. One was a HD failure within about three months of use. One was
self-induced <G> I have also rebuilt or upgraded equipment, or swapped
equipment from one computer to another with great success.
In addition to the above, I've also bought a few non-Dell computers. =
Two
were=20
HPs -- I'll never buy another HP! Two were custom built. I did this =
to
get=20
computers with the very latest and best configurations....both were no
better, faster, nor more reliable than my Dell computers.
Support from Dell is marginal.............but my opinion is that ALL =
major
suppliers have marginal support. I buy all XPS computers =
now....originally
because buying XPS computers meant USA based support. That's not true =
any
more, now I think all support comes from India. My last support call =
(to
India
support) was very successful and the guy fixed my problem quickly and
easily, and fixed fixed the problem with the Dell Browser - I couldn't =
get
rid of it!
Next year I'll probably replace one of two computers....my main computer
here in AZ and the one in OH are both four or five year old XPS systems.
They both run fine, but I like to have the latest technology and also it
will be a cheaper way to get Windows Vista <chuckle>
I mean no disrespect to the builders of custom computers...........I =
think
it's one of those things that each individual must figure =
out.........and
get what pleases them.
Regards from
Bob -- the "Keyboard Cowboy",
,,,,,,,,
=D4=BF=D4=AC
Cincinnati, Ohio
Scottsdale, Arizona
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D<[0]>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
Sunday 11/12/2006 10:27:17 AM
Time and money spent in helping men do more for themselves is far =
better
than mere giving.
-- Henry Ford (1863-1947) American Industrialist
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D<[O]>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
On Sat, 11 Nov 2006 21:41:13 -0500, David J. Weaver wrote:
| I see a lot of people have responded. And I thought I would put my=20
| $.02 in.
|
| If you buy from one of the big three be forewarned. Support comes =20
| at a premium and that premium is your time. Like Troth, I also =20
| repair PCs and I build them for my customers. Dell I have been told=20
| has tried to change their customer support for the better, however,=20
| my experience is that they, along with Compaq/HP and Gateway are=20
| substandard when it comes to customer support.
|
| You get what you pay for in a machine. That sounds simple, but in =20
| reality it is a harsh truth. The big 3 can sell computers at a lower =
| price, because their lower price computers are built from parts that=20
| most small systems builders wouldn't touch. I found from experience=20
| repairing them that even their new PCs often lack in proper cooling,=20
| proper cable management, and even sometimes improper matchup of=20
| equipment, where the manufacturer of said component wouldn't properly =
| mix with another component. It's sad but true.
|
| I have tremendously bad feelings towards Dell, and I'll give to very =
| short examples. My personal one is my wife bought a PC from them at=20
| a time when I couldn't readily build her one right away.
| Her HD crashed (the platters froze in place), I called them gave =20
| them their error codes, gave them my Dell Tech # from where I provide =
| support as an outside vendor, and they proceeded to argue with me=20
| about it. It took 3 hard drives and 4 weeks to get it corrected. =20
| This was a year ago. Three years ago, an acquaintance of mine who=20
| swore up and down that dell was the best system going for the price,=20
| sunk $4,000 into one of (at that time) their "top of the line"=20
| computers, even paid to have a Dell Tech (not me) come out to set it=20
| up. When the tech left the computer would'nt boot. She called Dell=20
| and Dell said it would be a week for someone to come out. She called =
| me. It was a simple error. He had started it up and then had to=20
| reseat a card. He unplugged the PC from the battery backup unit and=20
| unplugged the backup unit from the wall. He then plugged the=20
| computer into the battery back up again, but forgot to plug that into =
| the wall. He also didn't install her 4in1 printer, camera, or=20
| wireless keyboard/mouse and speaker system (All purchased from dell). =
=20
| About a month later she started having serious issues with the=20
| computer. Over the course of three years she had 15 service calls=20
| into Dell. She called them for the parts I installed them. I kept=20
| tell her that the overall problem was the mobo, Dell kept arguing no=20
| it wasn't.
| After three years Dell finally admitted that it could be the mobo =20
| and just shipped her a whole new unit. (the problem: a cracked =20
| trace line from the main bus to the IDE slots, as long as it was cold =
| it worked ok, but when it heated and expanded it acted as a short).
|
| I readily steer my personal customers from the big three and either=20
| build their PCs, recommend them to botique computers like =20
| IBuyPower.com or alienware (waiting to see what the dell merger does=20
| to this company) , or steer them to a desktop replacement system like =
| sagernotebooks.
|
| -----Original Message-----
| From: pctechtalk-bounce@xxxxxxxxxxxxx =20
| [mailto:pctechtalk-bounce@xxxxxxxxxxxxx] On Behalf Of Lionel Sent:
| Friday, November 10, 2006 10:46 PM To: PC Tech Talk Subject: -
| =3DPCTechTalk=3D- Computers.
|
| I want to buy a new Desktop Computer , what is a good
| reliable brand name to look for ?? -- <Please delete this line
| and everything below.>
|
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