RE: Third party support
- From: Brian Pardy <brianpa@xxxxxxxxxx>
- To: "oracle-l@xxxxxxxxxxxxx" <oracle-l@xxxxxxxxxxxxx>
- Date: Thu, 12 May 2016 13:13:48 +0000
Jeremy Schneider wrote:
On Wed, 11 May 2016 16:57:38 -0500 "Oracle List"wrote:
Similar to what Oracle Support provides when we open SRs for bug
fixes, patches, or have to download new Oracle version etc.
On May 10, 2016, at 11:44 PM, Hans Forbrich wrote:
Please define 'support'.
As others have said in this thread, no third party company can legally provide
you with bug fixes, patches or new Oracle versions.
They can't give you anything that you can download unless it's a script or
something that they wrote themselves.
I do not consider this statement true in all circumstances.
For example: SAP users who purchased their Oracle licenses from SAP as an ASFU
(application-specific-full-use) receive full distributions of Oracle version
upgrades, downloadable from SAP's support site. Monthly patch sets
incorporating some-but-not-all Oracle recommended and security patch sets are
also produced by SAP in coordination with Oracle and provided by SAP as a
download from the SAP site.
Such users pay their support fees directly to SAP, not Oracle, and IMO SAP thus
qualifies as a third party company legally providing bug fixes, patches, and
new Oracle version. Such users have no entitlement to access MOS or contact
Oracle support (unless available via a separate contract for another Oracle
product unreleated to the SAP environment). SAP provides first line support and
will escalate issues to Oracle on the back-end when necessary, as I recently
spent a good month or three working with SAP/Oracle support to resolve an
ORA-600 appearing on a production system during bitmap index creation.
This flavor of third party support may only be available from vendors that have
reseller/support contracts with Oracle; for all I know SAP may be the only
third party operating along this principle.
-Brian
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