[pchelpers] Re: System bug
- From: Scott McNay <Wizard@xxxxxxxx>
- To: John Durham <pchelpers@xxxxxxxxxxxxx>
- Date: Tue, 22 Jun 2004 00:04:19 -0500
Hi John,
Monday, June 21, 2004, 11:00:27 PM, you wrote:
JD> A customer needs help identifying an odd problem with her PC. She's
JD> running windows 95 and uses paradise.net for email. Recently, something
JD> made it impossible to dial into the connection.
JD> I checked the modem, that's ok (works when we use a dialler for xtra),
JD> but gets disconnected before logging into paradise.
JD> I scanned for virus, spyware and trojans, but none were found. The
JD> system was completely clean.
JD> Re-installing the operating system produced no change at all.
JD> I backed up the files and re-partitioned and formatted the hard drive,
JD> then loaded a clean operating system. A brand new dialler had the same
JD> problem.
JD> Checkit says all motherboard functions are ok.
JD> I put the hard drive in a separate machine and could dial paradise from
JD> there. Without stating my own conclusions, what do you folks think?
Would appear to be hardware if drive works in another computer. Modem?
Just because Checkit, etc., says it's ok, doesn't mean it is.
--Scott.
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